Contact Us | Chiltern Railways

Contact Us

*We are very sorry, however due to a technical issue online forms sent to us between Monday 11th and Wednesday 13th September were not reaching us. If you sent an online form during this time and did not receive a confirmation email then please can you either contact us to confirm receipt or resend it.*

If you have any questions, want to claim a refund or compensation, would like to make a complaint or have any comments, fill in the form at the bottom of this page.  If you prefer you can phone or write to us, our contact details are shown below. 

We aim to respond within 10 days, but it may take longer than this.

For more information on our service standards and how we put your needs first, take a look at our Passenger Charter, speak  to our managers at the Meet the Managers events or tweet us

Lost Property

Lost property now has it's own seperate form to register your item. Please click www.chilternrailways.co.uk/lost-property-online-form and register your item here

Compensation for delays

If you are delayed on a Chiltern Railways journey and the cause of the delay was within the railway industry control you can claim compensation. You must make a claim within 28 days of travel. You can claim this by filling in the form at the bottom of this page and attaching a photo of your ticket, cut in half diagonally.  (See the example below).

cut_ticket.jpg

If you currently hold a Season Ticket then please attach a photo but there is no need to cut your ticket.

 

 

CONTACT DETAILS

Customer Services (Mon-Fri 08.30 to 17.30)

Customer Services
Banbury ICC
Merton Street
Banbury
Oxfordshire
OX16 4RN

Phone: 03456 005 165
Fax: 01926 729 914

For Compensation claims use:
FREEPOST Chiltern Railways

Lost Property (Mon-Fri 12.00 to 20.00)

Chiltern Railways Lost Property
Marylebone Station
London
NW1 6JJ

Phone: 03456 005 165

Ticket Enquiries (Mon-Sun 07.00 to 22.00)

Phone: 03456 005 165
Press Option 1 then Option 2

Press Office (Mon-Fri 09.00 to 17.30)

For press information or interviews, please contact the Chiltern Railways Press Office:

email: press@chilternrailways.co.uk

National Rail Enquiries

Tel:08457 484950

Visit www.nationalrail.co.uk

Registered Office Address

1 Admiral Way
Doxford International Business Park
Sunderland
SR3 3XP

 

 

Fields marked * are mandatory.

PERSONAL DETAILS

Please provide additional information to proceed


ENQUIRY DETAILS

Please let us know how we can help

If claiming compensation how would you like to receive ?

You might have a statutory right to receive
compensation via the method you paid.
Should an acceptable method not be listed
above then please call 03456 005 165

Files must be less than 4 MB.
Allowed file types: gif jpg png pdf jpeg.