Chiltern Railways’ customers are advised that a reduced service will be in operation on Friday 14 November due to heavy rainfall expected throughout the day.
Weather warnings have been issued and a limited service will be in operation on Friday until Saturday (15 November). Trains which are running are expected to be busier than usual.
On Friday 14 November, one Chiltern Railways service per hour will operate in each direction between:
- Birmingham Moor Street and London Marylebone
- London Marylebone and Oxford
- London Marylebone and Aylesbury via High Wycombe
- London Marylebone and Aylesbury via Amersham
There will be no Chiltern Railways service north of Birmingham Moor Street or on the line to Stratford-upon-Avon.
Chiltern customers with tickets on Friday can use their ticket on Saturday (15 November), Sunday (16 November), or Monday (17 November), instead.
Timetable information for Friday 14 November 2025:
Friday 14 November
Timetables for the day - available to download as pdf files.
- The planned timetable for services on the London Marylebone - High Wycombe - Oxford - Banbury - Stratford upon Avon - Birmingham routes is available as a pdf file here.
- The planned timetable for services to / from Aylesbury ("Met Line services") is available as a pdf file here.
Key information:
- Due to the late notice of these changes, online journey planners will not show the revised train times until 0600 on Friday morning. For information regarding the planned timetable we expect to run, please refer to the timetables linked to above.
- To see live train times on the day please download the Chiltern Railways App for Android or Apple devices.
- Any requests for eligible Delay Repay or refunds of unused tickets must be made within 28 days of the original planned date of travel.
- The information on this page was updated on 13 November 2025.
For live journey updates, please visit our JourneyCheck page.
For our live service information route map and links to individual station departure boards, please click here.
FAQS
- When is the storm?
- Storm Claudia is expected to have a significant impact on our services on Friday 14 November 2025.
- What does the storm mean for my journey?
- Chiltern Railways will be running a significantly reduced service on Friday 14 November. Customers are asked to travel only if their journey is essential, as all journeys will take longer than usual and many trains are likely to be very busy.
- I have bought a ticket to travel on 14 November, can I use it on a different day instead?
- Yes. For journeys with Chiltern Railways, your unused ticket will be valid to travel at around the same time of day on any subsequent day up to and including Monday 17 November. London Travelcards and other cross-London tickets are valid only on the day specified on the ticket for the part of the journey involving Transport for London services.
- Will my ticket(s) be valid on any other route?
- No. We will not have ticket acceptance in place with other train operators.
- Is there a different timetable on Friday 14 November?
- Yes, a significantly amended timetable will operate. Please scroll up this page to access the timetable pdf files.
- Will stations and ticket offices be open on the days affected by the weather?
- Yes. We expect our stations to be open as normal.
- Will I be able to buy an Advance ticket to travel on the affected days?
- No. Advance purchase tickets. No further Advance Singles are available to purchase for travel on 14 November. Please check our dedicated page for Advance ticket availability information.
- I have bought an Advance ticket to travel on the affected days, will I be able to get a refund?
- Advance tickets can be refunded fee-free (from the original retailer) if the train that the ticket is booked for is cancelled, delayed or rescheduled. Customers with 2 x Advance tickets (an outbound and a return), to be used as a return journey, can get a fee-free refund or change of journey for any unused legs/tickets, if one (either) of the legs is scheduled for an affected day. The ticket(s) need to have been purchased directly with Chiltern Railways. Customers who have purchased their tickets from other train companies or from third party retailers should refer to the original point of sale for guidance. All other normal terms & conditions for these tickets apply.
- I have assistance booked on Friday 14 November, what should I do?
- We will continue to provide assistance for trains that are running, including booked assistance for trains that are confirmed in the timetable. If you have booked assistance, our advice is to please contact our customer relations team on 03456 005 165 (selecting option 3 then option 3 again). We will attempt to proactively contact customers who have already booked assistance on a day impacted by industrial action and whose first or only travel leg is on our services. You may receive contact from another train operator if your first or only travel leg is with them.
- Am I able to get a refund on a ticket purchased to travel on any of the days affected by Storm Claudia?
- Customers whose train is delayed, cancelled or amended due to the amended timetable and have already purchased tickets can claim a full fee free refund on their outward and return ticket from the original ticket retailer or can amend their ticket without charge in line with the National Rail Conditions of Travel Condition 30 if they decided not to travel. This includes those with separate tickets purchased as part of a return journey that is not affected by the storm, but where the outward journey is not possible. Those who do travel and are delayed may be entitled to delay repay compensation if they are delayed by 15 mins or more against the published timetable in operation on the day. See below faq for further detailed guidance for flexi-season ticket holders who had not activated their ticket(s).
- Should I still buy a Seven Day (weekly) Season ticket?
- Customers should carefully consider whether it is cost effective buying a weekly season ticket for the period immediately after the storm as, depending on your journeys / travel patterns, it could be better for you to buy tickets to buy on individual days if indeed it is even possible to complete your journey.
- I have a season ticket valid for one month or more. What are my options?
- If you are a Season Ticket holder (monthly or longer), and you cannot travel due to the storm, you can claim 100% compensation through Delay Repay for the day on which you intended to travel.
- What if I have a Flexi Season ticket to use on the storm day (Friday 14 November)?
- If you are unable to use the tickets on your Flexi Season due to the impact of Storm Claudia, you must wait until the Flexi Season has expired. If at this point, there are tickets still unused, you can contact us via the Contact Us form to refund any remaining tickets. If you have activated your ticket and then realised you can not travel, you can contact us from the Contact Us form and we will validate that the ticket was not used by checking tap data and refund that days travel. If you do not use the ticket on the storm day, but then use them on a future date before the expiry of the ticket, there is no loss to you and therefore no refund is due if all tickets are used prior to expiry.
- Will you put alternative transport solutions in place?
- No rail replacement bus services will run.
- If I do decide to travel on the day of the storm, will I receive compensation?
- You will be eligible for compensation if you were delayed for 15 minutes or more against the final Published Timetable of the Day. You can apply for compensation on our delay repay page. Season ticket holders should see the above FAQ. Holders of Single and Return tickets should seek a refund from the original point of sale. Any application for Delay Repay or a refund of unused ticket(s) must be received within 28 days of the original date of travel.
- What happens if a ‘Do Not Travel’ message is issued?
- Customers who have already purchased tickets can claim a full fee free refund from the original ticket retailer or can amend their ticket; Season ticket holders can apply for compensation through the Delay Repay scheme if you were unable to use your season ticket due to strike action.