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Faq - ticketing

What are the different types of season ticket available?

Weekly, Monthly, Monthly+ (between one month and one year), Annual.

Can I amend my ticket when I've bought it ?

This depends on the terms and conditions of the ticket you have purchased.

If your ticket is a First or Standard Advance you can change it online via My Account if it is before the day of travel. Please note this will incur a £10 charge per ticket.

If your ticket is an Anytime, Off-Peak or Super Off-Peak fare and you wish to change we advise you to cancel and obtain a refund and re-book.

Can I buy a season ticket online?

Yes, click here to go to our online season ticket shop.

Can I collect my tickets from any station?

If your tickets have been booked through our website then yes you can collect your tickets from any ticket machine at a Chiltern Railways station. Please note, other ticket providers may have a different policy.

Can I purchase a Network West Midlands travelcard from Chiltern Railways stations?

Yes, these can be purchased at Chiltern Railways stations within the Network West Midlands travel zones.

Can I transfer my tickets to another train company ?

If you have bought train tickets for any route these can be used with other train companies. If you have bought tickets that are for a specific train company such as Chiltern Railways it is not possible to transfer train tickets. You will need to cancel your original tickets and rebook for a different journey.

Can I use my ticket on a different train/ day / operator ?

Tickets are only valid on the dates permitted as printed on your ticket.

Tickets that have been purchased with an “any available route” option can be used with any train company that operates between the stations you wish to travel.

Any time tickets are the most flexible and can be used on any train on the chosen day of departure for the journey you have booked. An anytime ticket allows you to return on any train within the dates displayed on your ticket.

Advance tickets are the best value tickets available but can only be used for your chosen train on the specific date and time. They are non-refundable and if you miss your train, you will need to buy a new ticket to travel.

If you have purchased an Anytime, Off Peak or Super Off Peak ticket then you will need to travel within the times as per the terms and conditions. Please see question “What is the difference between Anytime, Off Peak and Super Off Peak” for further information.

Can I use my ticket with a different train company ?

Tickets that have been purchased with an “any available route” option can be used with any train company that operates between the stations you wish to travel.

Do Chiltern work with other businesses to offer discounts on days out at attractions?

Yes, see our special offers section for a list of great deals you can get when you travel with us 2for1 attractions.

Do you offer part-time season tickets?

No, but we do offer Carnet tickets which we recommend for passengers wanting a part-time season ticket, see below for information on these.

How can I use my Oyster Card on Chiltern Railways trains?

Oyster Cards can be used in 2 ways:

  1. A Travelcard season ticket can be purchased that is valid for one or more of the London fare zones. You can use your Oyster Travelcard on our services between Amersham and London Marylebone and between West Ruislip and London Marylebone inclusive (and all intermediate stations) provided it is valid for the zones you wish to travel in/between.
     
  2. Oyster Cards can also be used on a pay-as-you-go basis. On Chiltern Railways pay-as-you-go can be used between Amersham and London Marylebone and between West Ruislip and London Marylebone inclusive (and all intermediate stations).

Oyster Pay As You Go can NOT be used to pay for any other journeys on Chiltern Railways.

How do I contact another train operating company ?

A list of all train operating companies and their contact details is available from National Rail Enquiries.  http://www.nationalrail.co.uk/tocs_maps/tocs/TrainOperators.aspx  

How do I purchase train tickets?

There are a number of ways to purchase tickets for our trains.

You can buy from :

  • our website buy.chilternrailways.co.uk  or
     
  • from booking offices at our stations or
     
  • from our ticket vending machines at our stations.
How do I receive/collect my train tickets?

Tickets that have been purchased in advance will either be posted to you, printed from our ticket vending machines, or you can print them at home. If youc are collecting tickets from a ticket vending machine, you will need to have the card you booked the ticekts with, to collect them. Please note, you will be notified of which collection method is relevant for your ticket upon purchasing.

If a specific name is on a ‘print at home’ ticket, can another person use the ticket?

Yes, another person can use the ticket, or one person can buy multiple tickets on behalf of a group, individual passenger names do not have to be on tickets. Please note, this applies to tickets bought through Chiltern Railways, other companies policy for this may differ.

What are the age restrictions on train tickets?

Children under the age of 5 travel for free, ages 5-15 can travel using a Child’s ticket, 16+ must pay a full adult fare.

What are the different types of London Travelcard available?

London Travelcards provide unlimited travel on London Underground, Docklands Light Railway (DLR), Croydon Tramlink, National Rail services, within the period of validity of the ticket and within the zones for which the travelcard covers, and on all London Buses.

Anytime Day Travelcard: This gives you a same day return to London Marylebone, which includes the benefits of travel on London's transport network.

Off Peak Day Travelcard: Valid on trains scheduled to arrive into London Marylebone after 10:00 (Mondays to Fridays).  There are no time restrictions at weekends. For journeys wholly within the London Fare Zones area, Off Peak Day Travelcards can be used from 09:30 on Mondays to Fridays and at any time on Saturdays and Sundays. A GroupSave Travelcard allows groups of 3 or 4 to travel for the price of 2!

