The safety of passengers is of paramount importance to everyone at Chiltern Railways.
At the Station:
- Allow plenty of time to board your train so you don’t need to run.
- Let us, or the police, know if you see anything suspicious.
- Mind the gap when getting on and off the train.
- Be extra vigilant during adverse weather conditions.
- Keep doorways, staircases and barriers clear.
- Stand behind the yellow line, where there is one, and keep yourself and your belongings well clear of the platform edge at all times.
- Do not leave luggage unattended. Unattended items may be removed and destroyed. If you see any luggage left unattended, please inform a member of staff immediately. If the station is unstaffed, please use the passenger help points available on the platform.
- If you are planning to photograph or film on any of our stations, please click here to see further safety guidelines.
- All of our stations are equipped with 24hr CCTV for additional security. If you witness Railway Crime - please report it. Call the British Transport Police 24 hours a day on 0800 40 50 40.
Our trains are designed to put your safety first:
- Please read the safety information provided in each carriage when you board the train.
- Keep your things close to hand and make sure you take everything with you when you leave the train.
- Please keep walkways clear of obstructions.
- If you witness Railway Crime - please report it. Call the British Transport Police 24 hours a day on 0800 40 50 40.
- If a fire breaks out, walk calmly to the next carriage and alert the driver, by using the passenger emergency alarm. Don't attempt to collect your luggage from the racks.
- All of our trains are equipped with fire extinguishers.
- In most emergency situations, it is safest to remain on board the train and listen for announcements from train crew or emergency services.
- Do not leave the train unless instructed otherwise.
If you are in immediate danger and evacuation of the train is necessary:
- If possible evacuate directly onto a walkway or embankment.
- Do not step on any rail.
- Look and listen for approaching trains - other trains may still be running.
- Check for debris, wires and steep drops. Get off the track as quickly as possible.
What we are doing during the pandemic
At Chiltern, the safety of our customers and staff is always our top priority. We are monitoring the situation closely and following the latest advice from the UK Government. To protect your safety we are taking the following actions:
- We have updated signage on trains and around stations to reflect the need to socially distance.
- We have changed our processes to reduce close interaction between our staff and customers. Please respect social distancing when talking to staff members.
- We have reviewed entry and exit points to stations and, if stations get busy, will implement queuing systems to maintain social distancing and avoid crowding.
- Adjusted our staffing levels to support social distancing
- We have increased train and station cleaning. We are cleaning the things people touch regularly like handles and rails with hospital-grade antiviral disinfectant regularly throughout the day.
- We have increased the amount of deep cleaning that takes place on our trains and in our stations, with additional cleaning teams on key routes.
- We are ensuring amenities are available to wash hands on board our trains and at our stations, with a well-stocked supply of soap, water and drying facilities. However, hand sanitiser is not available so please carry your own hand sanitiser.
- The charge for the toilets at Marylebone station has been removed.
- Staff are being reminded of the importance of maintaining good hand hygiene in line with advice from Public Health England.
- If you would like to see a video highlighting all the precautions Chiltern have taken and precautions you can take to keep everyone safe, please click here.