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How busy is my train?

Travel at quieter Times

 

Check how busy your train is likely to be on the day you travel with our same day capacity tracker, available on our website and our app.

Use our new app and web feature in Live Trains to check how busy your train might be, so you can choose your preferred service and travel with confidence. We regularly check the capacity of our services to provide as much social distancing as possible and we recommend that you should try to travel at quieter times where possible.

This new feature shows same-day capacity information. The Live Trains section of the Chiltern App also shows the number of carriages that every Chiltern Railways service is formed of. In the December 2021 update we hope to include guidance on future train capacity information (when our App and website will show capacity tracker icons for our services up to a maximum of two weeks ahead when planning journeys).

A clear and simple three tier system on the app now shows you which trains should have plenty of space and which ones might be busier.*

To access the new feature, you will need to download the latest version of the Chiltern App. The Capacity Tracker is also now available if you plan a Chiltern journey (for travel on the same day) using the journey planner on our website or App.

Number of carriages

We have added new feature in the Live Trains section of the app, where you will be able to the number of carriages each service has.

Here’s what the icons look like and what they mean.

Icon showing between 0-59% seat capacity on trains

'Many Seats' which will indicate that the train usually has 0-59% of total capacity.

Icon showing between 60-89% seat capacity on trains

'Some Seats' which will indicate that the train usually has 60-89% of total capacity.

'Many Seats' which will indicate that the train currently has 90%+ of seats occupied.

'Busy' which will indicate that the train currently has 90%+ of total capacity, from your station.

 

Here’s what they look like in Live Trains in the app.

Phone showing live train times with icon indicating between 0-59% seat capacity on trains

'Many Seats'

Phone showing live train times with icon indicating between 60-89% seat capacity on trains

'Some Seats'

Phone showing live train times with icon indicating 90%+ seat capacity occupied on trains

'Busy'

The new feature launched first on the Chiltern app in the Live Trains section, but is also now available when booking tickets / planning a Chiltern journey, for travel on the same day, on the Chiltern App and on our website.

Check out this short video on how to access the new feature:

* Unfortunately, not every train service will have a loading indicator attached. Special events with a different timetable and some services with less available information are removed from the data feed for a more accurate overall measure. Due to the introduction of the Autumn leaf-fall timetable on 3rd October 2021, a small number of services (primarily between Aylesbury and Marylebone via Amersham) will not show Capacity Tracker icons until next Wednesday, 13th October.

Loading data for individual trains is based on the average for the previous week of passenger information for those same services. To feedback on this new feature email [email protected]

The latest capacity tracker data was loaded on Friday 26th November 2021 and includes Average Train Loading Data for the two weeks up to and including Monday 22nd November 2021.

Updates:

On Thursday 18th November 2021, the Live Trains section of the Chiltern App was enhanced so that it now shows, for Chiltern Railways services, the number of carriages that a train is formed of. Customers should ensure that they have downloaded the latest version of the App so that they can use this feature.

Since 19th July 2021, following the removal of the requirement to observe Social Distancing on board trains, the capacity tracker icons have been based upon the actual planned seating capacity of individual trains.

Since 6th August 2021, the weekday capacity tracker icons have been based on historic loadings for individual calendar days, and may change from day to day. This is because there are noticeable differences in the number of customers who travel on certain trains, depending on the day of the week.

Download the Chiltern Railways app now:

Click here to download the Chiltern Railways app on the Apple store       Click here to download the Chiltern Railways app on the Google play store