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All train companies have rail industry refund processes that work in parallel with the CRA, details of which are set out in the National Rail Conditions of Travel . What you can claim for, and how much you can claim, is in the National Rail Conditions of Travel – you should also look at our Passenger’s Charter . If your train is delayed or cancelled, and you do not travel, you can claim for a full refund. If your train is delayed and you do…
Chiltern Railways has advised customers travelling on the weekend of the 11 th and 12 th May that there will be track improvement work taking place at Beaconsfield and as a result, the line between London Marylebone and High Wycombe will be closed and all journeys on Chiltern Railways services will be affected. The closure will allow Network Rail to carry out improvement work as part of Britain’s Railway Upgrade Plan. This will mean that…
Bringing a touch of Morning Sunshine to Warwick Parkway Station Chiltern Railways are very pleased to announce that start-up coffee shop Morning Sunshine will be opening at Warwick Parkway station this month. We sat down with Myles and Ashley to find out a bit more about them ahead of the official re-opening of Warwick Parkway station and Morning Sunshine coffee shop. , Tell us a bit about yourself, , Ashley:, I’m a 27-year-old caffeine fanatic…
Chiltern Railways is required by the terms of its contract with the Department for Transport (DFT) to ensure that it protects revenue from ticket sales. The requirement is designed to ensure that fare paying passengers and taxpayers in general do not have to subsidise the cost of travel for those who do not pay their fare. Failure to produce a valid ticket upon request may result in you being liable to pay a penalty fare of £100 plus the price…,…
The Rail Reputation Index has revealed that Chiltern Railways is the UK rail brand with the strongest reputation in London and the South East of England. The train company were also ranked number 1 for positive social media sentiment. Chiltern has topped the social media table in the index for the past two years, with regular positive comments around Wi-Fi, entertainment, customer care and staff. For a third year in a row, the company also …
July 2018 Oxford Major Improvement Works Due to Network Rail major infrastructure improvement works from , July 7–22, and , July 28-29, Chiltern Railways trains will not serve Oxford station., , Trains will operate between Marylebone and stations to Bicester Village, Islip and Oxford Parkway, with some minor changes to timetables. Read more about the block here. On weekdays during the Oxford improvement works, (Monday 9 – Friday 20 July), ,…
Chiltern Railways running interim timetable from 3rd December and new Winter/Spring timetable from Monday 14 December From Thursday 3rd December, Chiltern Railways services will revert back to the pre-November lockdown timetable. The train operator has been running a reduced timetable since Monday 16 November, delivering a service appropriate for the number of customers travelling due to enhanced national restrictions in England. Additionally,…
If you have paid for a First Class ticket and no First Class seats are available (or where a First Class carriage was advertised but not available), then you will be able to claim through the train company on which you were travelling for the difference in fare between your fare and a walk-up standard class fare for the same service. Please note that occasionally a promotional or Advance First Class fare can be cheaper than the walk-up Standard…
Cycle racks in Marylebone copyright Robin Scott Image Credit: © Robin Scott Chiltern Railways is investing in improving the bicycle racks at London Marylebone in partnership with the Department for Transport’s Cycle Rail Fund. This will increase the number of racks and improve the quality of bicycle parking at London Marylebone. The new racks will be gas-assisted, making it easy to use the top-level racks, and incorporate smart monitoring…,…
All aboard the Chiltern Railways Story Train! Pupils from Edward Wilson Primary School in London took part in Chiltern Railways’ first Story Train event on Friday 06 th December. The excited Year 2 children enjoyed a storytelling adventure ride across the Chilterns with Sarah Coyle, author of ‘The Biggest Story’. Pupils and teachers were drawn into the story of Errol and joined in by playing out animals, using props and chanting to save the T-…,…
Chiltern Railways announces new timetable from Monday 7 September Chiltern Railways will be strengthening their timetable from Monday 7th September following a gradual increase in passengers travelling by train. The train operator has been steadily increasing the number of services since Monday 18th May in order to ensure space for social distancing onboard trains. The new timetable makes adjustments to journey times in order to allow customers…
Trains to Bicester Village, Bicester Village is a luxury shopping destination, nestled in the heart of the Oxfordshire countryside. Home to more than 150 boutiques from the world’s most celebrated brands, discover the best in beauty, fashion, homeware and everything in between – all just under an hour from London. Expect the extraordinary from the moment you arrive. Opt for a tailored approach to styling with their five-star guest services,…
Under the National Rail Conditions of Travel, and our Passenger’s Charter, only in exceptional circumstances will we consider claims beyond the price of your ticket. We are not obliged under our contract to compensate you, but you may have a claim against us under the CRA. Examples of exceptional circumstances that we may consider are:, If you have purchased and are using a valid ticket and are unable to complete your journey due to disruption,…
Chiltern Railways running new reduced timetable from Monday 16th November Chiltern Railway services from Monday 16th November will be moving to a slightly reduced timetable to ensure that vital train services for those needing to travel can keep running. Overall, the new timetable represents a reduction of 31 trains across the whole week and customers should check their train times on the Chiltern website before travelling. The move ensures the…
Chiltern Railways announces new timetable from Monday 18 May Chiltern Railways will be making amendments to their timetable from Monday 18th May to prepare for an eventual increase in passengers travelling by train. The train operator is currently running a reduced timetable reflecting Government advice that people should stay at home unless their journey is essential. The new timetable will see an increase in services from London Marylebone…
Chiltern Railways changes timetable from Monday 4th January to provide certainty for customers Chiltern Railway services from Monday 4th January will be moving to a slightly reduced timetable to ensure that vital train services for those needing to travel can keep running. Overall, the new timetable represents a reduction of 42 trains each weekday and customers should check their train times on the Chiltern website before travelling. The move…
Network Rail are temporarily changing how far in advance train timetables can be confirmed. Train times and tickets are usually available for customers to plan and book their journeys up to 12 weeks before departure. However, possibly until the end of 2022, some may not be available until closer to the date of departure., What this means for buying tickets, With only a small number of trains affected by this, we want customers to continue…
Santa talking to children on the Santa Train If you happened to be at Birmingham Moor Street station on Saturday 16 December, you would have seen a very unusual sight – Santa Claus and his elves welcoming excited children from Birmingham Children’s Hospital as they embarked on a magical journey to London on board the Chiltern Santa Train. The festive train, which was unveiled by Chiltern Railways as the UK’s fastest sleigh earlier this month,…
Chiltern Railways announce festive timetable Chiltern Railways have announced that they will be operating amended timetables over the festive period from Thursday 24th December to Friday 01st January. The train operator is asking customers to check their journey before travelling and allow additional time as journeys may take longer than usual or require changing trains to reach their destination. There may also be queueing systems in place at…
Chiltern Railways running new reduced timetable from Monday 25 January Chiltern Railway services from Monday 25th January will be moving to a further reduced timetable to ensure that vital train services for customers needing to travel can keep running. Overall, the new timetable represents 51% of Chiltern Railways pre-covid service and customers should check their train times on the Chiltern website before travelling. The move reflects a…