Birmingham Moor Street

Station facilities

• General service information

  • Staffing Level
    Full time
  • Closed Circuit Television
    : Available
  • Information Available From Staff
    Yes - from help point
    Yes - from information point
    Yes - from ticket office
  • Information Services Open

    Monday - Friday - 05:40 to 00:10
    Saturday - 05:55 to 23:55
    Sunday - 08:50 to 00:10

  • CIS
    Departure Screens
    Arrival Screens
    Announcements
  • Customer Help Points
    : Available

• Ticket buying and collection

  • Ticket Office
    Monday - Friday - 05:40 to 00:10
    Saturday - 05:55 to 23:55
    Sunday - 08:40 to 00:10
    

    Next to main ticket office.

  • Prepurchase Collection
    Ticket Office: Yes
    Ticket Machine: Yes
  • Ticket Machine
    : Available
  • Oystercard Issued
    : Not available
  • Use Oystercard
    : Not available
  • Always Show Oyster Card Fields
    : Not available
  • Smartcard Issued
    : Not available
  • Smartcard Topup
    Ticket Office: Yes
    Ticket Machine: Yes
  • Smartcard Validator
    : Available
  • Smartcard Comments

    Chiltern Railways Smartcards can be obtained from www.chilternrailways.co.uk/smart

  • Penalty Fares
    Train Operator: CH
    Url: https://www.chilternrailways.co.uk/customer-service/penalty-fares

• All station facilities

  • Seated Area
    : Available
  • Waiting Room

    Waiting rooms are located on Platform 1 and between platforms 3 & 4. 

    Bench-style seating is available in both waiting rooms and on the platforms. 

    The waiting rooms are heated. 

    The waiting rooms are open during the hours that trains are running.

  • Station Buffet
    : Available

    Café, Buffet, Coffee kiosk

  • Toilets
    : Available

    Between Platforms 2 and 3

    The toilets are open during the hours that trains are running.

  • Baby Change
    : Available

    Female toilets

  • Telephones
    : Available
  • Wi Fi
    : Available
  • Atm Machine
    : Available

    Located within a retail outlet on the station

  • Shops
    : Available

    Newsagent, Flower stall

• Accessibility and mobility access

  • Helpline

    03456 005 165
    https://www.nationalrail.co.uk/
    Monday - Sunday - 07:00 to 20:00

  • Staff Help Available

    Passenger Assistance meeting points:

    For platforms 2-4: in front of the booking office on the main concourse.

    For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.

    Staff are available at this station during train running hours 

    Turn up and go assistance is available from this station

    Please note: Our staff will assist you to exit the station for your onward journey but unfortunately, we are unable to assist you to between Birmingham Moor Street and Birmingham New Street.Monday - Friday - 04:55 to 01:00
    Saturday - 05:45 to 01:00
    Sunday - 07:45 to 00:10

  • Induction Loop
    : Available
  • Accessible Ticket Machines
    : Available
  • Height Adjusted Ticket Office Counter
    : Available
  • Ramp For Train Access
    : Available
  • Accessible Taxis

    If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.

  • National Key Toilets
    : Available
  • Step Free Access

    Step Free Access Category B1. B1 = Step free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.Coverage: partial Station

  • Ticket Gates
    : Available
  • Impaired Mobility Set Down
    : Not available

    Due to a change in road layout at the front of the station, there is no set-down or pick up points for passengers

  • Wheelchairs Available
    : Available

• Car park information and other interchange information

  • Cycle Storage
    Spaces: 28
    Sheltered: Yes
    Cctv: Yes
    Location:

    Between Platforms 2 and 3 at the south end of the station.Type: Racks

  • Rail Replacement Services

    This station is not usually served by rail replacement buses, due to difficult road access.Replacement buses stop at Birmingham Snow Hill station.

  • Onward Travel

    Information to plan your onward journey is available in a printable format here

• Passenger services

  • Customer Service

    We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.

  • Left Luggage
    : Not available
    
  • Lost Property
    Phone number: 03456 005 165
    
    https://www.nationalrail.co.uk/
    Monday - Friday - 12:00 to 20:00