We take your complaints very seriously and monitor the number of complaints we receive per 100,000 journeys.
| 4 weeks ending | Number of complaints per 100,000 journeys |
|---|---|
| 25/07/2020 | 16 |
| 22/08/2020 | 17 |
| 19/09/2020 | 22 |
| 17/10/2020 | 19 |
| 14/11/2020 | 14 |
| 12/12/2020 | 13 |
| 09/01/2021 | 19 |
| 06/02/2021 | 42 |
| 06/03/2021 | 26 |
| 31/03/2021 | 16 |
| 01/05/2021 | 10 |
| 29/05/2021 | 19 |
| 26/06/2021 | 19 |
| 24/07/2021 | 15 |
| 21/08/2021 | 17 |
| 18/09/2021 | 19 |