Customer Services

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Customer service assistant at the ticket office in Marylebone

If you need information regarding refunds, compensation and contact information.

Customer service assistant helping a customer at Marylebone

Have a question for us? Have a look at our FAQ section and find the answers.

A person cycling by a lake

Find out more about bike storage, hiring a bike, cycle routes and PlusBike.

Chiltern Railways Passenger Charter

Download the Passenger Charter to find out more information about Chiltern Railways.

You might be liable for a penalty fare if you do not purchase the correct ticket for your journey.

Find out more about the procedure for taking photographs in our stations.