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Thinking about purchasing a, Flexi-Season Ticket, ? Make sure you've, ordered your Smartcard, , just go to the 'How do I get my Smartcard?' section below. For more information please visit the Flexi-Season Ticket page., What's Smart Ticketing?, Smart tickets are a, convenient, flexible and secure alternative to paper tickets, . They can be managed online., Why should I go smart?, They won’t stop working or tear after being taken in and out of…
Season ticket refund, To qualify for a refund, Season Tickets valid for one month or more must have at least seven days’ remaining validity. Please note that Annual season tickets generally have no refund value if there is less than seven weeks of validity remaining. Any refund to which you are entitled will be calculated from the date the Season Ticket refund request is received. The amount of a season ticket refund will be based on the price…
Five day line closure - Saturday 27 - Wednesday 31 July:, For five days at the end of July, Network Rail are carrying out improvement works at various locations between Bicester and Leamington Spa. This means that from Saturday 27 July through to the end of Wednesday 31 July rail replacement buses will operate between Leamington Spa and Bicester and also between Leamington Spa and Oxford, in both directions. The line closure affects the last five…
Season Tickets (including Flexi Season Tickets) are available for most short and medium distance journeys on the National Rail network. Season Tickets are not generally available for long distance journeys but may be available where a train company chooses to offer them., National Rail Conditions of Travel, All tickets and travel are subject to the National Rail Conditions of Travel. A copy of the 'National Rail Conditions of Travel' is available…
From Monday 29 July, the cost to park at most of our stations has increased., To view the updated car parking tariff, please click here; We've put together some FAQs which will help explain why this change has happened., Q1) Why has Chiltern Railways increased car park tariffs?, The revenue generated by car parking helps us to maintain and manage our car parks and is reinvested to help make future improvements. It has been 4.5 years since there…
Travelling on the Train during the Games, During the Commonwealth Games, trains will be busier than normal, especially on Game routes just before and just after an event. To help you have a smooth and more comfortable journey, check out our latest train travel advice below. There is limited space for bikes on trains and, whilst we would normal welcome people with bikes onto services, during the games trains will be very busy. Having bikes on…
- Yes - if the timetable changed after you have purchased a ticket, and you choose not to travel as a consequence of that change, you may return the unused ticket to the original retailer from which the ticket was purchased and you will be given a full refund with no administration fee being charged. This applies to all tickets including those that are usually non-refundable. - Season ticket holders should be aware that the timetable may change…,…
My service has been re-timed or cancelled., Guidance on alternative journey options and refund guidance (if you decide not to travel because of the change to your journey). Anytime Single or Return - Your ticket is valid for travel on the rescheduled service(s) or on any service between your origin and destination station, on the same day. Off-Peak or Super Off-Peak (Single or Return) - Your ticket is valid for travel on the rescheduled…
This depends on the terms and conditions of the ticket you have purchased. If your ticket is an Anytime, Off-Peak or Super Off-Peak fare and you wish to change we advise you to cancel and obtain a refund and re-book. If your ticket is a First or Standard Advance (for travel on a specific booked train), your ticket can be amended prior to the booked time of departure, subject to an amendment fee of £10 per ticket plus any difference in fare that…
We are aware of numerous customer complaints surrounding capacity on our services and the short formation of trains recently. We know it’s frustrating when your train arrives and it’s shorter than normal. We will always be honest and transparent with our customers, so we wanted to provide you with an update on progress, set out some of the challenges we’re facing, the solutions we’ve identified to these, and the action we are taking to…, FAQS,…
All aboard the Chiltern Railways Story Train! Pupils from Edward Wilson Primary School in London took part in Chiltern Railways’ first Story Train event on Friday 06 th December. The excited Year 2 children enjoyed a storytelling adventure ride across the Chilterns with Sarah Coyle, author of ‘The Biggest Story’. Pupils and teachers were drawn into the story of Errol and joined in by playing out animals, using props and chanting to save the T-…,…
There is a sporting event at Wembley Stadium - Tottenham Hotspur vs Watford (20.00 KO). An amended timetable will operate during the afternoon and evening. Additionally, please note the following planned changes to evening peak services: 16.42 Marylebone - Aylesbury Vale Parkway will be formed of 2 carriages instead of 3. 17.11 Marylebone - Aylesbury will be formed of 4 carriages instead of 5. 17.30 Marylebone - Aylesbury Vale Parkway will be…
Chiltern Railways will be operating between London and Birmingham this weekend however we will be , much busier than usual, as other train operator's passengers will use our services. Over three weekends (18-19 August, 25-26-27 August and 1-2 September) there is important Network Rail improvement works being carried out on the West Coast Main Line, and two sporting events at Wembley Stadium (18 & 25 August). Read more about the works here…
Monday 20th - Thursday 23rd June 2022, The line between Birmingham Snow Hill, Moor Street and Dorridge stations will be closed for essential planned engineering work by Network Rail., A heavily amended timetable will be in place and there will be no through trains between London Marylebone and Birmingham for the four days., Most journeys will take considerably longer than usual and may involve travel via alternative routes, on other operator's…
Starting from 9th November Chiltern Railways will be running an additional morning service from High Wycombe into London every Tuesday, Wednesday and Thursday to provide more peak time seats. The new service will run non-stop, departing High Wycombe at 0724 and arriving into London at 0800. This service is specifically targeted to relieve pressure on one of Chiltern’s busiest trains, the 0643 departure from Oxford that calls at High Wycombe at…
Customers are advised not to travel on Monday 18th and Tuesday 19th July due to extreme temperatures. The heat will cause disruption to our infrastructure and will lead to lengthy delays, short notice cancellations and a significantly reduced timetable., Extreme temperatures are forecast across the Chiltern Railways network this weekend and early into next week. On warm days rails in direct sunshine can be as much as 20 degrees centigrade above…
We'll be running special enhanced timetables on Thursday 15, Friday 16, Saturday 17, Monday 19 and Tuesday 20 August 2024. , Please take a look at the advice below to help you travel swiftly on our Taylor made train service!, If you're travelling to the concert: , Over these 5 days (15, 16, 17, 19 and 20 August) we'll be running an enhanced timetable for the Taylor Swift concerts held at Wembley Stadium. On each day, additional trains and more…
Young Art Oxford Logo Chiltern Railways has announced that the upcoming May 2018 timetable will feature artwork by some of the most talented young artists in Oxfordshire. The railway company is a sponsor of the 11th annual Young Art Oxford competition, which involves students from over 40 schools in Oxfordshire, and will culminate in an exhibition at the prestigious Ashmolean Museum from 10-12 May. Along with encouraging the talents of young…
Advice to Chiltern customers travelling on Tuesday 6, Wednesday 7 and Sunday 11 July Chiltern Railways are advising customers travelling on Tuesday 6, Wednesday 7 and Sunday 11 July to plan ahead due to Euro 2020 fixtures taking place at Wembley Stadium. The train operator is providing, on average, 8,500 additional seats for each Euro game in order to maximise space for social distancing onboard. However, customers are advised that due to the…
Travel Advisory for Chiltern customers travelling on Sunday 12 September Chiltern Railways are advising customers travelling on Sunday 12 September that due to planned engineering works, a heavily-amended timetable will be in operation. Customers are advised to check their journey before travelling and allow extra time. Marylebone station is closed until 10:30 and services prior to this time will terminate and originate at West Ruislip and…