We take your complaints very seriously and monitor the number of complaints we receive per 100,000 journeys.
| 4 weeks ending | Number of complaints per 100,000 journeys |
|---|---|
| 17/08/2019 | 34 |
| 14/09/2019 | 29 |
| 12/10/2019 | 30 |
| 07/12/2019 | 39 |
| 04/01/2020 | 23 |
| 01/02/2020 | 29 |
| 29/02/2020 | 26 |
| 31/03/2020 | 19 |
| 02/05/2020 | 8 |
| 30/05/2020 | 6 |
| 27/06/2020 | 9 |
| 25/07/2020 | 4 |
| 22/08/2020 | 6 |