Existing customers | Chiltern Railways

Existing customers

Thank you for your ongoing support. We hope the links below will help you get the most from your Season Ticket. Don't miss out on the many benefits, especially for holders of Monthly and longer tickets.

1. Tickets and Photocards

2. Special Benefits for Season Ticket holders

3. Renewing your ticket

4. Lost season Tickets

5. Sick or Off work

6. Refunds

7. Changing Home or Work

8. Care of your ticket

9. Getting More Information

 
 

1. Tickets and Photocards

You can use your Season Ticket at any time and on any day of the week at any station between the points shown on the ticket. You can make as many journeys as you want for work or leisure purposes during your ticket’s period of validity.

Car Park Season Tickets are only valid at the station where you purchased the ticket and for the vehicle with the registration number shown on your ticket. Unfortunately we are unable to guarantee you a parking place.

You must have your Photocard and Season Ticket with you when you travel. Your Season Ticket is not valid without it. If you don’t have your Season Ticket with you, then you should buy another ticket for your journey. You can claim a refund for these tickets on up to 2 occasions in any 12 month period. Claim forms are available from any staffed Chiltern Railways station.

Your Season Ticket must cover the full journey you wish to make. It’s your responsibility to have the correct ticket. If you can’t produce a valid ticket for your complete journey you’ll be liable to pay a Penalty Fare of £20 or twice the appropriate full single fare to the next station stop, whichever is the greater.

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2. Special Benefits for Season Ticket holders

Free weekend travel on all routes

When you buy a monthly or longer season ticket or Travelcard season ticket, originating from a Chiltern Railways station, valid on our services, and worth £150 or more a month (or £1,500 or more a year), you get FREE travel at weekends and on Bank Holidays across our entire network (except for the Bicester Village Shuttle Bus). You must buy your ticket from Chiltern Railways to receive this benefit. If your Season Ticket is on an Oyster card you must also have your paper record card to travel free at weekends and Bank Holidays. This offer does not apply on Christmas Day and Boxing Day.

 

'Goldcard’ benefits

More than just an Annual Season ticket...
If you have an Annual Gold Card Season ticket, Annual Gold Travelcard or Gold Record Card then please note the discount benefits are changing from 2 January 2015.
In addition to unlimited travel on the route of your Season ticket, you will benefit from:
•    1/3 off Standard and First Class Anytime and Off-Peak fares for yourself and up to 3 adults travelling with you
•    60% off child fares for up to 4 children (£1 minimum fare)
•    Discounted tickets now valid from 0930 Monday to Friday and any time at the weekend or on public holidays
•    Extended Gold Card area to include more destinations
•    Get a one year Railcard for £10 for you or a friend – choose from a 16-25*, Family & Friends, Senior*, Two Together, Disabled Persons* or Network Railcard.
Other Annual Gold Card discounts include:
•     1/3 off Off-Peak pay as you go fares and Off-Peak daily price cap for you, as the cardholder, when you get your Annual Gold Card discount set on your Oyster card
•    1/3 off Off-Peak Day Travelcard Zones 1-6
•    1/3 off Anytime Day Travelcards (when bought as part of your ticket to London from outside London Zones 1-9)
•     1/3 off adult PLUSBUS Day tickets
•     Discounts on journeys to the Isle of Wight using Wightlink, Red Funnel or Hovertravel
 

JourneyCheck

Chiltern Railways is committed to providing a punctual and reliable service however to ensure we keep you full up to date with our services we have launched Journey Check. This is a free service where we will text or e-mail you alerts on the status of your trains based on you individual journey. So you will always know if your train is on time before you even arrive at the station. Please select this link to register for JourneyCheck.

Free Bus Travel in High Wycombe, Aylesbury and Aylesbury Vale Parkway

  • If you have a monthly or longer Season Ticket or Travelcard Season Ticket valid to High Wycombe station you can use your ticket for free travel on local Arriva buses within the High Wycombe Town  Zone at any time of day, 7 days a week. For bus times click here.  For a map of all High Wycombe bus routes click here.

