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Complaints

We take your complaints very seriously and monitor the number of complaints we receive per 100,000 journeys.

 

4 weeks ending Number of complaints per 100,000 journeys
15/09/2018 31
13/10/2018 28
10/11/2018 28
08/12/2018 29
05/01/2019 26
02/02/2019 32
02/03/2019 34
27/04/2019 25
25/05/2019 31
22/06/2019 29
20/07/2019 33
17/08/2019 34
14/09/2019 29