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Chiltern Railways is required by the terms of its contract with the Department for Transport (DFT) to ensure that it protects revenue from ticket sales. The requirement is designed to ensure that fare paying passengers and taxpayers in general do not have to subsidise the cost of travel for those who do not pay their fare. Failure to produce a valid ticket upon request may result in you being liable to pay a penalty fare of £100 plus the price…,…
From Monday 28 July, the cost to park at most of our stations will increase., To view the updated car parking tariff, please click here; We've put together some FAQs which will help explain why this change is happening., Q1) Why has Chiltern Railways increased car park tariffs?, The revenue generated by car parking helps us to maintain and manage our car parks, it allows us to fund a repairs and maintenance program, along with investments in new…
Chiltern Railways win top accolade at the BQF Awards Chiltern Railways has been recognised at the British Quality Foundation (BQF) UK Excellence Awards as number one for their commitment to excellence and continued improvement. Chiltern were ranked the best among seven other finalists from a variety of industries in the Large Private Sector category. This is the third year running that Chiltern have been recognised at the awards ceremony,…
Planned disruption, If you arrive at a Chiltern Railway station and the train you planned to travel on has been amended due to engineering work or other planned events, you may choose to travel on the previous or next train., Unplanned disruption, When things go wrong and services are delayed we work hard to ensure that our customers are able to make their journey as quickly as possible, however If your train is delayed by more than 15 minutes…
Although the network is an open network, we've implemented lots of safeguards, so it shouldn't be possible for others to get unauthorised access to your device. However, we recommend that to keep your data safe, always make sure you're connected to the right network and keep your firewall and anti-virus software up to date.
There will be some improvement work between 7 to the 22 July in the Oxford area Chiltern Railways is warning that services from Oxford Parkway will be busier than normal between 07th July and 22nd July 2018 because of track improvement work around Oxford. The Network Rail improvement work will modernise the existing 1960s signalling and track layout to make train services in the Oxford area more reliable. Oxford Parkway will be a popular…
Find out what we're doing to maintain our sustainability, At Chiltern Railways we aim to deliver easier, greener and better services for customers and local communities. This includes monitoring and seeking to reduce the impact our operations have on residents and lineside neighbors. As a predominantly diesel operator we have launched our 2030 Vision ( Chiltern Railways 2030 Vision | Chiltern Railways ) which sets our plans to modernise and…
Season ticket refund, To qualify for a refund, Season Tickets valid for one month or more must have at least seven days’ remaining validity. Please note that Annual season tickets generally have no refund value if there is less than seven weeks of validity remaining. Any refund to which you are entitled will be calculated from the date the Season Ticket refund request is received. The amount of a season ticket refund will be based on the price…
Chiltern Railways announces new timetable from Monday 7 September Chiltern Railways will be strengthening their timetable from Monday 7th September following a gradual increase in passengers travelling by train. The train operator has been steadily increasing the number of services since Monday 18th May in order to ensure space for social distancing onboard trains. The new timetable makes adjustments to journey times in order to allow customers…
When travelling with Chiltern and things don't go exactly to plan, you need the best information possible. We are working closely with Network Rail and the Rail Delivery Group as part of the rail industry's ' Smarter Information, Smarter Journeys Programme .' This programme aims to achieve a step-change in customer experience through the provision of better customer information, and by providing customers with all the information they want,…
National Rail passenger survey is out today. The NRPS is commissioned by the independent body Transport Focus, who represent the views of rail passengers nationally, and is based on analysis of overall satisfaction and 30 individual aspects of service. 91% of customers in the Midlands and 90% in Oxford said overall, the Chiltern Railways service was good or satisfactory and across the whole route 90% of customers felt the same, against a…
TripAdvisor Discount Code Terms & Conditions:, This discount code entitles customers to 20% off Chiltern Railway services on routes from Birmingham to London, London to Birmingham and Oxford Parkway to London and London to Oxford at selected stations Birmingham, Solihull, Dorridge, Warwick Parkway, Warwick, Leamington Spa, Banbury, Bicester North, Oxford Parkway and Islip Discount code TO20-AK92MM must be used. This discount is only valid…
Chiltern Railways running new reduced timetable from Monday 25 January Chiltern Railway services from Monday 25th January will be moving to a further reduced timetable to ensure that vital train services for customers needing to travel can keep running. Overall, the new timetable represents 51% of Chiltern Railways pre-covid service and customers should check their train times on the Chiltern website before travelling. The move reflects a…
Very important puppy visits Leamington Today (23rd August), Chiltern Railways welcomed a VIP - Very Important Puppy - to Leamington Spa station. Albert, a would-be Guide Dog, visited the station as part of his training and met the staff member who named him. Albert was the third puppy to be sponsored by Chiltern Railways through collection boxes on stations. He is now six months old and is half way through the puppy walking stage and has…
Sue Gee accepts the award A recording of a world-first stunt on the earth’s highest and longest slide earned Chiltern Railways the Gold Standard award for Best Radio Advertising at The Chartered Institute of Marketing’s Travel Marketing Awards at the London Hilton on Park Lane on Monday 12 March 2018. The 30-second spot, which aired in Oxfordshire and the West Midlands, featured a voice-over artist hurtling at speed from top to bottom of the…
Under the National Rail Conditions of Travel, and our Passenger’s Charter, only in exceptional circumstances will we consider claims beyond the price of your ticket. We are not obliged under our contract to compensate you, but you may have a claim against us under the CRA. Examples of exceptional circumstances that we may consider are:, If you have purchased and are using a valid ticket and are unable to complete your journey due to disruption,…
Chiltern Railways running new reduced timetable from Monday 16th November Chiltern Railway services from Monday 16th November will be moving to a slightly reduced timetable to ensure that vital train services for those needing to travel can keep running. Overall, the new timetable represents a reduction of 31 trains across the whole week and customers should check their train times on the Chiltern website before travelling. The move ensures the…
Product Info, What is the Great British Rail Sale?, The train companies, working together in partnership, are offering up to 50% off selected Advance tickets on over 1 million journeys from participating retailers., Which train companies will be taking part in the Great British Rail Sale?, The following train companies will be taking part in the Great British Rail Sale: Chiltern Railways, Southeastern, London North Eastern Railway, Avanti West…
Improvement works completed on Chiltern Railways silver set trains Chiltern Railways have welcomed back the last of their silver set trains which had been away for improvement works. From late July, each of their four silver set trains were sent away one at a time to undergo heavy maintenance work and improvements to meet accessibility standards. The modifications that customers will see onboard include new display screens throughout carriages…
Warwick Parkway and Leamington Spa stations officially reopen following refurbishment work Warwick Parkway and Leamington Spa stations were officially re-opened on Tuesday 11 June following several months of extensive improvement work. Chiltern Railways has spent over £1.3m modernised the stations with new open plan ticket offices, new LED lighting and modernised facilities. Both stations were officially opened by Matt Western, MP for Warwick…