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Compensation

If you are travelling using a paper single or return ticket, and intend to make a claim for delay compensation, please DO NOT put your ticket through the ticket barrier at the end of the journey.  You will need to keep your ticket to support your claim.

If you are delayed on a Chiltern Railways journey and the cause of the delay was within the railway industry control you can claim compensation. You must make a claim within 28 days of travel. Our compensation policy is :

How can you claim compensation ?

To claim compensation either :

1) Complete the online form contact us form and send a picture of your ticket to claim compensation.

or

2) Download the form at the bottom of this page and post it to the address on the form with the tickets you are claiming compensation on.  

or

3) Collect a claim form from any staffed Chiltern Railways station and send it to us.

When can you claim compensation ?

You can claim compensation if your journey on Chiltern Railways is delayed.

Will I always receive compensation?

No. We are not able to consider any compensation claims which arise due to circumstances outside of our control. Examples of events outside of the railway’s control include vandalism, the striking of a bridge by a vehicle, line closures at the request of the police or emergency services, and suicides or accidents involving trespassers. This is a summary only of excludable reasons. Further guidance is contained in the National Conditions of Travel and in our Passenger’s Charter.

How much compensation will you receive ?

If you are delayed by 30 minutes to 59 minutes, you will receive 50% of the cost of your single ticket, or 25% of your return ticket.

If you are delayed by an hour or more you will receive a the full cost of your single ticket or 50% of your return ticket.

How much compensation will you receive as a season ticket holder ?

For Season ticket holders, the amount compensated will be calculated on the cost of an Anytime Single ticket for the journey you were making.