Punctuality & Performance

Network Rail Period: 5

Period Ends: 16/08/2025

Overall Figures

 

Period %

MAA %

MET Service Group %

BHAM Service Group %

OXFD Service Group %

JOINT Service Group %

On Time %

74.37

77.74

74.04

67.81

78.92

78.68

T-3%

88.01

89.67

90.28

83.25

89.92

90.40

T-15%

98.76

98.53

99.11

97.87

99.18

99.14

CP6 Cancellations %

1.90

2.19

2.37

1.50

2.16

1.76

Short Formations %

2.36

1.97

2.41

2.92

3.24

0.72

Terminating Services - Total number

Total Planned Services

Less than 30 minutes late

30-59 Minutes Late

60-119 Minutes Late

Over 120 Minutes Late

Services subject to a cancellation - full or part

8697

8437

36

10

2

212

      

Terminating Services - % of Planned Services

Less than 30 minutes late %

30-59 Minutes Late %

60-119 Minutes Late %

Over 120 Minutes Late %

97.01

0.41

0.11

0.02

Short Formations

Total Number of Services

Number of Short Formed Services

As a % of Planned Services

6877

162

2.36

Delay Compensation

Metric

P6

P7

P8

P9

P10

P11

P12

P13

P1

P2

P3

P4

P5

Volume of claims received within period

4353

3108

16367

8513

10997

6382

4840

6655

2715

4961

8562

8543

6078

Volume of claims closed within period

4556

3125

15601

8893

10823

6765

4787

6380

3339

4665

7512

7896

7113

Volume of claims approved within period

4042

2640

14357

7816

9636

5876

4059

5541

2716

4079

6582

6547

6082

Average time to close claims within period (working days)

2.14

2.59

1.85

3.14

2.52

3.11

3.54

2.72

4.51

3.17

3.32

5.74

6.43

Delay Compensation Paid Out (£)

Metric

P1

P2

P3

P4

P5

P6

P7

P8

P9

P10

P11

P12

P13

Amount of Delay Compensation paid out

46,856.67

87,552.79

125,820.23

23,545.31

62,365.95

26,814.09

246,997.05

106,777.12

131,005.46

94,491.74

47,018.77

98,530.39

32,834.62

Passenger Charter April 2025