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Small Heath

Small Heath

Small Heath station
Golden Hillock Road
Small Heath
West Midlands
B10 0DP

Small Heath station
Golden Hillock Road
Small Heath
West Midlands
B10 0DP

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Ticket office opening hours

Monday - Friday - 07:00 to 10:00
Weekend - closed

Facilities at a glance

  • Toilets
  • Wifi
  • Parking
  • ATM
  • Ticket office
  • Ticket machine
  • Step free access
  • Refreshment facilities

Live train times

See live arrival and departures from Small Heath train station. Here you’ll find platform numbers, live train times and route information for all services to and from Small Heath.

Station facilities

  • General service information

    • Staffing Level
      Part time
    • Closed Circuit Television
    • Information Available From Staff
      Yes - from help point
      Yes - from ticket office
    • Information Services Open
      Monday - Friday - 07:00 to 10:00
      Weekend - closed
    • CIS
      Departure Screens
      Announcements
    • Customer Help Points

      On both platforms

  • Ticket buying and collection

    • Ticket Office
      Monday - Friday - 07:00 to 10:00
      Weekend - closed

      A Permit to Travel machine is available for use when the Ticket Office is closed.

    • Prepurchase Collection
      Ticket Office: Yes
      Ticket Machine: Yes
    • Ticket Machine
    • Oystercard Issued
    • Use Oystercard
    • Always Show Oyster Card Fields
    • Smartcard Issued
    • Smartcard Validator

  • All station facilities

    • First Class Lounge
    • Seated Area
    • Waiting Room
    • Trolleys
    • Station Buffet
    • Toilets
      N/A
    • Baby Change
    • Showers
    • Telephones
      Usage Type: Cards And Coins
    • Wi Fi
      Find WiFi Hotspots around Small Heath station
    • Web Kiosk
    • Post Box
    • Tourist Information
    • Atm Machine
    • Bureau De Change
    • Shops

  • Accessibility and mobility access

    • Helpline
      0800 0248998

      https://www.nationalrail.co.uk/
      Monday - Sunday - 08:00 to 22:00
    • Staff Help Available

      This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
      All of our trains have ramps on board that our conductors are trained to use.

      We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).Please contact West Midlands Railway Passenger Assist team on 0800 0248998

      Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)


      Monday - Friday - 07:00 to 10:00
    • Induction Loop
    • Accessible Ticket Machines
    • Height Adjusted Ticket Office Counter
    • Ramp For Train Access
    • Accessible Taxis

      Accessible taxis are not available

    • Accessible Public Telephones

      Public telephones are not accessible

    • Nearest Stations With More Facilities
    • National Key Toilets
      N/A
    • Step Free Access

      Level access to Booking Hall only, then 31 steps down to island platform.Coverage: no Part Of Station

    • Impaired Mobility Set Down

      Small forecourt area

    • Wheelchairs Available

  • Car park information and other interchange information

    • Cycle Storage
      Spaces: 4
      Sheltered: No
      Cctv: No
      Type: Stands
    • Rail Replacement Services

      In the event of engineering the bus/coach will collect from: Outside station entrance

    • Taxi Rank

      Small Heath (SMA) Station Heartlands 0121 773 2999 AK 0121 773 6666 Silverline 0121 772 1543

    • Onward Travel

      Information to plan your onward journey is available in a printable format here

  • Passenger services

    • Customer Service

      Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

      Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

    • Left Luggage

    • Lost Property