Punctuality & Performance

Network Rail Period: 7

Period Ends: 17/10/2026

Overall Figures

 Period %MAA %MET Service Group %BHAM Service Group %OXFD Service Group %JOINT Service Group %
On Time %69.1674.8764.4562.9774.4074.08
T-3%85.5187.6884.3880.4788.1189.43
T-15%98.6898.3899.2097.6898.9499.26
CP6 Cancellations %1.341.751,871.131.101.40
Short Formations %4.291.845.003.856.432.62

Terminating Services - Total number

Total Planned ServicesLess than 30 minutes late30-59 Minutes Late60-119 Minutes LateOver 120 Minutes LateServices subject to a cancellation - full or part
863284452330161
      

Terminating Services - % of Planned Services

Less than 30 minutes late %30-59 Minutes Late %60-119 Minutes Late %Over 120 Minutes Late %
97.830.370.030.00

Short Formations

Total Number of ServicesNumber of Short Formed ServicesAs a % of Planned Services
1560674.29

Delay Compensation

MetricP3P4P5P6P7P8P9P10P11P12P13P1P2
Volume of claims received within period85628543607851853721750310449620564113538818678986107
Volume of claims closed within period7512789671135731401062598343760073393989804673965552
Volume of claims approved within period6582654760824780324753406647637062753187715962004558
Average time to close claims within period (working days)3.325.746.436.485.433.795.388.287.988.915.055.494.40

Delay Compensation Paid Out (£)

MetricP3P4P5P6P7P8P9P10P11P12P13P1P2
Amount of Delay Compensation paid out96,630.46111,934.2477,006.8163,292.0638,418.8653,305.8492,468.3088,892.3867,485.7627,374.64143,659.7684,492.1252,734.90

Passenger Charter September 2026