The safety of passengers is of paramount importance to everyone at Chiltern Railways.
At the Station:
- Allow plenty of time to board your train so you don’t need to run.
- Let us, or the police, know if you see anything suspicious.
- Mind the gap when getting on and off the train.
- Be extra vigilant during adverse weather conditions.
- Keep doorways, staircases and barriers clear.
- Stand behind the yellow line, where there is one, and keep yourself and your belongings well clear of the platform edge at all times.
- Do not leave luggage unattended. Unattended items may be removed and destroyed. If you see any luggage left unattended, please inform a member of staff immediately. If the station is unstaffed, please use the passenger help points available on the platform.
- If you are planning to photograph or film on any of our stations, please click here to see further safety guidelines.
- All of our stations are equipped with 24hr CCTV for additional security. If you witness Railway Crime - please report it. Call the British Transport Police 24 hours a day on 0800 40 50 40.
Our trains are designed to put your safety first:
- Please read the safety information provided in each carriage when you board the train.
- Keep your things close to hand and make sure you take everything with you when you leave the train.
- Please keep walkways clear of obstructions.
- If you witness Railway Crime - please report it. Call the British Transport Police 24 hours a day on 0800 40 50 40.
- If a fire breaks out, walk calmly to the next carriage and alert the driver, by using the passenger emergency alarm. Don't attempt to collect your luggage from the racks.
- All of our trains are equipped with fire extinguishers.
- In most emergency situations, it is safest to remain on board the train and listen for announcements from train crew or emergency services.
- Do not leave the train unless instructed otherwise.
If you are in immediate danger and evacuation of the train is necessary:
- If possible evacuate directly onto a walkway or embankment.
- Do not step on any rail.
- Look and listen for approaching trains - other trains may still be running.
- Check for debris, wires and steep drops. Get off the track as quickly as possible.