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Reduced timetable from Monday 16 November to Wednesday 2 December - Please check before you travel

  • From Monday 16 November until Wednesday 2 December, we will introduce a reduced timetable in response to the current phase of the pandemic.
  • This timetable reflects reduced passenger demand and the need for some frontline colleagues who keep our network running, to follow personal NHS advice and self-isolate.
  • Throughout the pandemic, we've continually monitored passenger numbers and responded with adjustments to our timetable. The slight reduction to services this winter will also ensure that the number of services better meets changed patterns of demand. Where necessary, further adjustments will be made to support social distancing on busier routes as part of our safer travel pledge to ensure that if you need to, you can travel with confidence.
  • The PDF timetables are available to download from Changes to Train Times page
  • To travel with confidence, please try to travel off-peak, wear a face covering unless you are exempt and maintain social distancing. 
Service disruption - Last updated at 09:57 AM, 26/11

COVID-19 - New National Restrictions effective from 00:01 November 5th

New national lockdown restrictions are effective from 5th November, replacing local lockdown rules, please follow this new guidance:

  • You must wear face covering on public transport and in stations.
  • Only travel on public transport if necessary (For work, school, essential shops, medical appointments.)
  • Do not travel with anyone outside your bubble.
  • Walk or cycle if possible.

For more information please visit the government page.

Service disruption - Last updated at 09:28 AM, 05/11

Small Heath

Small Heath

Small Heath station
Golden Hillock Road
Small Heath
West Midlands
B10 0DP

Small Heath station
Golden Hillock Road
Small Heath
West Midlands
B10 0DP

View on Google maps

Ticket office opening hours

Monday - Friday - 07:00 to 10:00
Weekend - closed

Facilities at a glance

  • Toilets
  • Wifi
  • Parking
  • ATM
  • Ticket office
  • Ticket machine
  • Step free access 1
  • Refreshment facilities
  • 1 Part of the station only

Live train times

See live arrival and departures from Small Heath train station. Here you’ll find platform numbers, live train times and route information for all services to and from Small Heath.

Station facilities

  • General service information

    • Staffing Level
      Part time
    • Closed Circuit Television
    • Information Available From Staff
      Yes - from help point
      Yes - from ticket office
    • Information Services Open
      Monday - Friday - 07:00 to 10:00
      Weekend - closed
    • CIS
      Departure Screens
      Announcements
    • Customer Help Points

      On both platforms

  • Ticket buying and collection

    • Ticket Office
      Monday - Friday - 07:00 to 10:00
      Weekend - closed

      A Permit to Travel machine is available for use when the Ticket Office is closed.

    • Prepurchase Collection
      Ticket Office: Yes
      Ticket Machine: Yes
    • Ticket Machine
    • Oystercard Issued
    • Use Oystercard
    • Always Show Oyster Card Fields
    • Smartcard Issued
    • Smartcard Validator
  • All station facilities

    • First Class Lounge
    • Seated Area
    • Waiting Room
    • Trolleys
    • Station Buffet
    • Toilets
      N/A
    • Baby Change
    • Showers
    • Telephones
      Usage Type: Cards And Coins
    • Wi Fi
    • Web Kiosk
    • Post Box
    • Tourist Information
    • Atm Machine
    • Bureau De Change
    • Shops
  • Accessibility and mobility access

    • Helpline
      0800 0248998

      https://www.nationalrail.co.uk/
      Monday - Sunday - 08:00 to 22:00
    • Staff Help Available

      This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
      All of our trains have ramps on board that our conductors are trained to use.

      We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).Please contact West Midlands Railway Passenger Assist team on 0800 0248998

      Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)


      Monday - Friday - 07:00 to 10:00
    • Induction Loop
    • Accessible Ticket Machines
    • Height Adjusted Ticket Office Counter
    • Ramp For Train Access
    • Accessible Taxis

      Accessible taxis are not available

    • Accessible Public Telephones

      Public telephones are not accessible

    • Nearest Stations With More Facilities
    • National Key Toilets
      N/A
    • Step Free Access

      Level access to Booking Hall only, then 31 steps down to island platform.Coverage: no Part Of Station

    • Impaired Mobility Set Down

      Small forecourt area

    • Wheelchairs Available
  • Car park information and other interchange information

    • Cycle Storage
      Spaces: 4
      Sheltered: No
      Cctv: No
      Type: Stands
    • Rail Replacement Services

      In the event of engineering the bus/coach will collect from: Outside station entrance

    • Taxi Rank

      Small Heath (SMA) Station Heartlands 0121 773 2999 AK 0121 773 6666 Silverline 0121 772 1543

    • Onward Travel

      Information to plan your onward journey is available in a printable format here

  • Passenger services

    • Customer Service

      Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

      Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

    • Left Luggage

    • Lost Property