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Safety and Security

Alcohol awareness

The safety of passengers is of paramount importance to everyone at Chiltern Railways.

At the Station:

  • Allow plenty of time to board your train so you don’t need to run.
  • Let us, or the police, know if you see anything suspicious.
  • Mind the gap when getting on and off  the train.
  • Be extra vigilant during adverse weather conditions.
  • Keep doorways, staircases and barriers clear.
  • Stand behind the yellow line, where there is one, and keep yourself and your belongings well clear of the platform edge at all times.
  • Do not leave luggage unattended. Unattended items may be removed and destroyed. If you see any luggage left unattended, please inform a member of staff immediately. If the station is unstaffed, please use the passenger help points available on the platform.
  • If you are planning to photograph or film on any of our stations, please click here to see further safety guidelines.
  • All of our stations are equipped with 24hr CCTV for additional security. If you witness Railway Crime - please report it. Call the British Transport Police 24 hours a day on 0800 40 50 40.

On Trains

Our trains are designed to put your safety first:

  • Please read the safety information provided in each carriage when you board the train.
  • Keep your things close to hand and make sure you take everything with you when you leave the train.
  • Please keep walkways clear of obstructions.
  • If you witness Railway Crime - please report it. Call the British Transport Police 24 hours a day on 0800 40 50 40.
  • If a fire breaks out, walk calmly to the next carriage and alert the driver, by using the passenger emergency alarm. Don't attempt to collect your luggage from the racks.
  • All of our trains are equipped with fire extinguishers.
  • In most emergency situations, it is safest to remain on board the train and listen for announcements from train crew or emergency services.
  • Do not leave the train unless instructed otherwise.

If you are in immediate danger and evacuation of the train is necessary:

  • If possible evacuate directly onto a walkway or embankment.
  • Do not step on any rail.
  • Look and listen for approaching trains - other trains may still be running.
  • Check for debris, wires and steep drops. Get off the track as quickly as possible.