Small Heath

Small Heath

Small Heath station
Golden Hillock Road
Small Heath
West Midlands
B10 0DP

Small Heath station
Golden Hillock Road
Small Heath
West Midlands
B10 0DP

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Ticket office opening hours

Monday - Friday - 07:00 to 10:00
Weekend - closed

Facilities at a glance

  • Toilets : Not available
  • Wifi : Not available
  • Parking : Not available
  • ATM : Not available
  • Ticket office : Available
  • Ticket machine : Available
  • Step free access : Not available 1
  • Refreshment facilities : Not available
  • 1 Part of the station only

Live train times

See live arrival and departures from Small Heath train station. Here you’ll find platform numbers, live train times and route information for all services to and from Small Heath.

Station facilities

  • General service information

    • Staffing Level
      Part time
    • Closed Circuit Television
      : Available
    • Information Available From Staff
      Yes - from help point
      Yes - from ticket office
    • Information Services Open
      Monday - Friday - 07:00 to 10:00
      Weekend - closed
    • CIS
      Departure Screens
      Announcements
    • Customer Help Points
      : Available

      On both platforms

  • Ticket buying and collection

    • Ticket Office
      Monday - Friday - 07:00 to 10:00
      Weekend - closed

      A Permit to Travel machine is available for use when the Ticket Office is closed.

    • Prepurchase Collection
      Ticket Office: Yes
      Ticket Machine: Yes
    • Ticket Machine
      : Available
    • Oystercard Issued
      : Not available
    • Use Oystercard
      : Not available
    • Always Show Oyster Card Fields
      : Not available
    • Smartcard Issued
      : Not available
    • Smartcard Validator
      : Not available
  • All station facilities

    • First Class Lounge
      : Not available
    • Seated Area
      : Available
    • Waiting Room
      : Not available
    • Trolleys
      : Not available
    • Station Buffet
      : Not available
    • Toilets
      : Not available N/A
    • Baby Change
      : Not available
    • Showers
      : Not available
    • Telephones
      : Not available Usage Type: Cards And Coins
    • Wi Fi
    • Web Kiosk
      : Not available
    • Post Box
      : Not available
    • Tourist Information
      : Not available
    • Atm Machine
      : Not available
    • Bureau De Change
      : Not available
    • Shops
      : Not available
  • Accessibility and mobility access

    • Helpline
      0800 0248998

      https://www.nationalrail.co.uk/
      Monday - Sunday - open 24h
    • Staff Help Available

      This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train. Monday - Friday - 07:00 to 10:00

    • Induction Loop
      : Available
    • Accessible Ticket Machines
      : Not available
    • Height Adjusted Ticket Office Counter
      : Not available
    • Ramp For Train Access
      : Available
    • Accessible Taxis

      Accessible taxis are not available

    • Accessible Public Telephones

      Public telephones are not accessible

    • Nearest Stations With More Facilities
    • National Key Toilets
      : Not available N/A
    • Step Free Access

      This station has been classified as a step-free access category C station. This means that this station does not have step-free access to any platform. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

      The assistance meeting point is at the ticket office during 'staff help available opening times'  When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart.  Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.   Coverage: no Part Of Station

    • Impaired Mobility Set Down
      : Not available

      Small forecourt area

    • Wheelchairs Available
      : Not available
  • Car park information and other interchange information

    • Cycle Storage
      Spaces: 4
      Sheltered: No
      Cctv: No
      Type: Stands
    • Rail Replacement Services

      In the event of engineering the bus/coach will collect from: Outside station entrance

    • Taxi Rank

      Small Heath (SMA) Station Heartlands 0121 773 2999 AK 0121 773 6666 Silverline 0121 772 1543

    • Onward Travel

      Information to plan your onward journey is available in a printable format here

  • Passenger services

    • Customer Service

      Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

      Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

    • Left Luggage
      : Not available
    • Lost Property
      : Not available