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Complaints

We take your complaints very seriously and monitor the number of complaints we receive per 100,000 journeys.

 

4 weeks ending Number of complaints per 100,000 journeys
29/02/2020 20
31/03/2020 22
02/05/2020 41
30/05/2020 31
27/06/2020 47
25/07/2020 16
22/08/2020 17
19/09/2020 22
17/10/2020 19
14/11/2020 14
12/12/2020 13
09/01/2021 19
06/02/2021 42
06/03/2021 26