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Below are a selection of videos that attempt to explain why certain things happen on our railway and what we do to avoid them 

Why can't my train wait for me if I'm a minute late?

Why does it take so long to fix my Chiltern train? We explain how our train servicing works.

Why do I walk past empty platforms at Marylebone to get to my train? We explain how our train dispatching works.

How does Chiltern's Wi Fi work?

Why does signal failure cause disruption on the Chiltern network?

Why are you building a new route to Oxford?

Why do I have to queue to buy tickets ?

Why can't you run Chiltern trains later into the night?

Why can't you run non stop trains to London Marylebone?