Terms and Conditions | Chiltern Railways

Terms and Conditions

This Agreement is between the Chiltern Railways Company Limited ("Chiltern Railways") and the visitor to our Website (referred to as "you" or "your" in these terms and conditions)

Terms and Conditions for Access and Use of this Website
1. Acceptance of terms
Your access to and use of www.chilternrailways.co.uk, and/or other websites provided by Chiltern Railways ("the Website") is subject exclusively to these terms and conditions. You will not use the Website or any purpose that is unlawful or prohibited by these terms and conditions. By using this Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these terms and conditions you must immediately stop using the Website.
2. Information
The content contained within this Website is to the best of our knowledge accurate and reflective of the services offered by Chiltern Railways. However, the content of this Website should not wholly be used or relied upon in making, or refraining from reaching, any decision by you.
3. Changes to the Website
Chiltern Railways reserves the right to:
3.1 change or remove (temporary or permanently) the Website or any part of it without notice and you confirm that Chiltern Railways shall not be liable to you for any such change or removal; and
3.2 change these terms and conditions at any times; and
3.3 your continued use of the Website following any changes shall be deemed to be your acceptance of any changes.
4. Links to Third Party's websites
This Website may from time to time include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites by Chiltern Railways and you acknowledge and agree that Chiltern Railways is not responsible for the content or availability of any such sites.
5. Copyright
5.1 All copyright, trade marks, database rights, and all other intellectual property rights in the Website and its content (including without limitations the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Chiltern Railways or otherwise used by Chiltern Railways as permitted by law. You may not exploit, use, link to, frame or reproduce copyright material, trade marks or other intellectual property rights of Chiltern Railways or its licensors without the prior written consent of Chiltern Railways or its licensors.
5.2 In accessing the Website, you agree that you will access the content solely for your personal use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes downloading, copying and/or printing of pages of the Website for personal non-commercial use.
6. Disclaimers and limitation of liability
6.1 The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. Although Chiltern Railways takes reasonable steps to ensure that the Website is free from computer viruses, this cannot be guaranteed and you should always check for viruses before downloading and/or accessing or using the Website.
6.2 To the extent permitted by law, Chiltern Railways will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. Subject to clause 6.4 below, under no circumstances shall Chiltern Railways liability for any claims hereunder exceed the prices paid by you for any goods and services supplied via the Website.
6.3 Chiltern Railways makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected of that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
6.4 Nothing in these terms and conditions shall be construed so as to exclude or limit the liability of Chiltern Railways for death of personal injury as a result of the negligence of Chiltern Railways or of that of its employees or agents.
7. Indemnity
You agree to indemnify and hold Chiltern Railways and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Chiltern Railways arising out of any breach by you of these terms and conditions or any other liabilities arising out of your use of this Website. Chiltern Railways shall be entitled to terminate your use or access to the Website or any part of it in its sole discretion including, without limiting its rights in any way, for over use or abuse.
8. Severance
If any of these terms and conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such term or condition shall be severed and the remaining terms and conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
9. Use of your information
You agree to use of your information in accordance with the terms of our privacy statement.
10. Terms and conditions of purchase
The e-commerce terms and conditions govern purchases made via the Website.
11. Entire Agreement
These terms and conditions set out the entire terms agreed between us for your use and access of the Website.
12. Who we are
This Website is owned and controlled by Chiltern Railways whose registered office is at:
1 Admiral Way,
Doxford International Business Park,

The company registration number is 3007939
13. Governing Law
These terms and conditions shall be governed by and constructed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.
The Chiltern Railway Company Limited, Great Central House, Marylebone Station, Melcombe Place, London, NW1 6JJ ("Chiltern Railways") is providing this site on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties. In addition Chiltern Railways makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site. The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Chiltern Railways howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
Neither Chiltern Railways nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Notwithstanding the foregoing, none of the exclusions and limitations in the clause are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded nor in any way to exclude or limit Chiltern Railways liability to you for death or personal injury resulting from our negligence or that of our employees or agents. You may have other rights granted to you by law which are not set out in these terms and conditions, and these terms and conditions do not override thsoe rights unless permitted by law.
15. Bookings
The rail booking service is offered as a service to you, the customer, by us, The Chiltern Railway Company Limited. By using this service you agree to these terms and conditions.
All bookings are subject to these Terms and Conditions of The Chiltern Railway Company Limited and the National Conditions of Travel. We strongly recommend that you read these conditions which contain limitations and exclusions relating to our liability in respect of loss caused by delays or cancellations, as well as loss or damage to and delay in delivery of luggage and its contents.
16. Impartial Retailing
We offer an impartial service representing all Train Operating Companies. We do not currently support ferry bookings, supplementary tickets, or berth bookings on Caledonian Sleeper Service. In addition we do not sell Transport for West Midlands tickets, rangers and rovers.
17. Your Tickets
With respect to tickets sold by us we cannot confirm the price of any tickets until such time as you complete your order and your credit/debit card will not be charged until the order has been processed.
When we have confirmed your booking by e-mail to your registered e-mail address we will send your tickets or ticket collection number to you using the method you selected when you made your booking. On receipt of your ticket ensure the details are correct. If you have a query about your tickets please visit the contact us section on our website www.chilternrailways.co.uk or contact our customer service team on 03456 005 165.
Tickets lost in the post :  if your tickets are lost in the post from a 1st Class or Special Delivery please call our customer service team on 03456 005 165 (option 1, option 2)
If you are unable to produce a valid ticket for the class of accommodation and service that you are using, you will have to pay the appropriate fare and possibly a penalty fare.
18. Changes, Cancellations and Refunds Changes to the date and time of a ticket may be permitted depending on the ticket type and availability of alternatives, but exchange or refund may not be available for certain ticket types. To make changes to your booking please log into your Chiltern Railways account.
19. Check Before You Travel Engineering work may take place at weekends, bank holidays and occasionally on weekday mornings and evenings. Please check your trains before you travel.
Miscellaneous We may change these terms and conditions from time to time however any changes will not affect existing terms accepted by you when making a purchase through our site.
20. Online dispute resolution - UK European Consumer centre

The ODR platform has been developed by the European Commission and is a requirement of the Regulations for Consumer Disputes.  The platform is an online tool that will allow consumers to make a complaint against a trader where goods or services have been bought online.  The complaint that is submitted by the consumer will be dealt with by an approved Alternative Dispute Resolution (ADR) provider.