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Young Art Oxford Logo Chiltern Railways has announced that the upcoming May 2018 timetable will feature artwork by some of the most talented young artists in Oxfordshire. The railway company is a sponsor of the 11th annual Young Art Oxford competition, which involves students from over 40 schools in Oxfordshire, and will culminate in an exhibition at the prestigious Ashmolean Museum from 10-12 May. Along with encouraging the talents of young…
Friends of Bicester North Station Commuters travelling through Bicester North station on Tuesday 6 February would have noticed a hive of activity in the garden on the London-bound platform. Thanks to the launch of Chiltern Railways’ latest Station Friends Group, the activity was the first-ever working party of the Friends of Bicester North Station community group which has convened to give the station’s garden a makeover. The group have come…
Chiltern Railways reopen Dorridge Station waiting room after heritage refurbishment Chiltern Railways has officially reopened Dorridge station waiting room following several months of refurbishment work to restore the heritage of the station. The train operator have worked with the Friends of Dorridge Station community group to match the quality and heritage of the waiting room on platform one which was transformed several years ago. The…
CHILTERN RAILWAYS CELEBRATES DOUBLE SUCCESS AS WHICH? AND NATIONAL RAIL PASSENGER SURVEY NAME THEM TOP OPERATOR, We very proud that our passengers have rated Chiltern Railways the top franchise operator in the Which? and National Rail Passenger Survey (NRPS) customer polls. The NRPS result comes in the same week after Chiltern Railways were named best franchise rail operator in the Which? 2019 Passenger Survey and highest-scoring London commuter…
If you are not happy with the response to your claim, you should contact our Customer Services team to review your claim. Please also review our complaints handling procedure . If you’re unhappy with the response you receive, you have the right to appeal to the Rail Ombudsman . The Rail Ombudsman is there to help resolve on going complaints/disputes between us and our customers. It’s free to use their services and they are independent of the…
National Rail passenger survey is out today. The NRPS is commissioned by the independent body Transport Focus, who represent the views of rail passengers nationally, and is based on analysis of overall satisfaction and 30 individual aspects of service. 91% of customers in the Midlands and 90% in Oxford said overall, the Chiltern Railways service was good or satisfactory and across the whole route 90% of customers felt the same, against a…
Enjoy up to 50% off selected Advance Fares., Nothing connects you to the people, places and things you love like rail., So, hop on board and enjoy up to 50%* off selected Advance Fare tickets! , Swoop down from, Oxford to London or Birmingham to London, from only £5 one-way, ? There’s limited availability of just, 20,000 Chiltern one-way Advance Fare tickets to travel between Tuesday 21st January to Sunday 30th March, and they’re only available…
We're supporting Mind Chiltern Railways is proud to announce that mental health charity, Mind has been chosen as 2018’s charity of the year. Each year, the train operator and its staff work with a different charity to raise funds and awareness, partnering to support them with events and social media campaigns. In 2017, Chiltern worked with both Bowel Cancer UK and Brake, the road safety charity, where they helped raise over £24,000. Dave Penney…
Loaded guns, firearms and dangerous goods such as inflammable liquids and explosives are not permitted on any train. Furniture exceeding dimensions 30cm x 70cm x 90cm is not permitted.
Compensation is not normally offered where no seats are available. Chiltern Railways do not provide seat reservations, claims may be considered where a reservation has been made, by the operator of the service on which you travelled.
If your tickets are lost in the post prior to your date of travel, for a 1st Class or Special Delivery ticket, please call our customer service team on 03456 005 165 (option 1, option 2)
If you are delayed on a Chiltern Railways journey and the cause of the delay was within the railway industry control you may be entitled to compensation. You must make a claim within 28 days of travel. For more information on compensation please click here .
The 16-17 Saver will be valid on services provided by all English and Welsh train operating companies, including cross-border journeys into Scotland. The card will not be valid on ScotRail or Caledonian Sleeper services at the time of launch.
Chiltern Railways welcomes enquiries about filming on our property. We have worked with many film and television production companies in the past to support them with their projects., Please contact us at [email protected] with any enquiries relating to filming at one of our stations or onboard our trains. Please include details of when and where you wish to film and the nature of the production. Please see below a case study.
This weekend there are a number if changes to our usual timetable due to a Wembley event on Saturday (19 July) and engineering works in the Dorridge area until 1600 on Sunday. Saturday 19 July 2025 Sunday 20 July 2025 Online journey planners are up to date., Using the Chiltern App?, Please check 'Live Trains' for service information on the day., Using our website?, For live journey updates, including ticket acceptance arrangements, , please…
Visit Birmingham Museum and Art Gallery and discover a Chiltern gem, Home to some major , works of art,, the Staffordshire hoard, and the history of Birmingham through the ages. All this and it's free to visit. Travel there with, Chiltern, on one of our great value, Advance Fares, from just, £6.40 one-way., , Book an Advance Fare, , Why book with Chiltern Railways?, Right on time No booking fee On board wifi We are consistently voted one of…
Our new timetable will start on the 9 December 2018 and run until 18 May 2019. This builds on our previous timetable but with some further improvements. Our train times are available online and through our website and app. To support our environmental aims and as the audience for the full printed timetable reduces we are now printing fewer copies of these. We would encourage you to please consider our online options. If you still require a…
Our bicycle policy has been updated to incorporate Oxford, Oxford Parkway, Islip and Bicester Village stations. From Monday 8 January 2018, customers are required to adhere to the following: On Mondays to Fridays, for the safety and comfort of all our passenger’s bikes are not allowed at any point during the journey on any train: Arriving at London Marylebone,, Oxford, or Birmingham Moor Street from 0745 to 1000. Leaving London Marylebone,,…
Visit the Ikon Gallery in Birmingham and discover a Chiltern gem, IKON Gallery, - Amazing spaces in this modern art gem. Exhibitions change regularly and it's all free. Travel there with, Chiltern, on one of our great value, Advance Fares, from just, £6.40 one-way., , Book an Advance Fare, , How do I get to The Ikon Gallery from Birmingham Moor Street Station?, , Why book with Chiltern Railways?, Right on time No booking fee On board…
We’d like to thank our customers for their patience whilst work took place to the embankment between Bicester and Haddenham. We now are up to a line speed which enables us to run without a four minute delay to services. Work on the embankment between Bicester and Haddenham The slight movement to the embankment was detected during a routine inspection and was thought to have been caused by recent rainfall following a very hot, dry summer. The…