Customer Services

Contact us

Customer service assistant at the ticket office in Marylebone

If you need information regarding refunds, compensation and contact information.

Customer form


Customer service assistant helping a customer at Marylebone

Have a question for us? Have a look at our FAQ section and find the answers.

Frequently asked questions


A person cycling by a lake

Find out more about bike storage, hiring a bike, cycle routes and PlusBike.

Bike info


Passenger Charter

Chiltern Railways Passenger Charter

Download the Passenger Charter to find out more information about Chiltern Railways.

Our passenger charter

Penalty Fares

Flock to Saunderton for a beautiful Autumnal walk

You might be liable for a penalty fare if you do not purchase the correct ticket for your journey.

Penalty fare info

Photography at Stations

Marylebone station exterior

Find out more about the procedure for taking photographs in our stations.

Photography info