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Waste Management is an important part of our sustainability journey., To ensure we are doing as much as we can to reduce our overall waste production and meet our target, we bring together people from across the business each quarter for our waste management meetings to analyse our waste reports, identify areas of concern, share best practice and drive forward waste management initiatives. Since 2019 we have introduced recycling facilities on…
Advice for customers travelling between Sunday 28 March and Wednesday 31 March Chiltern Railways are advising customers travelling on Sunday 28 th March that due to engineering work, the railway will be closed all day between Princes Risborough and Bicester. Buses will replace trains between Princes Risborough – Haddenham & Thame Parkway – Bicester Village – Bicester North. A heavily-amended timetable will be in operation, journey times will…
Gerrards Cross station officially reopens following refurbishment work Gerrards Cross station was officially re-opened on Friday 5th April following several months of improvement work. The station has been modernised with a new open plan ticket office and is just one of a number of stations across the Chiltern network undergoing refurbishment work. The new open plan ticket office design will help improve customer service at the station and…
Alan Riley Chiltern Railways, the Arriva UK Trains company has announced the appointment of Alan Riley as its new Customer Services Director. Chiltern, which holds a rail franchise until 2021, runs services between London Marylebone and the Midlands, Warwickshire, Oxfordshire and Buckinghamshire including Birmingham Moor Street station, Oxford and a new station built by the company to serve visitors to the shopping destination, Bicester Village…
Chiltern Railways roll out LED lighting across their route Chiltern Railways are celebrating the roll out of LED lights across their stations. The rail operator’s bright idea should reduce their overall electricity consumption by 1,278,094 KWH's per annum. The new energy efficient LEDs reduce Chiltern Railways’ CO2e output by over 600,000kg – the equivalent of travelling between Birmingham Moor Street and London 14,224 times. As well as reducing…
Customers at Marylebone Station Chiltern Railways has been named 2017’s top franchised train operator in the YouGov BrandIndex UK Rankings. YouGov BrandIndex measures the public’s perception of brands on a daily basis across a range of measures. The annual rankings are compiled using Buzz scores from across all 52 weeks of last year. Buzz scores measure whether people have heard anything good or bad about a brand during the previous two weeks.…
Chiltern announces appointment of new Operations Director Chiltern Railways, the Arriva UK Trains company, has announced the appointment of Mark Goodall as its new Operations Director. Chiltern, which holds its rail franchise until 2021, runs services between London Marylebone and the Midlands, Warwickshire, Oxfordshire and Buckinghamshire. Mark will be focused on delivering high levels of train performance as well as ensuring the continued…
Coffee Cups In a bid to reduce plastic waste, Chiltern Railways has announced that it will be the first train operator to recycle coffee cups at stations. Currently, across the UK, just one in 400 of the 2.5bn disposable cups used each year is recycled. With this in mind, Chiltern, an Arriva UK Trains company, decided to tackle the issue as part of its commitment to addressing environmental challenges and hopes to set the standard for British…
Avoid travelling to London without a match ticket this Sunday, says Chiltern Railways Chiltern Railways are advising customers travelling to the Euro 2020 final at Wembley Stadium to make sure they plan their journey and check availability of services in advance. Customers without tickets for the match at Wembley or an official fan zone should not travel into London. As England have progressed to the finals, demand for travel by train is…
Chiltern Railway services from Monday 23rd March will be moving to a reduced timetable to ensure that vital train services for key workers can keep running throughout the Coronavirus outbreak. This timetable will remain in place until further notice, though service levels will be kept under regular review. People needing to travel on Monday should check their train time from midday on Sunday. There will be one train per hour in each direction …
bike racks at warwick parkway (Photo caption: Dan Morris, Senior Transport Planner, Warwickshire County Council with Liane McCarthy, Area Manager for Warwickshire, Chiltern Railways) Chiltern Railways has doubled the cycle parking at Warwick Parkway station with funding from the Department for Transport and Warwickshire County Council. The project has provided the station with new spaces after installing double deck racks to allow for…
The London Eye: Take flight through the heart of the city!, London is the best city in the world and its skyline is the most iconic. But it's more than just the view. It’s about you, being together. It’s about unforgettable memories. Soar up to, 135 metres, into the sky to see, breath-taking views, of Big Ben, Buckingham Palace and more, then place yourself in the skyline. Within each capsule, interactive guides allow you to explore the capital's…
Young Art Oxford Logo Chiltern Railways has announced that the upcoming May 2018 timetable will feature artwork by some of the most talented young artists in Oxfordshire. The railway company is a sponsor of the 11th annual Young Art Oxford competition, which involves students from over 40 schools in Oxfordshire, and will culminate in an exhibition at the prestigious Ashmolean Museum from 10-12 May. Along with encouraging the talents of young…
new timetables, We recently supported Young Art Oxford’s annual art competition to showcase the artistic gifts of Oxfordshire’s most talented young artists on our latest timetables. The timetables, which came into effect on 20 May, feature the artwork of Young Art Oxford competition winners and will be seen by thousands of customers travelling on the entire Chiltern route between London Marylebone, Birmingham, Oxford and Aylesbury. The…
Chiltern Railways announces new timetable from Monday 18 May Chiltern Railways will be making amendments to their timetable from Monday 18th May to prepare for an eventual increase in passengers travelling by train. The train operator is currently running a reduced timetable reflecting Government advice that people should stay at home unless their journey is essential. The new timetable will see an increase in services from London Marylebone…
• Chiltern Railways top London and South East Operator and second in the UK for reputation (1st - Grand Central). Chiltern also number 1 for positive social media sentiment. The Rail Reputation Index has revealed that Chiltern Railways is the UK rail brand with the strongest reputation in London and the South East of England. The Index is produced by BDRC , a research and consultancy agency, and is based on 4001 online interviews with…
To make sure all passengers are able to enjoy a seamless connection, we limit access to some news sites that have a lot of video content, such as the BBC website.
Chiltern Railways have been rated the top operator to Birmingham and Oxford from London in the National Rail Passenger Survey (NRPS). The survey revealed that 94% of customers on the company's West Midlands routes and 91% in Oxford said overall the Chiltern Railways service was good or satisfactory. Whilst across the whole route 90% of people felt the same, higher than the national average of 83%. Chiltern Railways were ranked third across all…
Chiltern Railways named best operator for journeys from Birmingham and Oxford to London Passengers have once again rated Chiltern Railways the top operator for journeys to the West Midlands and Oxford from London in the National Rail Passenger Survey (NRPS) customer polls. In NRPS’ survey of Chiltern’s passengers, 90% of people said overall the Chiltern Railways service was good or satisfactory across the whole route, higher than the national…
Advice to Chiltern customers travelling on Tuesday 6, Wednesday 7 and Sunday 11 July Chiltern Railways are advising customers travelling on Tuesday 6, Wednesday 7 and Sunday 11 July to plan ahead due to Euro 2020 fixtures taking place at Wembley Stadium. The train operator is providing, on average, 8,500 additional seats for each Euro game in order to maximise space for social distancing onboard. However, customers are advised that due to the…