We take your complaints very seriously and monitor the number of complaints we receive per 100,000 journeys.
| Period end date | Complaints per 100,000 |
|---|---|
| 29/04/2023 | 11 |
| 27/05/2023 | 25 |
| 24/06/2023 | 22 |
| 22/07/2023 | 20 |
| 19/08/2023 | 25 |
| 16/09/2023 | 25 |
| 14/10/2023 | 25 |
| 14/11/2023 | 25 |
| 09/12/2023 | 25 |
| 08/01/2024 | 29 |
| 05/02/2024 | 30 |
| 02/03/2024 | 19 |
| 31/03/2024 | 15 |
| 27/04/2024 | 14 |
| 25/05/2024 | 14 |
| 22/06/2024 | 14 |
| 20/07/2024 | 13 |
| 17/08/2024 | 14 |
| 14/09/2024 | 14 |
| 12/10/2024 | 15 |
| 09/11/2024 | 15 |
| 07/12/2024 | 14 |
| 04/01/2025 | 17 |
| 01/02/2025 | 11 |
| 01/03/2025 | 13 |
| 31/03/2025 | 15 |
| 26/04/2025 | 15 |