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New ticket machines at Marylebone Chiltern Railways has invested £2 million in a project to replace the ticket vending technology at all stations on its network, with new machines already in place at London Marylebone, Kings Sutton, Leamington Spa, Gerrards Cross and Princes Risborough stations. In addition to being faster and easier to use, the new machines will have bigger screens, contactless payment facilities and be wheelchair accessible…
Solihull, Located 0.6 miles away from the town centre, where you’ll find plenty of shops and restaurants, Solihull station has a coffee shop, waiting room and toilets. The station is fully accessible to disabled passengers, with step free access to platforms. View Solihull station on map, London Marylebone, London Marylebone station is located between Paddington and Euston in central London. It has quick and easy transport links to the rest of…
Accepting the award Chiltern Railways has been added another accolade to its growing list of awards so far in 2018. On Thursday 15 March, the company was awarded the Innovation in Customer Experience Award at the 2018 Business Quality Foundation UK Excellence Awards at the historic Guildhall in London. The award recognises organisations that have enhanced the customer experience by implementing new and innovative strategies. Chiltern’s entry…
Chiltern Railways named one of the most trusted rail operators A new report from independent watchdog Transport Focus has highlighted Chiltern Railways as one of the most trusted rail operators in the country. Chiltern Railways were the highest scoring franchised operator as well as the best performer among regional or commuter networks, scoring higher than several of the long-distance operators. The scores are based on analysis undertaken with…
Please be advised that, customers will be unable to purchase any Smartcard tickets between 0900 and 1700 on Thursday 25th February, . This is due to an industry-wide update to Smartcards. , Tickets bought on Smartcards before or after that time will not be affected and will work at the gates as expected, , so customers already holding Smartcards with valid products will be able to use their card as normal. We are very sorry for the inconvenience…
Chiltern Railways were recently announced as winners of the 2019 British Quality Foundation (BQF) Award for Excellence in Employee Engagement. The award acknowledges organisations that have demonstrated how they harness the talents and creativity of their staff, helping to make their organisation a better place to work. The other shortlisted companies included Adecco Group, National Express (UK Bus and UK Coach), Safemove and Involvement…
At Chiltern Railways, we believe in the power of partnership to create positive change in our communities. Our charity support programme encompasses multiple initiatives designed to help charitable organisations make a bigger impact across our network., As a train operating company, we're uniquely positioned to connect communities and facilitate charitable work across our network. We understand that charities play a vital role in addressing…
Young Art Oxford Logo Chiltern Railways has announced that the upcoming May 2018 timetable will feature artwork by some of the most talented young artists in Oxfordshire. The railway company is a sponsor of the 11th annual Young Art Oxford competition, which involves students from over 40 schools in Oxfordshire, and will culminate in an exhibition at the prestigious Ashmolean Museum from 10-12 May. Along with encouraging the talents of young…
Friends of Bicester North Station Commuters travelling through Bicester North station on Tuesday 6 February would have noticed a hive of activity in the garden on the London-bound platform. Thanks to the launch of Chiltern Railways’ latest Station Friends Group, the activity was the first-ever working party of the Friends of Bicester North Station community group which has convened to give the station’s garden a makeover. The group have come…
Chiltern Railways reopen Dorridge Station waiting room after heritage refurbishment Chiltern Railways has officially reopened Dorridge station waiting room following several months of refurbishment work to restore the heritage of the station. The train operator have worked with the Friends of Dorridge Station community group to match the quality and heritage of the waiting room on platform one which was transformed several years ago. The…
CHILTERN RAILWAYS CELEBRATES DOUBLE SUCCESS AS WHICH? AND NATIONAL RAIL PASSENGER SURVEY NAME THEM TOP OPERATOR, We very proud that our passengers have rated Chiltern Railways the top franchise operator in the Which? and National Rail Passenger Survey (NRPS) customer polls. The NRPS result comes in the same week after Chiltern Railways were named best franchise rail operator in the Which? 2019 Passenger Survey and highest-scoring London commuter…
If you are not happy with the response to your claim, you should contact our Customer Services team to review your claim. Please also review our complaints handling procedure . If you’re unhappy with the response you receive, you have the right to appeal to the Rail Ombudsman . The Rail Ombudsman is there to help resolve on going complaints/disputes between us and our customers. It’s free to use their services and they are independent of the…
National Rail passenger survey is out today. The NRPS is commissioned by the independent body Transport Focus, who represent the views of rail passengers nationally, and is based on analysis of overall satisfaction and 30 individual aspects of service. 91% of customers in the Midlands and 90% in Oxford said overall, the Chiltern Railways service was good or satisfactory and across the whole route 90% of customers felt the same, against a…
Get there with Chiltern, Oxford Oxford train station is just half a mile from Oxford city centre. Getting to and from the station is easy, with short-stay car parking as well as bicycle parking. Plenty of taxis and buses go to and from this station too. Whether you’re visiting the world-famous university or taking a trip to the Cotswolds, Oxford and the surrounding area is full of rich culture and history. Ticket office is open 05:45-20:00 on…
Enjoy up to 50% off selected Advance Fares., Nothing connects you to the people, places and things you love like rail., So, hop on board and enjoy up to 50%* off selected Advance Fare tickets! , Swoop down from, Oxford to London or Birmingham to London, from only £5 one-way, ? There’s limited availability of just, 20,000 Chiltern one-way Advance Fare tickets to travel between Tuesday 21st January to Sunday 30th March, and they’re only available…
We're supporting Mind Chiltern Railways is proud to announce that mental health charity, Mind has been chosen as 2018’s charity of the year. Each year, the train operator and its staff work with a different charity to raise funds and awareness, partnering to support them with events and social media campaigns. In 2017, Chiltern worked with both Bowel Cancer UK and Brake, the road safety charity, where they helped raise over £24,000. Dave Penney…
Loaded guns, firearms and dangerous goods such as inflammable liquids and explosives are not permitted on any train. Furniture exceeding dimensions 30cm x 70cm x 90cm is not permitted.
Compensation is not normally offered where no seats are available. Chiltern Railways do not provide seat reservations, claims may be considered where a reservation has been made, by the operator of the service on which you travelled.
If your tickets are lost in the post prior to your date of travel, for a 1st Class or Special Delivery ticket, please call our customer service team on 03456 005 165 (option 1, option 2)
If you are delayed on a Chiltern Railways journey and the cause of the delay was within the railway industry control you may be entitled to compensation. You must make a claim within 28 days of travel. For more information on compensation please click here .