Travelcard Season Tickets: Travelcard season tickets can be purchased for 7 days, or for any length of time between 1 month to 1 year. For more information, see also Season Tickets.

Weekend Travelcard: The Weekend Travelcard gives you 2 consecutive days' return travel to London Marylebone and unlimited travel on London's transport network within the London Fare Zones. Our Weekend Travelcard is only available from Aylesbury, Stoke Mandeville, Wendover or Great Missenden to London. The ticket is valid on Saturdays, Sundays and Public Holidays.

Family Off Peak Travelcard: Like the Off Peak Day Travelcard, it also offers big savings for groups of up to 2 adults and 4 children (and you do not have to be related!).

What are the different types of tickets available?

Advance: These tickets are bought in advance of travel (subject to availability). Advance tickets are Single (one-way) fares offering great value for money on longer distance journeys.

Off-Peak: These cheaper tickets are valid on services that arrive into London Marylebone after 10:00. They are also not valid on trains out of London between 0630am and 0900am for stations Bicester and south. For Stations Banbury and North Off Peak tickets are still valid during this time.

Super Off-Peak: These are the cheapest tickets you can buy on the day and are available from all stations between Kidderminster and Bicester North for travel into London Marylebone. Weekdays: They are not valid on trains departing London Marylebone between 06:30 and 09:00 or between 16:00 and 19:00. They also cannot be used on trains arriving into London Marylebone before 11:30. Weekends: There are no restrictions on these tickets at weekends.

Anytime: There are no restrictions on these tickets. An Anytime ticket is valid for return travel on any train for up to one calendar month. These are the most flexible walk-up fares: there are no time restrictions at all and are suited to people who need complete flexibility.

The above restrictions apply to Chiltern Railways and other operators have different restrictions and prices.

What group travel discounts do Chiltern Railways offer?

We offer competitive group discount rates when tickets are purchased from booking offices at our stations.

2 Pay 4 Travel: This is our small group discount where up to 4 people can travel to London for the price of 2 adults. On top of this offer, an additional 4 more children can travel for just £1 each. This offer applies to off-peak tickets only.

34% off all groups of 3 to 9 adults with GroupSave for all other journeys.

Groups of 10 or more: A number of different discounts apply to groups of 10 or more people travelling together on Chiltern Railways services. Our specialist team will advise on the best value ticket for your group and help you make your travel arrangements. These tickets need to be booked at least 7 days in advance. For a quotation and advice, please download the Group Travel PDF (LINK) and complete the details, scan and email to tenormore@chilternrailways.co.uk and we will get back you.

Please note, group travel tickets are only valid on Chiltern Railways services.

What is a Carnet ticket?

We offer Carnet tickets which offer passengers 10 open return journeys to London Marylebone for the price of 9 and these are anytime tickets valid for 3 months from the date of purchase.

All you have to do is fill in the date of travel on the ticket before boarding the train when you make a journey.

For more detail read the Carnet - terms and conditions page

What other discounts do I get if my season ticket is a Gold Card?

Being a Gold Card holder means you are entitled to many discounts such as 1/3 off other fares within the annual Gold Card area. For full details, see NRE’s section on Gold Cards.

What rail ranger/rover tickets are available?

We offer rail ranger/rover tickets that allow for unlimited travel in a designated area. These are:

Shakespeare Explorer Rover: Valid from London Marylebone to Leamington Spa, Warwick, Warwick Parkway, and all intermediate stations to Stratford-upon-Avon.

Bicester Village Day Ranger: Entitles the holder to a day-return to Bicester North station with the shuttle bus to Bicester Village included as well.

West Midlands Day Ranger: Valid in the Network West Midlands area and surrounding areas.

What should I do if my tickets are lost in the post ?

If your tickets are lost in the post prior to your date of travel,  for a 1st Class or Special Delivery ticket, please call our customer service team on 03456 005 165 (option 1, option 2)

Where and when is a Freedom Pass valid?

If you are a Freedom Pass holder then you may travel for free on certain parts of our network after 09:30. Freedom Passes are valid between: London Marylebone and Amersham, and London Marylebone and West Ruislip.

Which stations have self-service ticket machines ?

You don't need to pick up your tickets from the station you selected when making a booking - You can collect from an enabled machine at any one of over 1700 stations in the list below.

Below is the list of available stations :

Why can't I find my previously purchased tickets in the new ticket site ?

If you purchased tickets through our old ticket site they are still there.  You will need to log into https://tickets.chilternrailways.co.uk to retrieve them. Access to the old ticket site will be available until the 29th December 2017.

You will need to create a new account at our new ticket site https://buy.chilternrailways.co.uk/account/register   to make further ticket purchases.

 

Why do I have to put my tickets through barriers at stations?

We operate ticket barriers at some of our stations to ensure that passengers are travelling with the correct and genuine tickets and we are not losing money that could be being invested back into your railway.

Why do you check tickets on board?

Our revenue protection policy is designed to prevent fare evasion by ensuring all passengers have the correct ticket for the journey they are undertaking.

When passengers travel without the correct ticket, it can result in significant financial loss to the rail industry.

This can affect the price of tickets for other rail users and have an impact on reinvestment programmes to upgrade facilities. For more information, see our revenue protection and prosecution policy