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Customer Services

 

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Customer service assistant at the ticket office in Marylebone

If you need information regarding refunds, compensation and contact information.
 

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FAQ's

Customer service assistant helping a customer at Marylebone

Have a question for us? Have a look at our FAQ section and find the answers.
 

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Bikes

A person cycling by a lake

Find out more about bike storage, hiring a bike, cycle routes and PlusBike.

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Passenger Charter

Chiltern Railways Passenger Charter

Download the Passenger Charter to find out more information about Chiltern Railways.
 

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Penalty Fares

Flock to Saunderton for a beautiful Autumnal walk

You might be liable for a penalty fare if you do not purchase the correct ticket for your journey.
 

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Photography at Stations

Marylebone station exterior

Find out more about the procedure for taking photographs in our stations.
 

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