Skip to main content

Complaints

We take your complaints very seriously and monitor the number of complaints we receive per 100,000 journeys.

 

4 weeks ending Number of complaints per 100,000 journeys
05/01/2019 26
02/02/2019 32
02/03/2019 34
27/04/2019 25
25/05/2019 31
22/06/2019 29
20/07/2019 33
17/08/2019 34
14/09/2019 29
12/10/2019 30
07/12/2019 39
04/01/2020 23