How busy is my train?

Travel at quieter Times

 

Check how busy your train is likely to be on the day you travel with our capacity tracker, available on our website and our app.

Update Monday 8th August 2022: Due to a technical issue, capacity tracker icons are not currently showing on the Live Trains section of the App. We apologise for any inconvenience caused. Capacity tracker icons are still available if you plan a journey using the journey planning / 'Buy Tickets' areas of the Chiltern App or web site. We have been advised that the problem should be fixed at the beginning of September.

Use our new app and web feature in Live Trains to check how busy your train might be, so you can choose your preferred service and travel with confidence. We regularly check the capacity of our services to provide as much social distancing as possible and we recommend that you should try to travel at quieter times where possible.

This new feature shows now shows same-day capacity information, as well as forward looking information for approximately the next three weeks when planning a journey. The guidance on future train capacity information is based on the previous two weeks of loading data for each individual train service.

Please note that previous passenger numbers help provide an indication of how busy a train is likely to be in the future. The presence of capacity tracker icons should be used only as guidance to help make informed travel decisions, rather than real-time factual information as to how many people are going to be on a train. The information is NOT updated in real-time.

A clear and simple three tier system on the app now shows you which trains should have plenty of space and which ones might be busier.*

To access the new feature, you will need to download the latest version of the Chiltern App. The Capacity Tracker is also now available if you plan a Chiltern journey (for travel on the same day or within the next three weeks) using the journey planner on our website or App.

Number of carriages

We have added new feature in the Live Trains section of the app, where you will be able to the number of carriages each service has.

Here’s what the icons look like and what they mean.

Icon showing between 0-59% seat capacity on trains

'Many Seats' which will indicate that the train usually has 0-59% of total capacity.

Icon showing between 60-89% seat capacity on trains

'Some Seats' which will indicate that the train usually has 60-89% of total capacity.

'Many Seats' which will indicate that the train currently has 90%+ of seats occupied.

'Busy' which will indicate that the train currently has 90%+ of total capacity, from your station.

 

Here’s what they look like in Live Trains in the app.

Phone showing live train times with icon indicating between 0-59% seat capacity on trains

'Many Seats'

Phone showing live train times with icon indicating between 60-89% seat capacity on trains

'Some Seats'

Phone showing live train times with icon indicating 90%+ seat capacity occupied on trains

'Busy'

 

Check out this short video on how to access the new feature:

 

A link to a video on Youtube explaining how load indicators work on the Chiltern Railways app

* Unfortunately, not every train service will have a loading indicator attached. Special events with a different timetable and some services with less available information are removed from the data feed for a more accurate overall measure.

Loading data for individual trains is based on the average for the previous week of passenger information for those same services. To feedback on this new feature email [email protected]

The capacity tracker data was last loaded on 5th August 2022 and included Average Train Loading Data for the two weeks up to and including Monday 1st August 2022.

Download the Chiltern Railways app now:

Click here to download the Chiltern Railways app on the Apple store       Click here to download the Chiltern Railways app on the Google play store