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Discover an amazing underwater world, Dive in and explore an underwater world of glittering scales, waddling feet and razor-sharp teeth with over 5,000 fin-tastic creatures at SEA LIFE London Aquarium. Travel there with Chiltern Railways on one of our great value, Advance Fares, from just, £5.40 one-way between Oxford and London Marylebone or, , take advantage of our Family Travelcard from £30., , SEA LIFE London Aquarium, qualifies for, 33%…
25 Jul 2017 15:58, Passengers have rated Chiltern Railways as the UK’s joint top DFT franchise operator when it comes to overall customer satisfaction, with a score of 92% in Transport Focus’ National Rail Passenger Survey (NRPS). Local operator Chiltern, an Arriva UK Trains company, also scored top of the DFT franchises for satisfaction with punctuality and reliability (90%), satisfaction with how requests to station staff were handled (96%)…
The Rail Reputation Index has revealed that Chiltern Railways is the UK rail brand with the strongest reputation in London and the South East of England. The train company were also ranked number 1 for positive social media sentiment. Chiltern has topped the social media table in the index for the past two years, with regular positive comments around Wi-Fi, entertainment, customer care and staff. For a third year in a row, the company also …
Accepting the award Chiltern Railways was named Train Operator of the Year at the 20th Rail Business Awards in London last night. In making the award, the Rail Business Awards judges said this was Chiltern’s year. They noted that in addition to completing and launching the new route to Oxford, Chiltern has achieved some impressive scores in the National Passenger Survey for punctuality, reliability and overall customer service. They also said…
Chiltern helps empowering project Chiltern Railways recently supported a unique project, which saw men from an open prison given special permission to perform in a play for two weeks at The Royal Court Theatre in London. The original drama ‘Broken Dreams’ was written by men from HMP Spinghill, alongside renowned playwright Simon Longman and directed by Holly Race Roughan. The train company got involved in the project after being approached by…,…
bike racks at warwick parkway (Photo caption: Dan Morris, Senior Transport Planner, Warwickshire County Council with Liane McCarthy, Area Manager for Warwickshire, Chiltern Railways) Chiltern Railways has doubled the cycle parking at Warwick Parkway station with funding from the Department for Transport and Warwickshire County Council. The project has provided the station with new spaces after installing double deck racks to allow for…
We care about getting you to your destination safely and on time. Now that warmer weather has arrived, here are a few tips for staying comfortable onboard., Advice for customers:, Please carry water with you - stay hydrated at all times. Help make space for everyone onboard, use the overhead racks to stow bags. Don’t board a train if you feel unwell. If you become ill onboard, it is more difficult for us to provide support and this could also…
Accepting the award Chiltern Railways has been added another accolade to its growing list of awards so far in 2018. On Thursday 15 March, the company was awarded the Innovation in Customer Experience Award at the 2018 Business Quality Foundation UK Excellence Awards at the historic Guildhall in London. The award recognises organisations that have enhanced the customer experience by implementing new and innovative strategies. Chiltern’s entry…
Exciting changes are coming to Bicester North station this year with a £3.8 million investment to improve the car parking facilities., What changes are happening?, We are investing £3.8 million this year to improve Bicester North station. Structural improvements are needed to the main station car park, so we will be removing the upper deck and then remodelling the lower deck. , How will this affect parking at the station?, To ensure we don’t lose…
Eleni Jordan Chiltern Railway, the Arriva UK Trains company has announced the appointment of Eleni Jordan as its new Commercial Director. Chiltern, which holds a rail franchise until 2021, runs services between London Marylebone and the Midlands, Warwickshire, Oxfordshire and Buckinghamshire including Birmingham Moor Street station, Oxford and a new station built by the company to serve visitors to the shopping destination, Bicester Village.…
Samaritans in Solihull are building up to the charity’s The Big Listen event at Solihull station today by asking commuters and visitors to improve their listening skills using its SHUSH listening tips. It’s all part of a nationwide push to raise awareness and funds for Samaritans, and at the same time show how really listening to another person can be the first step to saving a life. Activity up and down the country will culminate in a marathon…
CHILTERN RAILWAYS CELEBRATES DOUBLE SUCCESS AS WHICH? AND NATIONAL RAIL PASSENGER SURVEY NAME THEM TOP OPERATOR 92% passenger satisfaction rating makes Chiltern best franchise in UK (NRPS) Chiltern Railways highest-scoring London commuter service (Which?) Passengers have rated Chiltern Railways the top franchise operator in the Which? and National Rail Passenger Survey (NRPS) customer polls. Today’s NRPS result comes less than a week after…
You may be entitled to claim compensation if you are delayed in reaching your destination as a result of a delay or cancellation of a Chiltern Railways train service. Please visit our Compensation page for further details.
We are currently experiencing low temperature conditions and possible snowfall and further icy conditions are forecast across our routes. This may impact the service we are able to provide. We are intending to operate our normal timetable, but some trains may be delayed or have a different number of carriages. When the weather is colder it’s harder to couple and uncouple trains and we need to take extra safety precautions.
To commemorate Remembrance Sunday, Chiltern Railways will offer complimentary travel for military personnel in military uniform or carrying military identification across its entire route. They will also provide free travel for Veterans who are carrying identification, wearing military uniform or wearing the Veterans’ badge. The operator will provide this benefit on Sunday 11th November to honour those lost in military service and to allow…,…
Discover Britain's oldest model village with Chiltern Railways, Stuck in a 1930s time warp, see England how it used to be, and discover a wonderful little world tucked away from the hustle and bustle of everyday life. Since its opening over 15 million visitors have been captivated by the charm and eccentricity of Roland Callingham’s creation. Look out for the model Chiltern train! , Book your train ticket, , Why book with Chiltern Railways?,…
Join the Chiltern Railways team, Samaritans Charity , the British Transport Police , the Metropolitan Police Service and the St John’s Ambulance team as we focus on rail Safety and Security awareness at London Marylebone station all day October 15th. There will be information pop up stands, giveaways and staff ready to answer any questions you may have about safety and security throughout the day., Don’t miss:, 0700 – 1000 ‘Know your numbers’…
Visit the Back to backs in Birmingham and discover a Chiltern gem, Step back in time, and see how people lived over 100 years ago. Take a tour with the National Trust guides through living history. Hear about Birmingham residents through the ages. Rated the #1 tourist attraction on Tripadvisor. Travel there with, Chiltern, on one of our great value, Advance Fares, from just, £6.40 one-way., , Book an Advance Fare, , Why book with…
Visit Birmingham's very own Science Museum with Chiltern Railways, The Science Museum of Birmingham. From Spitfires to Minis, Birmingham made everything in it's day. Think tank let's you explore some of it's famous engineering past. Travel there with Chiltern on one of our great value, Advance Fares, from just, £6.40 one-way or take advantage of our Family Travelcard from £30., , Book an Advance Fare, How do I get to the Thinktank Museum from…
Lots of our stations have great walking routes making it easy to get you where you want to be with your own two feet., Maps, Lots of our stations have great walking routes making it easy to get you where you want to be with your own two feet. For local area maps for every station see our onward travel information PDFs on the individual station pages., Day walks on our route, Check out, Walk by Rail, which has a number of fantastic walks from our…