FAQ ticketing | Chiltern Railways

FAQ ticketing

  • What should I do if my tickets are lost in the post ?

    If your tickets are lost in the post prior to your date of travel,  from a 1st Class or Special Delivery ticket  please call our customer service team on 03456 005 165 (option 1, option 2)

  • What are the different types of tickets available?

    Advance: These tickets are bought in advance of travel (subject to availability). Advance tickets are Single (one-way) fares offering great value for money on longer distance journeys.

    Off-Peak: These cheaper tickets are valid on services that arrive into London Marylebone after 10:00. They are also not valid on trains out of London between 0630am and 0900am for stations Bicester and south. For Stations Banbury and North Off Peak tickets are still valid during this time.

    Super Off-Peak: These are the cheapest tickets you can buy on the day and are available from all stations between Kidderminster and Bicester North for travel into London Marylebone. Weekdays: They are not valid on trains departing London Marylebone between 06:30 and 09:00 or between 16:00 and 19:00. They also cannot be used on trains arriving into London Marylebone before 11:30. Weekends: There are no restrictions on these tickets at weekends.

    Anytime: There are no restrictions on these tickets. An Anytime ticket is valid for return travel on any train for up to one calendar month. These are the most flexible walk-up fares: there are no time restrictions at all and are suited to people who need complete flexibility.

    The above restrictions apply to Chiltern Railways and other operators have different restrictions and prices.

  • How do I purchase train tickets?

    There are a number of ways to purchase tickets for our trains. You can buy from our booking offices at our stations, from our ticket vending machines at our stations, or from our website.

  • How do I receive/collect my train tickets?

    Tickets that have been purchased in advance will either be posted to you, printed from our ticket vending machines, or you can print them at home. If youc are collecting tickets from a ticket vending machine, you will need to have the card you booked the ticekts with, to collect them. Please note, you will be notified of which collection method is relevant for your ticket upon purchasing.

  • Can I collect my tickets from any station?

    If your tickets have been booked through our website then yes you can collect your tickets from any ticket machine at a Chiltern Railways station. Please note, other ticket providers may have a different policy.

  • If a specific name is on a ‘print at home’ ticket, can another person use the ticket?

    Yes, another person can use the ticket, or one person can buy multiple tickets on behalf of a group, individual passenger names do not have to be on tickets. Please note, this applies to tickets bought through Chiltern Railways, other companies policy for this may differ.

  • What rail ranger/rover tickets are available?

    We offer rail ranger/rover tickets that allow for unlimited travel in a designated area. These are:

    Shakespeare Explorer Rover: Valid from London Marylebone to Leamington Spa, Warwick, Warwick Parkway, and all intermediate stations to Stratford-upon-Avon.

    Bicester Village Day Ranger: Entitles the holder to a day-return to Bicester North station with the shuttle bus to Bicester Village included as well.

    West Midlands Day Ranger: Valid in the Network West Midlands area and surrounding areas.

  • Do you offer part-time season tickets?

    No, but we do offer Carnet tickets which we recommend for passengers wanting a part-time season ticket, see below for information on these.

  • What is a Carnet ticket?

    We offer Carnet tickets which offer passengers 10 open return journeys to London Marylebone for the price of 9 and these are anytime tickets valid for 3 months from the date of purchase.

    All you have to do is fill in the date of travel on the ticket before boarding the train when you make a journey.

    For more detail read the Carnet - terms and conditions page

  • What are the age restrictions on train tickets?

    Children under the age of 5 travel for free, ages 5-15 can travel using a Child’s ticket, 16+ must pay a full adult fare.