Cookie Policy

Use of cookies

The Chiltern website uses cookies. By using our website you accept that we will place cookies on your computer.

What are cookies?

Cookies are small amounts of information which we may store on your computer to enable our server to collect certain information from your web browser. Cookies in themselves do not identify the individual user, just the computer used. Cookies and other similar technology make it easier for you to log on to and use the Site during future visits. It also allows us to monitor website traffic, to identify you when you visit this Site, to personalise the content of the Site for you and to enable you to both carry out transactions and have access to information about your account. Cookies themselves only record which areas of the site have been visited by the computer in question, and for how long. Allowing us to create a cookie does not give us access to the rest of your computer and we will not use cookies to track your online activity once you leave our site. Cookies are read only by the server that placed them and are unable to execute any code or virus.

We use three specific types of cookies on our website: necessary, statistical, and marketing.

Necessary cookies

These cookies ensure that our website works properly and are only active while you are using our site. They are mainly used for actions like searching for train times and remembering your preferences when using the site. They also enable us to set up secure areas of the site, for example when you are buying train tickets and enable you to use a secure login.

Statistical cookies

These cookies collect information about how our customers are using our site and help us to understand how we can improve their experience. For example, they allow us to track the number of users we have and how often they visit the site. They also track the number of visits to any page on our site, and how they got to our site, e.g. direct, or from another website or from as search engine.

Marketing cookies

Marketing cookies are used in situations such as when you don’t complete your train ticket booking. These cookies remember what you had in your basket and enable us to send you an email to remind you about the contents in your shopping basket, if you want to complete your purchase at a later stage.

Emails like this are only ever sent to you if you are opted in to received marketing communications from us. You can unsubscribe from our marketing emails at any time by clicking on the unsubscribe link at the bottom of the marketing email or by logging into your Chiltern website account.

Managing cookies

You can restrict or block the cookies used on our website through the settings on your browser. Different browsers offer differing ways to configure cookie settings. You can find out more about how to manage cookies on various browsers at

However, please note that if you do restrict or disable the cookies used on this website, it may impact how well website works and your experience using it.