Contact us hub

Below are the many ways you can get in touch with us

Refunds, Complaints, Compensation, General enquiries and Praise

If you are looking to apply for a refund or compensation, or have a complaint to raise. For more information please visit the refund information page.

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Facebook Messenger


Have an urgent query that you need one of our team to answer? Press the Messenger icon in the bottom right hand corner of the screen. Please note our customer relations team will be online between 7:30 - 19:30 Monday - Friday.



Lost Property


If you have lost an item at one of our stations or  services please follow the link below.


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To see answers to the most asked questions we receive, click the link below.


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For real time information regarding our services follow us on Twitter, follow the link below to go to our page.

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Customer Services


For other ways to contact us and to see our FAQ section, please follow the link below.


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Refund information


Information about refunds for all ticket types.


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Chiltern chickens at Marylebone station



Want an answer on the go? You can message one of our team on WhatsApp. Please note our team will be online between 07:30 and 19:30 Monday - Friday. Save our dedicated number 020 3856 2007 in to your WhatsApp contacts to get started.