Search Results for - lost
If you lose an item on one of our trains or at one of our stations, you will need to complete a form online or from one of our stations. Our lost property office is at London Marylebone station and is open for collections, Monday to Friday : 1200 to 2000 hrs, . Complete a Form, Credit and Debit cards, If a Credit or Debit card is handed into our lost property department, we have an obligation to protect a customer's details. All cards will be…
If your tickets are lost in the post prior to your date of travel, for a 1st Class or Special Delivery ticket, please call our customer service team on 03456 005 165 (option 1, option 2)
Every week, we receive over 800 items of lost property left on our trains or stations. We will always do our best to contact the owner of an item, where they can be identified. All lost property that we find makes its way to our lost property office in London Marylebone station. You can report a lost item by Completing a form . You can also report it in writing using a Lost Property form available at any Chiltern Railways ticket office, and…
If a Credit or Debit card is handed into our lost property department, we have an obligation to protect a customer's details. All cards will be destroyed within 24 hours of receipt. Customers who have misplaced or lost their card, should contact their bank at the first opportunity and report the relevant card(s) missing. If you contact us and are unable to collect your card within one hour, we will have to destroy any cards present for your…
Items are stored in our Lost Property Office at London Marylebone for 3 months from the date they were received.
You should allow up to two weeks for processing lost items because lost property has to make its way from where it was found to our office in London Marylebone. If you have made an enquiry about lost property and you do not hear back from us in that period, you should assume that unfortunately the item has not been found.
As stated above, a collection fee is levied to cover administration costs.
A collection fee is levied to cover administration costs: Items of cash are subject to an administration charge. Excess fees may also apply if you fail to collect your item on the agreed date. These fees are payable on collection at London Marylebone. Electronic items of high value (laptops, ipads, computers etc) - £20.00 Mobile phones, I-pods and other electrical items - £10.00 Books, umbrellas, hats, scarves and gloves - £2.00 All other items…
Below are the many ways you can get in touch with us, If you are applying for compensation for a journey, after May 1st 2022, please go to the new Delay Repay Compensation page., Refunds, Complaints, General enquiries and Praise, If you are looking to apply for a refund or have a complaint to raise. For more information please visit the new refund information page. Customer form, Facebook Messenger, Have an urgent query that you need one of…
Season Tickets (including Flexi Season Tickets) are available for most short and medium distance journeys on the National Rail network. Season Tickets are not generally available for long distance journeys but may be available where a train company chooses to offer them., National Rail Conditions of Travel, All tickets and travel are subject to the National Rail Conditions of Travel. A copy of the 'National Rail Conditions of Travel' is available…
We hope the links below will help you get the most from your Season Ticket. Don't miss out on the many benefits, especially for holders of Monthly and longer tickets. 1. Tickets and Photocards 2. Special Benefits for Season Ticket holders 3. Renewing your ticket 4. Lost season Tickets 5. Sick or Off work 6. Refunds 7. Changing Home or Work 8. Care of your ticket 9. Getting More Information , 1. Tickets and Photocards, You can use your Season…
Services will be held at the following Chiltern Railways stations to remember railway staff lost in conflict: • London Marylebone – 1 November 2017 at 10:50 • London Marylebone - 9 November 2017 at 10:45 • Birmingham Moor Street station - 12 November at 10:45 • Leamington Spa station - 12 November at 14:00
Smartcards are more secure, durable and flexible than their paper equivalents. , Secure., If your Smartcard is lost or stolen, you can block it so that no one else can use it. You can do this yourself through your online account or by calling us on 03456 005 165. , Durable., You will no longer have to queue up to change their tickets when they fade or when the magnetic stripe wears out. , Flexible., You can purchase tickets online or…
To commemorate Remembrance Sunday, Chiltern Railways will offer complimentary travel for military personnel in military uniform or carrying military identification across its entire route. They will also provide free travel for Veterans who are carrying identification, wearing military uniform or wearing the Veterans’ badge. The operator will provide this benefit on Sunday 11th November to honour those lost in military service and to allow…,…
Mind logo It’s Mental Health Awareness Week from 14-20 May and we’ve partnered with Mind to give you 5 ways to health and wellbeing while you travel. , 1. CONNECT, Take the time to call or text someone whom you have recently lost touch with. , 2. LOOK UP, There’s a big, wide world out there. Try putting down your phone and enjoying the scenery instead. Have you seen the lambs along our route? What about the spring flowers? Alternatively, do…
At Chiltern Railways, we believe in the power of partnership to create positive change in our communities. Our charity support programme encompasses multiple initiatives designed to help charitable organisations make a bigger impact across our network., As a train operating company, we're uniquely positioned to connect communities and facilitate charitable work across our network. We understand that charities play a vital role in addressing…
Chiltern Railways launch first of a kind commuter podcast Chiltern Railways has today launched a podcast to discuss customer questions and give the inside track on a range of subjects, complementing other initiatives such as Tweet the Manager and Meet the Manager. ‘Inside Track’ will be available on iTunes, Spotify, Soundcloud and on the Chiltern Railways onboard WiFi. Each episode is around 30 minutes and there is a total of six episodes in…,…
Season tickets offer the best value if you are a commuter or regular traveller. You can purchase a weekly season ticket, or one for any period between a month and a year., What you might not know about Season Tickets..., When you purchase a monthly or longer ticket worth more than £150 a month or £1500 a year you are entitled to free travel across our , entire network on the weekends*, , check out some of the amazing places you could explore.…
1. The promoter of this prize draw is The Chiltern Railway Company Limited whose correspondence address is Great Central House, Marylebone Station, Melcombe Place, London, NW1 6 JJ (the “Promoter”). 2. The prize draw is open to all UK residents (excluding Northern Ireland) aged 18 years or over, except employees of the Promoter, their families, agents or any third party directly associated with administration of the prize draw. 3. The prize draw…