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Faq - car parking

Can I get a VAT receipt for RingGo?

Yes, click here.

Can I park my car at a station for more than one day?

Yes, car parking tickets are available for various lengths of time. If unsure, consult the booking office of the station you are wishing to park at.

How do I claim a RingGo refund?

RingGo refunds are processed through a written request to our Customer Relations team. You can find their contact details here.

How do I pay for car parking at your stations?

There are four different ways in which you can pay for your parking:

  1. Cashless parking via your mobile phone (RingGo), available at selected stations. Please also note that some of our car parks are RingGo only. A SmartphoneRingGo App is also available
     
  2. Self service ticket machines at our stations (the ones that sell train tickets). Daily, weekly and overnight parking tickets.
     
  3. Station ticket offices (daily, weekly, monthly, and longer tickets)

* Except at Beaconsfield, Oxford Parkway & Warwick Parkway.

Different arrangements are in place at Oxford Parkway station.  Further information is available here.

How much does it cost to park at your stations?

Please see our car park prices here

Is a ticket required for RingGo?

No, the parking attendant simply looks up your number plate on his handheld device which will let them know if the parking fee has been paid.

Must I display a car parking ticket in my car?

If you buy your tickets at a self service ticket machine or through RingGo there is no need to display your ticket.  If you buy your ticket at a ticket office you will still need to display your ticket in your vehicle.

What are the peak/off peak car parking restrictions at your stations?

 

  • High Wycombe, Beaconsfield, Gerrards Cross and West Ruislip off peak rates apply after 16:00 Mondays to Fridays and all day Saturdays, Sundays and Public Holidays.
  • Wendover, Stoke Mandeville and Great Missenden off peak rates apply after 09:00 Mondays to Fridays and all day Saturdays, Sundays and Public Holidays.
     
  • Solihull off peak rates apply after 09:15 Mondays to Fridays and all day Saturday, Sundays and Public Holidays.

    Off peak rates apply at all other stations after 10:00 Mondays to Saturdays and all day Sundays and Public Holidays.
What happens if I do not have enough time to purchase a car parking ticket when I arrive at a station?

We advise you use RingGo in this situation as you can pay for your parking over the phone on the train. Payment should be made as soon as possible and always within 30 minutes of leaving your vehicle unattended.

What is RingGo?

RingGo is a cashless parking solution that saves you time and effort when parking your car. Instead of using a parking meter, you simply pay for parking with your mobile phone.  You can register on-line for the service (LINK) or during your first call to RingGo:

Call 01753 202 0000 to use the service. If you are a new caller, it will ask for:

• Your vehicle’s registration, make and colour
• The location where you are parked (location code)
• How long you want to park for
• Your debit or credit card details

Once you have registered with RingGo, it remembers you on subsequent visits and simply asks you to confirm:

• The vehicle that you want to park
• Its location (location code)
• How long you want to park for
• Your card security code

RingGo costs 20p on top of the standard car park fee for the time and day you are parking and an extra 20p on top of this if you require text confirmation.

What is the RingGo code for my station?

You can view the RingGo codes for our stations here.

What is your car sharing policy?

We offer free parking when three or more people share a car and arrive at our stations Mondays - Fridays between 06:00 and 09:00. Just ask the attendant (if available) or staff at the station ticket office for your 3 For Free Car Share voucher when driving into the car park.

Which stations is RingGo available at?

Aylesbury, Aylesbury Vale Parkway, Banbury, Beaconsfield, Bicester North, Bicester Village, Denham, Dorridge, Gerrards Cross, Great Missenden, Haddenham and Thame Parkway, High Wycombe, Leamington Spa, Princes Risborough, Seer Green and Jordans, Solihull, Stoke Mandeville, Warwick, Warwick Parkway, Wendover, West Ruislip.