Search Results for - engineering works
Chick weather sunglasses telling you to stay cool We care about getting you to your destination safely and on time. Now that warmer weather has arrived, here are a few tips for staying comfortable onboard., Advice for customers:, Please carry water with you - stay hydrated at all times. Help make space for everyone onboard, use the overhead racks to stow bags. Don’t board a train if you feel unwell. If you become ill onboard, it is more…
Chiltern Railways has been operating a much-reduced service, commensurate with the Government strategy to control the spread of Covid-19. However, in line with the National plan for transport Chiltern Railways will be increasing our operations again from 18th May 2020. With a reduction in our activity there will have been a reduction in the amount of rail noise generated. Depending on your circumstance, particularly if you are spending more time…
Travel advice for LUL and WMT customers Due to a shortage of train drivers on West Midlands Trains and planned strike action on the London Underground, Chiltern Railways are working to help WMT and LUL customers complete their journey. From Monday 2nd August, Chiltern will be putting in additional stops on some services due to a shortage of train drivers at West Midlands Trains. Of particular note, the 17.47 Marylebone – Birmingham Snow Hill…
When travelling with Chiltern and things don't go exactly to plan, you need the best information possible. We are working closely with Network Rail and the Rail Delivery Group as part of the rail industry's ' Smarter Information, Smarter Journeys Programme .' This programme aims to achieve a step-change in customer experience through the provision of better customer information, and by providing customers with all the information they want,…
Introducing our Travel Safe Officers who will be out and about at trains and stations to help keep everyone safe. They are also there to lend a helping hand or help if you have question about your journey. These colleagues operate as capable guardians and have been trained to standards that shape the Railway Safety accreditation scheme which is managed by the British Transport Police. Their duties and deployment will deliver a safer and more…
Feel something new at the Royal Opera House, Based in the iconic Covent Garden theatre, it is renowned both for its outstanding performances of traditional opera and for commissioning new works by today’s leading opera composers. Hop on a train to the Royal Opera House with Chiltern Railways on one of our great value, Advance Fares, from just, £5.40 one-way between Oxford and London Marylebone, , or from, £6.40 one-way between Birmingham or…
The Rail Reputation Index has revealed that Chiltern Railways is the UK rail brand with the strongest reputation in London and the South East of England. The train company were also ranked number 1 for positive social media sentiment. Chiltern has topped the social media table in the index for the past two years, with regular positive comments around Wi-Fi, entertainment, customer care and staff. For a third year in a row, the company also …
20 Jun 2017 16:06, The toilet facilities at Dorridge train station have been officially unveiled after Chiltern Railways carried out a refurbishment project. The older facilities at Dorridge station have been replaced with new, modern and environmentally friendly systems including new toilet cubicles, new hand basins with sensor taps, and LED lighting. After consultation with the Friends of Dorridge Station (FODS), the floor in the female toilets…
Chiltern Railways named one of the most trusted rail operators A new report from independent watchdog Transport Focus has highlighted Chiltern Railways as one of the most trusted rail operators in the country. Chiltern Railways were the highest scoring franchised operator as well as the best performer among regional or commuter networks, scoring higher than several of the long-distance operators. The scores are based on analysis undertaken with…
Cycle racks in Marylebone copyright Robin Scott Image Credit: © Robin Scott Chiltern Railways is investing in improving the bicycle racks at London Marylebone in partnership with the Department for Transport’s Cycle Rail Fund. This will increase the number of racks and improve the quality of bicycle parking at London Marylebone. The new racks will be gas-assisted, making it easy to use the top-level racks, and incorporate smart monitoring…,…
Chiltern Railways changes timetable from Monday 4th January to provide certainty for customers Chiltern Railway services from Monday 4th January will be moving to a slightly reduced timetable to ensure that vital train services for those needing to travel can keep running. Overall, the new timetable represents a reduction of 42 trains each weekday and customers should check their train times on the Chiltern website before travelling. The move…
From Monday 28 July, the cost to park at most of our stations will increase., To view the updated car parking tariff, please click here; We've put together some FAQs which will help explain why this change is happening., Q1) Why has Chiltern Railways increased car park tariffs?, The revenue generated by car parking helps us to maintain and manage our car parks, it allows us to fund a repairs and maintenance program, along with investments in new…
Very important puppy visits Leamington Today (23rd August), Chiltern Railways welcomed a VIP - Very Important Puppy - to Leamington Spa station. Albert, a would-be Guide Dog, visited the station as part of his training and met the staff member who named him. Albert was the third puppy to be sponsored by Chiltern Railways through collection boxes on stations. He is now six months old and is half way through the puppy walking stage and has…
Chiltern helps empowering project Chiltern Railways recently supported a unique project, which saw men from an open prison given special permission to perform in a play for two weeks at The Royal Court Theatre in London. The original drama ‘Broken Dreams’ was written by men from HMP Spinghill, alongside renowned playwright Simon Longman and directed by Holly Race Roughan. The train company got involved in the project after being approached by…,…
Please be advised that, customers will be unable to purchase any Smartcard tickets between 0900 and 1700 on Thursday 25th February, . This is due to an industry-wide update to Smartcards. , Tickets bought on Smartcards before or after that time will not be affected and will work at the gates as expected, , so customers already holding Smartcards with valid products will be able to use their card as normal. We are very sorry for the inconvenience…
A ninja enabled gate Even more Chiltern Railways customers are set to travel ‘ticket free’ as part of a market-leading trial of ‘post-pay’ technology which is this week being extended following a successful initial pilot. Chiltern Railways and their technology partner, SilverRail, have confirmed the trial of post-pay technology will be extended to two additional Chiltern stations and be extended until August of this year. Passengers taking part…,…
• Chiltern Railways top London and South East Operator and second in the UK for reputation (1st - Grand Central). Chiltern also number 1 for positive social media sentiment. The Rail Reputation Index has revealed that Chiltern Railways is the UK rail brand with the strongest reputation in London and the South East of England. The Index is produced by BDRC , a research and consultancy agency, and is based on 4001 online interviews with…
Chiltern announces appointment of new Operations Director Chiltern Railways, the Arriva UK Trains company, has announced the appointment of Mark Goodall as its new Operations Director. Chiltern, which holds its rail franchise until 2021, runs services between London Marylebone and the Midlands, Warwickshire, Oxfordshire and Buckinghamshire. Mark will be focused on delivering high levels of train performance as well as ensuring the continued…
Santa talking to children on the Santa Train If you happened to be at Birmingham Moor Street station on Saturday 16 December, you would have seen a very unusual sight – Santa Claus and his elves welcoming excited children from Birmingham Children’s Hospital as they embarked on a magical journey to London on board the Chiltern Santa Train. The festive train, which was unveiled by Chiltern Railways as the UK’s fastest sleigh earlier this month,…
We care about getting you to your destination safely and on time. Now that warmer weather has arrived, here are a few tips for staying comfortable onboard., Advice for customers:, Please carry water with you - stay hydrated at all times. Help make space for everyone onboard, use the overhead racks to stow bags. Don’t board a train if you feel unwell. If you become ill onboard, it is more difficult for us to provide support and this could also…