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Chiltern Railways launch first-of-a-kind commuter podcast

 

Chiltern Railways launch first of a kind commuter podcast

Chiltern Railways has today launched a podcast to discuss customer questions and give the inside track on a range of subjects, complementing other initiatives such as Tweet the Manager and Meet the Manager.

‘Inside Track’ will be available on iTunes, Spotify, Soundcloud and on the Chiltern Railways onboard WiFi.  Each episode is around 30 minutes and there is a total of six episodes in the series, with episode 
 

Listen now:

iTuneshttps://podcasts.apple.com/gb/podcast/inside-track/id1486373802

Soundcloudhttps://soundcloud.com/chilternrailways

Spotifyhttps://open.spotify.com/user/8ndby40muoisfenl2xju82kd1?si=q7oSSR2LS5-_FJe8rBTPrQ


The programme will feature questions from customers at Aylesbury, High Wycombe, London Marylebone, Haddenham and Thame Parkway, Banbury and Birmingham Moor Street.  Every episode features guests from within the company to discuss these questions and there is also a special insight piece into a specific area of the business such as Network Rail, onboard WiFi and Lost Property. The outline for the series is shown below:   
 

Episode 1 - Operations featuring studio guest Dave Penney - now available

Episode 2 - Infrastructure featuring studio guest Martin Talbot - now available

Episode 3 - Engineering featuring studio guest Phil Andrews - released 4 December

Episode 4 - Ticketing featuring studio guest Paul Beddow - released 18 December

Episode 5 - Improvements featuring studio guest George Copeland - released 1 January 2020

Episode 6 - Working for the railway featuring studio guests Train Manager Laura and Train Driver Amy Owen - released 15 January 2020
 

Alan Riley, Customer Services Director will also feature as a studio guest in every episode.  He said: “We created it because of the growing popularity in podcasts especially among people on the move because of it being audio only. This podcast felt like a good addition to the work we do already to talk to our customers through things like social media and Meet the Manager events.  We hope that our customers will find it interesting, as we have worked hard to get the balance right.  As it is new for the industry, we would really welcome any feedback.”