Search Results for - Lost property
If you lose an item on one of our trains or at one of our stations, you will need to complete a form online or from one of our stations. Our lost property office is at London Marylebone station and is open for collections, Monday to Friday : 1200 to 2000 hrs, . Complete a Form, Credit and Debit cards, If a Credit or Debit card is handed into our lost property department, we have an obligation to protect a customer's details. All cards will be…
Every week, we receive over 800 items of lost property left on our trains or stations. We will always do our best to contact the owner of an item, where they can be identified. All lost property that we find makes its way to our lost property office in London Marylebone station. You can report a lost item by Completing a form . You can also report it in writing using a Lost Property form available at any Chiltern Railways ticket office, and…
Items are stored in our Lost Property Office at London Marylebone for 3 months from the date they were received.
As stated above, a collection fee is levied to cover administration costs.
A collection fee is levied to cover administration costs: Items of cash are subject to an administration charge. Excess fees may also apply if you fail to collect your item on the agreed date. These fees are payable on collection at London Marylebone. Electronic items of high value (laptops, ipads, computers etc) - £20.00 Mobile phones, I-pods and other electrical items - £10.00 Books, umbrellas, hats, scarves and gloves - £2.00 All other items…
If a Credit or Debit card is handed into our lost property department, we have an obligation to protect a customer's details. All cards will be destroyed within 24 hours of receipt. Customers who have misplaced or lost their card, should contact their bank at the first opportunity and report the relevant card(s) missing. If you contact us and are unable to collect your card within one hour, we will have to destroy any cards present for your…
You should allow up to two weeks for processing lost items because lost property has to make its way from where it was found to our office in London Marylebone. If you have made an enquiry about lost property and you do not hear back from us in that period, you should assume that unfortunately the item has not been found.
Below are the many ways you can get in touch with us, If you are applying for compensation for a journey, after May 1st 2022, please go to the new Delay Repay Compensation page., Refunds, Complaints, General enquiries and Praise, If you are looking to apply for a refund or have a complaint to raise. For more information please visit the new refund information page. Customer form, Facebook Messenger, Have an urgent query that you need one of…
Chiltern Railways launch first of a kind commuter podcast Chiltern Railways has today launched a podcast to discuss customer questions and give the inside track on a range of subjects, complementing other initiatives such as Tweet the Manager and Meet the Manager. ‘Inside Track’ will be available on iTunes, Spotify, Soundcloud and on the Chiltern Railways onboard WiFi. Each episode is around 30 minutes and there is a total of six episodes in…,…
At Chiltern Railways, we believe in the power of partnership to create positive change in our communities. Our charity support programme encompasses multiple initiatives designed to help charitable organisations make a bigger impact across our network., As a train operating company, we're uniquely positioned to connect communities and facilitate charitable work across our network. We understand that charities play a vital role in addressing…
1. The promoter of this prize draw is The Chiltern Railway Company Limited whose correspondence address is Great Central House, Marylebone Station, Melcombe Place, London, NW1 6 JJ (the “Promoter”). 2. The prize draw is open to all UK residents (excluding Northern Ireland) aged 18 years or over, except employees of the Promoter, their families, agents or any third party directly associated with administration of the prize draw. 3. The prize draw…
Our Bike Policy, Folding bicycles and electric folding bicycles, are permitted on Chiltern services at all times provided they are fully folded and stored without hindering other passengers, Regular bicycles, are carried (except tandems) on any Chiltern Railways train on, Saturdays, Sundays or Public Holidays, subject to space being available, and at the discretion of our staff. On, Mondays to Fridays, you can also use most of our trains. The…
, Chiltern Railways Websites, Terms of Use, PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SITE, What's in these terms ?, These terms tell you the rules for using our websites https://www.chilternrailways.co.uk/ and https://buy.chilternrailways.co.uk (our sites)., Who we are and how to contact us, https://www.chilternrailways.co.uk/ and buy.chilternrailways.co.uk are sites operated by The Chiltern Railway Company Limited…