Chiltern Railways by Arriva

Punctuality and Performance

Network Rail Period: 1

Period Ends: 30/04/2022

Overall Figures

  Period % MAA % MET Service Group % BHAM Service Group % OXFD Service Group % JOINT Service Group %
On Time % 78.45 73.97 67.44 74.73 86.24 85.55
T-3% 91.77 89.66 86.63 90.59 94.89 94.73
T-15% 99.43 99.14 99.16 99.27 99.54 99.77
CP6 Cancellations % 1.33 1.98 1.79 1.29 1.04 1.28
Short Formations % 0.60 0.69 0.72 0.79 0.92 0.22

Terminating Services - Total number

Total Planned Services Less than 30 minutes late 30-59 Minutes Late 60-119 Minutes Late Over 120 Minutes Late Services subject to a cancellation - full or part
  7984 1 0 0 79

Terminating Services - % of Planned Services

Total Planned Services Less than 30 minutes late 30-59 Minutes Late 60-119 Minutes Late
98.22% 0.07% 0.03% 0%

Short Formations

Short Formations Number of Short Formed Services As a % of Planned Services
7201 43 0.6%

Passenger Charter

Passenger Charter Period % MAA %
Reliability 99.38% 98.88%
Punctuality 94.21% 95.76%

Season ticket discount for reliability WILL apply between 8th May 2022 and 4th June 2022.

Season ticket discount for punctuality WILL NOT apply between 8th May 2022 and 4th June 2022.

Delay Compensation

Metric P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P13
Volume of claims received within period 199 222 276 877 841 544 816 957 1044 458 613 1417 459
Volume of claims closed within period 172 229 221 638 883 610 529 1054 1057 889 367 1233 843
Volume of claims approved within period 140 150 138 519 684 468 356 799 719 568 263 888 565
Average time to close claims within period (working days) 2.0 3.0 3.0 8.0 8.0 10.0 11.0 11.0 12.0 14.0 4.0 7.0 11
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