Contact Us

Please email your queries, refund requests or comments using the form at the bottom of the page. If you prefer to call or write to us, please find our additional contact details below. 

Our aim is to respond within 10 days.  Due to recent high volumes of correspondence we must advise that at present, response times may be in excess of this.

For further information on our standards and how we put your needs first, take a look at our Passenger Charter, speak personally to our managers at the Meet the Managers events or tweet us

If your journey with us was delayed by 30 minutes or more, you may be entitled to compensation. This can be claimed by filling in the form at the bottom of this page and attaching a photo of your ticket. Please note that your ticket must be cut diagonally prior to taking the picture (example below).

cut_ticket.jpg

If you currently hold a Season Ticket then please attach a photo but there is no need to cut your ticket.

 

 

CONTACT DETAILS

Customer Services (Mon-Fri 08.30 to 17.30)

Customer Services
Banbury ICC
Merton Street
Banbury
Oxfordshire
OX16 4RN

Phone: 03456 005 165
Fax: 01926 729 914

Lost Property (Mon-Fri 12.00 to 20.00)

Chiltern Railways Lost Property
Marylebone Station
London
NW1 6JJ

Phone: 03456 005 165

Ticket Enquiries (Mon-Sun 07.00 to 22.00)

Phone: 03456 005 165
Press Option 1 then Option 2

Press Office (Mon-Fri 09.00 to 17.30)

For press information or interviews, please contact the Chiltern Railways Press Office:

email: press@chilternrailways.co.uk
Fax: 020 7333 3113

National Rail Enquiries

Tel:08457 484950

Visit www.nationalrail.co.uk

Registered Office Address

1 Admiral Way
Doxford International Business Park
Sunderland
SR3 3XP

 

 

Fields marked * are mandatory.

PERSONAL DETAILS

Please provide additional information to proceed


ENQUIRY DETAILS

Please let us know how we can help

Files must be less than 4 MB.
Allowed file types: gif jpg png pdf.