Skip to main content

Customer service

Contact Us

Contact us for by phone or e-mail for feedback, refunds, compensation or praise



Can't find what you need? Check our FAQs

View more

Bikes onboard

Info on taking your bike on Chiltern trains

View more

Passenger's Charter

Download a copy of the Chiltern charter

View more

Penalty Fares

Don't risk it, buy a ticket before travel

View more