How busy is my train?

Travel at quieter Times

 

Check how busy your train is likely to be on the day you travel with our capacity tracker, available on our website and our app.

Use our new app and web feature in Live Trains to check how busy your train might be, so you can choose your preferred service and travel with confidence. We regularly check the capacity of our services to provide as much social distancing as possible and we recommend that you should try to travel at quieter times where possible.

This new feature shows now shows same-day capacity information, as well as forward looking information for approximately the next two weeks (this feature for future days went live on Tuesday 21st December 2021). The guidance on future train capacity information is based on the previous two weeks of loading data for each individual train service.

Please note that previous passenger numbers help provide an indication of how busy a train is likely to be in the future. The presence of capacity tracker icons should be used only as guidance to help make informed travel decisions, rather than real-time factual information as to how many people are going to be on a train. The information is NOT updated in real-time.

A clear and simple three tier system on the app now shows you which trains should have plenty of space and which ones might be busier.*

To access the new feature, you will need to download the latest version of the Chiltern App. The Capacity Tracker is also now available if you plan a Chiltern journey (for travel on the same day or within the next two weeks) using the journey planner on our website or App.

Number of carriages

We have added new feature in the Live Trains section of the app, where you will be able to the number of carriages each service has.

Here’s what the icons look like and what they mean.

Icon showing between 0-59% seat capacity on trains

'Many Seats' which will indicate that the train usually has 0-59% of total capacity.

Icon showing between 60-89% seat capacity on trains

'Some Seats' which will indicate that the train usually has 60-89% of total capacity.

'Many Seats' which will indicate that the train currently has 90%+ of seats occupied.

'Busy' which will indicate that the train currently has 90%+ of total capacity, from your station.

 

Here’s what they look like in Live Trains in the app.

Phone showing live train times with icon indicating between 0-59% seat capacity on trains

'Many Seats'

Phone showing live train times with icon indicating between 60-89% seat capacity on trains

'Some Seats'

Phone showing live train times with icon indicating 90%+ seat capacity occupied on trains

'Busy'

The new feature launched first on the Chiltern app in the Live Trains section, but is also now available when booking tickets / planning a Chiltern journey, for travel on the same day, on the Chiltern App and on our website.

Check out this short video on how to access the new feature:

 

A link to a video on Youtube explaining how load indicators work on the Chiltern Railways app

* Unfortunately, not every train service will have a loading indicator attached. Special events with a different timetable and some services with less available information are removed from the data feed for a more accurate overall measure.

Loading data for individual trains is based on the average for the previous week of passenger information for those same services. To feedback on this new feature email [email protected]

The latest capacity tracker data was loaded on 22nd April 2022 and includes Average Train Loading Data for the two weeks up to and including Monday 18th April 2022.

Updates:

Since 19th July 2021, following the removal of the requirement to observe Social Distancing on board trains, the capacity tracker icons have been based upon the actual planned seating capacity of individual trains.

Since 6th August 2021, the weekday capacity tracker icons have been based on historic loadings for individual calendar days, and may change from day to day. This is because there are noticeable differences in the number of customers who travel on certain trains, depending on the day of the week.

On Thursday 18th November 2021, the Live Trains section of the Chiltern App was enhanced so that it now shows, for Chiltern Railways services, the number of carriages that a train is formed of. Customers should ensure that they have downloaded the latest version of the App so that they can use this feature.

On Tuesday 21st December 2021 the capacity tracker icon was extended so that customers planning journeys up to around two weeks ahead, on the Chiltern App or website, will usually see a capacity tracker icon for their Chiltern operated services. The information is not live, but is usually updated each week and is based on the last two weeks' data for each individual train service.

Download the Chiltern Railways app now:

Click here to download the Chiltern Railways app on the Apple store       Click here to download the Chiltern Railways app on the Google play store