We take your complaints very seriously and monitor the number of complaints we receive per 100,000 journeys.
| 4 weeks ending | Number of complaints per 100,000 journeys |
|---|---|
| 05/01/2019 | 26 |
| 02/02/2019 | 32 |
| 02/03/2019 | 34 |
| 27/04/2019 | 25 |
| 25/05/2019 | 31 |
| 22/06/2019 | 29 |
| 20/07/2019 | 33 |
| 17/08/2019 | 34 |
| 14/09/2019 | 29 |
| 12/10/2019 | 30 |
| 07/12/2019 | 39 | 04/01/2020 | 23 |