Punctuality & Performance

Network Rail Period: 2

Period Ends: 30/06/2026

Overall Figures

	Period %	MAA %	MET Service Group %	BHAM Service Group %	OXFD Service Group %	JOINT Service Group %
On Time %	76.10	76.85	72.30	71.42	80.31	80.60
T-3%	87.57	89.06	88.06	83.96	89.62	89.58
T-15%	98.17	98.60	98.60	97.21	98.43	98.78
CP6 Cancellations %	1.58	1.75	1.44	1.70	1.06	2.00
Short Formations %	1.29	2.07	1.20	0.99	2.16	0.73

Terminating Services - Total number

Total Planned Services	Less than 30 minutes late	30-59 Minutes Late	60-119 Minutes Late	Over 120 Minutes Late	Services subject to a cancellation - full or part
8548	8339	27	2	0	180

Terminating Services - % of Planned Services

Less than 30 minutes late %	30-59 Minutes Late %	60-119 Minutes Late %	Over 120 Minutes Late %
97.55	0.32	0.02	0.00

Short Formations

Total Number of Services	Number of Short Formed Services	As a % of Planned Services
67.69	87	1.29

Delay Compensation

Metric	P3	P4	P5	P6	P7	P8	P9	P10	P11	P12	P13	P1	P2
Volume of claims received within period	8562	8543	6078	5185	3721	7503	10449	6205	6411	3538	8186	7898	6107
Volume of claims closed within period	7512	7896	7113	5731	4010	6259	8343	7600	7339	3989	8046	7396	5552
Volume of claims approved within period	6582	6547	6082	4780	3247	5340	6647	6370	6275	3187	7159	6200	4558
Average time to close claims within period (working days)	3.32	5.74	6.43	6.48	5.43	3.79	5.38	8.28	7.98	8.91	5.05	5.49	4.40

Delay Compensation Paid Out (£)

Metric	P3	P4	P5	P6	P7	P8	P9	P10	P11	P12	P13	P1	P2
Amount of Delay Compensation paid out	96,630.46	111,934.24	77,006.81	63,292.06	38,418.86	53,305.84	92,468.30	88,892.38	67,485.76	27,374.64	143,659.76	84,492.12	52,734.90

Passenger Charter April 2025