Chiltern Railways’ vision is to be the best passenger railway in the UK providing a safe, reliable, welcoming and value for money passenger rail service. Communicating effectively with our customers, particularly during times of service disruption, is an important factor in achieving this vision. The local plan considers the challenges that we operate a Mainline and Commuter service and the differing needs for both services.
You can download our Local Plan below.
The current ATOC (now the Rail Delivery Group) "Approved Code of Practice - Provision of Customer Information (PIDD)" is also available to download below. This document describes the agreed good practices agreed across the UK rail industry for implementing requirements relating to provision of customer information, upon which our Local Plan is based.
Disruption Information Survey
If you have been delayed recently, we are interested in how you fel about the quality of the information that you were provided with. Please take part in our Disruption Survey.