    High Wycombe Park&Ride Timetable

    Chinnor to Princes Risborough Timetable

  • If you have a monthly or longer Season Ticket or Travelcard Season Ticket valid to Aylesbury station or Aylesbury Vale Parkway stations you can use your ticket for free travel on local Arriva, Silver Rider (Route1), Water Rider (Routes 6 and 7) and Green (Route 4) buses within the Aylesbury Fare zone at any time of day, 7 days a week. For bus times click here. For a map of all Aylesbury bus routes click here.

    Route 1 Silver Rider Timetable

    Route 4 Green Timetable

    Route 6 Water Rider Timetable

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3. Renewing Your Ticket

Charter discounts cannot be applied to Season Tickets purchased online. To receive your discount please visit a Chiltern Railways booking office

  • Weekly tickets can be bought from any staffed Chiltern Railways station at any time on the day before the renewal date.

  • Weekly tickets that expire on a Saturday, Sunday or Monday (or Tuesday after a Public Holiday) can be renewed at any time from the previous Friday morning.

  • Tickets valid for a month or longer can be renewed at any time up to 7 days in advance provided there is no break in continuity.

  • Avoid queuing by renewing your Season Ticket online. You can buy Season Tickets at our online season ticket shop. You can order your ticket up to a month in advance of its expiry date and we will send it straight to your home a week before it’s due to start.

  • You can also buy weekly season tickets from our ticket machines located at most of our stations.

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4. Lost Season Tickets

  • We can replace lost Season Tickets of one month or longer duration. This is done at the discretion of our Revenue Protection department and will be done only once per passenger in any 12 month period.

  • We can NOT replace lost or stolen Weekly Season Tickets.

  • If you request a duplicate ticket you may be asked to attend an interview to ensure your claim is valid.

  • A £10 administration charge will be made. Please ask for a form at any staffed Chiltern Railways station. For further information please refer to the National Rail Conditions of Carriage.

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5. Sick or Off Work

  • If you are unable to use your Season Ticket you must hand it in for refund on the last day you are able to use it.

  • Refunds will be calculated from the day you return your ticket to the station where you bought it or from the date of postage by recorded delivery to Chiltern Railways,
    Banbury ICC, Merton Street, Banbury, Oxfordshire, OX16 4RN

  • If you’re unable to do this in time, you must include a medical certificate with the refund application.

  • A refund fee of £10 is payable.

Remember, if you don’t surrender your ticket or if you start using it again, no refund will be made.

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6. Refunds

  • These are calculated on the difference between the amount you paid and the charge for the time the Season Ticket was held. Refunds are NOT pro rata as the unit cost of a Season Ticket decreases as the period of validity increases. Annual tickets have little or no refundable value if they have been used for over 10 months.

  • We can’t give you more than 2 refunds in any 12 month period, even if you’ve bought 2 or more separate Season Tickets in that 12 month period.

  • We can only consider refunds on duplicate tickets in the case of redundancy, long term illness, pregnancy or if the original ticket is found and returned to Chiltern Railways, Banbury ICC, Merton Street, Banbury, Oxfordshire,OX16 4RN

  • within 1 month of the date of it being reported lost.

  • A refund fee of £10 is payable.

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7. Changing Home or Work

If your ticket no longer meets your needs then you can exchange it for one that does, providing it is still valid for more than 1 month.

Alternatively you can apply for a refund. Please ask at any staffed station for details. We can’t exchange weekly or monthly tickets.

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8. Care of Your Ticket

A damaged ticket may not operate the ticket gates fitted at some of our stations and on London Underground. Tickets may be damaged by magnetic interference from handbag catches, mobile phones, keys etc, as well as folding or creasing.

Damaged tickets can be exchanged free of charge at any staffed Chiltern Railways station.

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9. Getting More Information

  • If you have any questions about Chiltern Railways Season Tickets call 03456 005 165 (0700 to 2000 every day) or ask at any Chiltern Railways staffed station. 

  • Use ‘Train Tracker’ for real time departure and arrivals information for all stations on the National Rail network – call 0871 200 4950 - or visit www.nationalrail.co.uk/times_fares/2104.aspx.

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