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Chiltern Railways named top operator for journeys between London and the West Midlands and Oxford Passengers have once again ranked Chiltern Railways as the best operator for journeys between London and the West Midlands and Oxford in the National Rail Passenger Survey (NRPS). The survey revealed that 89% of customers on the companies West Midlands route and 88% on the Oxford route said that overall the Chiltern Railways service was good or…
New bike racks unveiled at Aylesbury Station Chiltern Railways last week unveiled new, upgraded, bicycle parking at Aylesbury station. The total number of spaces has risen to 176, a 20% boost to capacity. The new racks feature a gas-assisted upper level making them easy to use. A pump and repair stand, new lighting and CCTV has also been installed as part of the project. The project was funded by the Department for Transport’s Cycle Rail Fund…
Mind logo It’s Mental Health Awareness Week from 14-20 May and we’ve partnered with Mind to give you 5 ways to health and wellbeing while you travel. , 1. CONNECT, Take the time to call or text someone whom you have recently lost touch with. , 2. LOOK UP, There’s a big, wide world out there. Try putting down your phone and enjoying the scenery instead. Have you seen the lambs along our route? What about the spring flowers? Alternatively, do…
Leaf Fall, Aylesbury to London Marylebone via Amersham line, During leaf fall season, trains running, to, London on the, Aylesbury - London, via Amersham line will depart 3 minutes earlier than usual. Leaf fall season will run from Sunday October 7th until Thursday 20th December 2018 on this line. If you travel on services between Aylesbury towards London via Amersham, please pick up a new leaf fall pocket timetable from our staffed stations or,…
In 2020 we launched our utilities group which meets each month to collate and analyse our utilities data and explore ways to reduce our usage. The group has increased the visibility of utilities data across the business, encouraging local teams to measure their usage rates against each other and has also implemented larger projects such as the roll out of energy efficient hand dryers across all stations and offices. In 2019 we installed LED…
There is a sporting event at Wembley Stadium - Tottenham Hotspur vs Watford (20.00 KO). An amended timetable will operate during the afternoon and evening. Additionally, please note the following planned changes to evening peak services: 16.42 Marylebone - Aylesbury Vale Parkway will be formed of 2 carriages instead of 3. 17.11 Marylebone - Aylesbury will be formed of 4 carriages instead of 5. 17.30 Marylebone - Aylesbury Vale Parkway will be…
Oxford, Oxford station is 0.5 miles to the west of the city centre and has direct trains to locations including London, Manchester, Reading, Southampton and Bournemouth. The station has a car park with 530 places, as well as space for over 700 bikes. All platforms have step free access, and there are facilities including shops and toilets available at the station too. View Oxford station on map, Bicester Village, Bicester Village station is just…
Improvement works completed on Chiltern Railways silver set trains Chiltern Railways have welcomed back the last of their silver set trains which had been away for improvement works. From late July, each of their four silver set trains were sent away one at a time to undergo heavy maintenance work and improvements to meet accessibility standards. The modifications that customers will see onboard include new display screens throughout carriages…
Advice for customers dealing with medical emergencies on train, If you or a fellow passenger falls ill on the train, there are a number of points to consider when calling for help:, Seek the help of traincrew. Do this in person if there is a Train Manager (who usually resides in the rear cab of the train), but if no one is available in the train, use the passenger alarm to contact the driver directly. To ensure the most effective response to the…
Chiltern Railways introducing new timetable from Sunday 16 May Chiltern Railways will be introducing a new timetable from Sunday 16 May in preparation for the next phase of the government’s roadmap in England. The train operator has been running a reduced timetable since March 2020, ensuring that vital train services for key workers continue to run throughout the Coronavirus outbreak. The new timetable will increase capacity and improve…
Our new timetable started on Sunday 18 May 2025, The Chiltern Railways May 2025 timetable started on Sunday 18th May 2025 and has few changes, when compared to the previous timetable. A small number of services have had their times changed by a few minutes with the aim of improving overall punctuality. Customers should check journey planners to see if their train is affected. The main alterations to changes made during the busiest times on…
Chiltern Railways welcomes all passengers on board and expects everyone to have a valid ticket for their journey., We would like to thank you for your continued assistance across the Chiltern route to ensure that you are travelling with a valid ticket for your entire journey. Your ticket may be checked before, during, and at the end of your journey, we thank you for your cooperation whilst these ticket checks are carried out. As a result of…
Railway engineering works in the Oxford area from summer 2023. Network Rail’s Oxfordshire Connect programme will upgrade Oxford station, expanding the railway infrastructure in the area and improving the local road network. The benefits of this programme include: A bigger, better station for everyone More services with East West Rail Additional rail capacity for future projects Improved and safer road layout for buses, bikes and pedestrians…
Accepting the award Chiltern Railways has been added another accolade to its growing list of awards so far in 2018. On Thursday 15 March, the company was awarded the Innovation in Customer Experience Award at the 2018 Business Quality Foundation UK Excellence Awards at the historic Guildhall in London. The award recognises organisations that have enhanced the customer experience by implementing new and innovative strategies. Chiltern’s entry…
A Chiltern Railways station has been ranked the best commuter station around London in a study conducted by the website ‘On Time Trains’. High Wycombe came out on top, having been placed second last year. The study found that commuters from High Wycombe benefit from reliable services to and from Marylebone station, with over 90% of trains arriving within five minutes of the scheduled time and only 1% of trains being cancelled. A further two…
Network Rail to install lifts at Warwick Station, What's Happening?, Works at the station were started in February 2023 to install two new lifts at Warwick station to improve accessibility for customers. As part of this project; the subway will also be extended to create a new set of stairs on platform 1., The subway will reopen on 19 June 2025., Will access to the station be impacted?, At the point of opening the subway from platform 1, the…
We are committed to providing a safe, reliable and welcoming service to our customers all day, every day., On 1 April 2022 we launched our Service Quality Regime (SQR) which measures our performance against a set of quality standards at our stations, on our trains and from our people. We have partnered with an external supplier who conducts Service Quality inspections at all our stations and on 61 of our train carriages each 4-week period.…
HybridFLEX train Chiltern Railways and partners invest in green HybridFLEX train, delivering emission-free battery operation, reducing CO2 (¯25%), nitrous oxide (¯70%) and particulates (¯90%) Rail Minister Chris Heaton-Harris MP is supporting the launch event at Marylebone station, before key stakeholders travel on board HybridFLEX, Britain’s first hybrid battery-diesel train Chiltern – the operator of train services between Birmingham,…,…
Chiltern Railways named one of the most trusted rail operators A new report from independent watchdog Transport Focus has highlighted Chiltern Railways as one of the most trusted rail operators in the country. Chiltern Railways were the highest scoring franchised operator as well as the best performer among regional or commuter networks, scoring higher than several of the long-distance operators. The scores are based on analysis undertaken with…
Late evening on Monday 1 - Thursday 4 December 2025 (inclusive), Late night engineering work in the Oxford area, Monday to Thursday this week, will affect services to Oxford that normally leave London Marylebone after 2230. The railway is closed in the Oxford area after 00.30, affecting the following late night services from Marylebone on Monday, Tuesday, Wednesday & Thursday evenings: 22.34 Marylebone - Oxford is diverted to Bicester North.…