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This depends on the terms and conditions of the ticket you have purchased. If your ticket is an Anytime, Off-Peak or Super Off-Peak fare and you wish to change we advise you to cancel and obtain a refund and re-book. If your ticket is a First or Standard Advance (for travel on a specific booked train), your ticket can be amended prior to the booked time of departure, subject to an amendment fee of £10 per ticket plus any difference in fare that…
Experience Shakespeare's final resting place, Shakespeare was not only, buried in the chancel of Holy Trinity Church but was actually baptised here as well. Travel there with, Chiltern Railways, on one of our great value, Advance Fares, from just, £6.40 one-way., , Book an Advance Fare, , How do I get to Holy Trinity Church from Stratford-upon-Avon Station?, , Why book with Chiltern Railways?, Right on time No booking fee On board wifi…
Experience a Butterfly sanctuary in Stratford-upon-Avon, Whatever the weather stroll, through the, wonderful world of an exotic rainforest, : a lush landscape of tropical blossom surrounding splashing waterfalls and fish-filled pools. Enjoy the unique pleasure of, watching hundreds of the world's most spectacular and colourful butterflies, flying all around. You can see them feeding and flying in a wonderful tropical environment. Travel…
Visit Shakespeare's Birthplace and discover a Chiltern gem, The childhood home of William Shakespeare is a very special place that everyone should set foot at least once in their lives. Costumed guides will show you around the house, talk about the family's colourful history and answer all of your questions. Travel there with Chiltern on one of our great value, Advance Fares, from just, £6.40 one-way, . , How do I get to Shakespeare's…
Visit the Bullring Shopping Centre in Birmingham and discover a Chiltern gem, Fancy a stylish shopping , experience? With all the latest fashion and homeware, Bullring Shopping centre has it all. Travel affordably and in comfort with Chiltern Railways. With our cheap train tickets and direct routes, you can enjoy a stress-free journey to Bullring, an essential stop on your tour of Birmingham. Pick up some train tickets to Birmingham with,…
25 Jul 2017 15:44, Chiltern Railways has announced it will provide over 70,000 additional seats on services between Oxford and London during the Network Rail improvement works which start this Saturday 23 July and run through until Sunday 30 July 2017. The railway upgrade, which will mean a nine-day closure of the line between Oxford, Didcot and Banbury, will affect train services operated by CrossCountry and Great Western Railway. The Chiltern…
Discover an amazing underwater world, Dive in and explore an underwater world of glittering scales, waddling feet and razor-sharp teeth with over 5,000 fin-tastic creatures at SEA LIFE London Aquarium. Travel there with Chiltern Railways on one of our great value, Advance Fares, from just, £5.40 one-way between Oxford and London Marylebone or, , take advantage of our Family Travelcard from £30., , SEA LIFE London Aquarium, qualifies for, 33%…
25 Jul 2017 15:58, Passengers have rated Chiltern Railways as the UK’s joint top DFT franchise operator when it comes to overall customer satisfaction, with a score of 92% in Transport Focus’ National Rail Passenger Survey (NRPS). Local operator Chiltern, an Arriva UK Trains company, also scored top of the DFT franchises for satisfaction with punctuality and reliability (90%), satisfaction with how requests to station staff were handled (96%)…
Accepting the award Chiltern Railways was named Train Operator of the Year at the 20th Rail Business Awards in London last night. In making the award, the Rail Business Awards judges said this was Chiltern’s year. They noted that in addition to completing and launching the new route to Oxford, Chiltern has achieved some impressive scores in the National Passenger Survey for punctuality, reliability and overall customer service. They also said…
The Rail Reputation Index has revealed that Chiltern Railways is the UK rail brand with the strongest reputation in London and the South East of England. The train company were also ranked number 1 for positive social media sentiment. Chiltern has topped the social media table in the index for the past two years, with regular positive comments around Wi-Fi, entertainment, customer care and staff. For a third year in a row, the company also …
Chiltern helps empowering project Chiltern Railways recently supported a unique project, which saw men from an open prison given special permission to perform in a play for two weeks at The Royal Court Theatre in London. The original drama ‘Broken Dreams’ was written by men from HMP Spinghill, alongside renowned playwright Simon Longman and directed by Holly Race Roughan. The train company got involved in the project after being approached by…,…
bike racks at warwick parkway (Photo caption: Dan Morris, Senior Transport Planner, Warwickshire County Council with Liane McCarthy, Area Manager for Warwickshire, Chiltern Railways) Chiltern Railways has doubled the cycle parking at Warwick Parkway station with funding from the Department for Transport and Warwickshire County Council. The project has provided the station with new spaces after installing double deck racks to allow for…
Accepting the award Chiltern Railways has been added another accolade to its growing list of awards so far in 2018. On Thursday 15 March, the company was awarded the Innovation in Customer Experience Award at the 2018 Business Quality Foundation UK Excellence Awards at the historic Guildhall in London. The award recognises organisations that have enhanced the customer experience by implementing new and innovative strategies. Chiltern’s entry…
, Travel for chicken feed with Half Price* selected Advance fares!, Swoop down from, Oxford to London, from just £2.70 one-way, . Or how about,, Birmingham to London, from only £3.20 one-way?, There’s limited availability of, just 50,000 one-way Advance fare tickets,, with a 50% discount applied to the lowest pricepoint, and you only have from, Monday 16th January to Monday 6th February to book., But when they’re gone, they’re gone! You can,…
Eleni Jordan Chiltern Railway, the Arriva UK Trains company has announced the appointment of Eleni Jordan as its new Commercial Director. Chiltern, which holds a rail franchise until 2021, runs services between London Marylebone and the Midlands, Warwickshire, Oxfordshire and Buckinghamshire including Birmingham Moor Street station, Oxford and a new station built by the company to serve visitors to the shopping destination, Bicester Village.…
Samaritans in Solihull are building up to the charity’s The Big Listen event at Solihull station today by asking commuters and visitors to improve their listening skills using its SHUSH listening tips. It’s all part of a nationwide push to raise awareness and funds for Samaritans, and at the same time show how really listening to another person can be the first step to saving a life. Activity up and down the country will culminate in a marathon…
CHILTERN RAILWAYS CELEBRATES DOUBLE SUCCESS AS WHICH? AND NATIONAL RAIL PASSENGER SURVEY NAME THEM TOP OPERATOR 92% passenger satisfaction rating makes Chiltern best franchise in UK (NRPS) Chiltern Railways highest-scoring London commuter service (Which?) Passengers have rated Chiltern Railways the top franchise operator in the Which? and National Rail Passenger Survey (NRPS) customer polls. Today’s NRPS result comes less than a week after…
What is Community Rail?, Community rail is a movement that brings together local people, organisations and train operating companies like us to enhance the railway for the benefit of local communities. Along the Chiltern Railways network, our Community Rail Partnerships, station adoption groups and more work to make stations more welcoming and accessible, promote sustainable travel, and preserve the unique heritage of our route while looking to…
You may be entitled to claim compensation if you are delayed in reaching your destination as a result of a delay or cancellation of a Chiltern Railways train service. Please visit our Compensation page for further details.
We are currently experiencing low temperature conditions and possible snowfall and further icy conditions are forecast across our routes. This may impact the service we are able to provide. We are intending to operate our normal timetable, but some trains may be delayed or have a different number of carriages. When the weather is colder it’s harder to couple and uncouple trains and we need to take extra safety precautions.