If you have paid for a First Class ticket and no First Class seats are available (or where a First Class carriage was advertised but not available), then you will be able to claim through the train company on which you were travelling for the difference in fare between your fare and a walk-up standard class fare for the same service.
Please note that occasionally a promotional or Advance First Class fare can be cheaper than the walk-up Standard Class fare and in these cases you may not be entitled to any money back.
Please note that currently we do not sell supplement tickets for travel in the Business Zone carriages that are available on a small number of our trains. There is currently no additional cost to travel in the Business Zone carriages. Please note that the Business Zone is not classified as 'First Class' and no refund will ordinarily be due should the holder of a First Class ticket choose to travel on our trains, as we do not advertise First Class as being available on any of our trains.