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Customer service

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Contact Us

Contact us for by phone or e-mail for feedback, refunds, compensation or praise

 

FAQs

FAQs

Can't find what you need? Check our FAQs

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Passenger Charter

Passenger's Charter

Download a copy of the Chiltern charter

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Travelling with your bike

Bikes onboard

Info on taking your bike on Chiltern trains

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Photography at our stations
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Penalty Fares

Penalty Fares

Don't risk it, buy a ticket before travel

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