Chiltern Railways Stakeholders


With a large network of destinations, we strategically engage with stakeholders at all levels, from political stakeholders to local business groups. We organise face to face regular engagements across the year, from in person meetings to strategy sessions with our Executive team.

Key contacts

General stakeholder enquiries - [email protected]

Industry Stakeholders

Department for Transport – We are contracted by the Department for Transport who hold us to account on our operational performance and customer service delivery. Our current contract was signed in 2021 and runs until 2027. For more information please visit the government website - Chiltern Railway Company limited 2021 rail contract - GOV.UK

Network Rail -We have a close working relationship with the Network Rail who operate and maintain our infrastructure. We are part of the Central Region – For more information please visit: Central route - Network Rail.

Political Stakeholders

Route Members of Parliament – We regularly engage with our route MPs, responding to constituents feedback and keeping them updated on our strategic priorities. Please contact your local MP or the Stakeholder team for more information.

Council’s - We have a range of different councils which operate across our route from county councils to town councils and metropolitan authorities. We work closely with these groups to get feedback on our services and to deliver improvement projects to the built environment around out stations. Please contact your local council or the Stakeholder team for more information.

Local Stakeholders

We engage with a diverse range of local stakeholders, from business improvement districts to tourist boards and rail user organisations. If you have a query or would like to discuss a collaborative project then do get in touch.

Community Stakeholders

We work closely with community groups including station adoption groups, charities and our Community Rail Partnership. Please see our community page for more information.