Chiltern Railways by Arriva

Punctuality and Performance

Network Rail Period: 4

Period Ends: 23/07/2022

Overall Figures

  Period % MAA % MET Service Group % BHAM Service Group % OXFD Service Group % JOINT Service Group %
On Time % 68.19 73.72 64.07 62.58 74.98 74.16
T-3% 85.51 89.46 87.28 80.48 88.85 88.15
T-15% 98.78 99.06 99.29 97.83 99.29 99.43
CP6 Cancellations % 1.50 1.82 0.60 2.25 1.12 1.77
Short Formations % 0.92 0.69 0.48 1.35 1.69 0.07

Terminating Services - Total number

Total Planned Services Less than 30 minutes late 30-59 Minutes Late 60-119 Minutes Late Over 120 Minutes Late Services subject to a cancellation - full or part
8317 8134 18 4 0 161

Terminating Services - % of Planned Services

Total Planned Services Less than 30 minutes late 30-59 Minutes Late 60-119 Minutes Late
97.80 0.22 0.05 0.00

Short Formations

Short Formations Number of Short Formed Services As a % of Planned Services
6448 59 0.92

Passenger Charter

Passenger Charter Period % MAA %
Reliability 98.88 98.98
Punctuality 95.70 95.51

Season ticket discount for reliability WILL apply between 31st July 2022 and 27th August 2022.

Season ticket discount for punctuality WILL NOT apply between 31st July 2022 and 30th August 2022.

Delay Compensation

Metric P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P13
Volume of claims received within period 792 2553 2775 4153                  
Volume of claims closed within period 599 2447 2374 4489                  
Volume of claims approved within period 396 1842 1772 3181                  
Average time to close claims within period (working days) 8 5 6 6                  

Delay Compensation Paid Out (£)

Metric P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P13
Amount of Delay Compensation paid out 10,597.06 23,254.69 24,353.40 35,893.94                  
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