Complaints

We take your complaints very seriously and monitor the number of complaints we receive per 100,000 journeys.

 

Period end date Complaints per 100,000
17/09/2022 13
15/10/2022 19
12/11/2022 16
10/12/2022 16
31/12/2022 20
07/01/2023 20
04/02/2023 17
04/03/2023 18
31/03/2023 19
29/04/2023 11
27/05/2023 25
24/06/2023 22
22/07/2023 20
19/08/2023 25
16/09/2023 25
14/10/2023 25