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Chiltern Railways is required by the terms of its contract with the Department for Transport (DFT) to ensure that it protects revenue from ticket sales. The requirement is designed to ensure that fare paying passengers and taxpayers in general do not have to subsidise the cost of travel for those who do not pay their fare. Failure to produce a valid ticket upon request may result in you being liable to pay a penalty fare of £100 plus the price…,…
Chiltern passengers Chiltern Railways are relaxing ticket rules to help Thomas Cook customers affected by the company’s collapse. Customers who were booked on a specific service as part of a Thomas Cook package, or separately to get them to their holiday, will be able to catch the first available Chiltern service. Customers will need to demonstrate that they had a holiday booked with Thomas Cook, for example by showing a booking confirmation,…
This half-term why not wing it to London with the kids? Because when you, buy a London Family Travelcard, kids travel for just £1 each, . For example, if you go from Birmingham Moor Street to London Marylebone on a London Family Travelcard, you pay £39 for an adult fare and a child under 16 years travels for just £1 – that’s a total of just £40. Plus, up to four children can travel for £1 each with one fare paying adult (children under 5 years…
Product Info, How can I buy a Flexi Season ticket?, If you have a Smartcard, you can buy your Flexi Season ticket online and add it to your Smartcard using the Chiltern Railways app. More information about how to do this will be available soon. Make sure you do this before you travel. If you don’t have a Smartcard then please allow plenty of time to get one before you travel - they can take up to 5 days to arrive by post., How do you use a Flexi…
A ninja enabled gate Even more Chiltern Railways customers are set to travel ‘ticket free’ as part of a market-leading trial of ‘post-pay’ technology which is this week being extended following a successful initial pilot. Chiltern Railways and their technology partner, SilverRail, have confirmed the trial of post-pay technology will be extended to two additional Chiltern stations and be extended until August of this year. Passengers taking part…,…
There will be some improvement work between 7 to the 22 July in the Oxford area Chiltern Railways is warning that services from Oxford Parkway will be busier than normal between 07th July and 22nd July 2018 because of track improvement work around Oxford. The Network Rail improvement work will modernise the existing 1960s signalling and track layout to make train services in the Oxford area more reliable. Oxford Parkway will be a popular…
The Rail Reputation Index has revealed that Chiltern Railways is the UK rail brand with the strongest reputation in London and the South East of England. The train company were also ranked number 1 for positive social media sentiment. Chiltern has topped the social media table in the index for the past two years, with regular positive comments around Wi-Fi, entertainment, customer care and staff. For a third year in a row, the company also …
Charity's artwork featured on Chiltern Railways' new timetable Chiltern Railways have teamed up with Stratford-upon-Avon based charity Escape Arts to help create the artwork for their latest timetables. The full timetable’s front cover includes the artists’ favourite things about Stratford and celebrates the extra services that Chiltern have added between London Marylebone and Stratford-upon-Avon, more than doubling the number of direct trains…
At Chiltern Railways, we are committed to improving all aspects of our service provision for every customer, from using our online services through to making your journey on the day. To ensure that social media is accessible to everyone, we pledge the following:, We will publish Chiltern Railways service disruptions as soon as Control issue the information, ensuring the appropriate Alt Text wording is included on X (formally Twitter) and Facebook…
Marylebone Station Chiltern Railways customers are encouraged to check train times ahead of the launch of the new timetable which comes into effect this Sunday 20 May 2018. The updated timetable covers services on its route between London Marylebone and Birmingham Moor Street, Oxford and Aylesbury stations and is designed to optimise capacity across the network. The timetable is available on the Chiltern Railways website and in industry systems…,…
Chiltern Railways is offering free Standard off-peak travel for Flybe customers on all its services, following news that the airline has gone into administration. The train company, which runs services from London Marylebone to Birmingham, Aylesbury, Kidderminster and Oxford, has also extended this to Flybe employees. Flybe customers simply have to show their booking confirmation or e-ticket on any Chiltern Railways service. Meanwhile Flybe…
Chiltern Railways Earth Day 2020 At Chiltern Railways, we know that we have to look ahead if we’re to safeguard the requirements of generations to come. We’ve worked hard over the last 18 months to take our sustainability agenda to the next level, applying creative solutions to real problems in order to make a real difference. In February last year, after research revealed that just one in 400 takeaway coffee cups in the UK were being recycled,…
Children under 16 years travel for £1 when travelling with one fare paying adult on a London Family Travelcard. Example: Family Travelcard from Birmingham Moor St. to London Marylebone, an adult pays £39 and child’s journey costs £1 – total to pay £40. Up to four children can travel for £1 each with one fare paying adult with a London Family Travelcard., London Family Travelcard terms and conditions, Valid for one day return journey to London. …
Travelling with Children on our services, We want to ensure that travelling with little ones is as convenient as possible on Chiltern services., Avoid busy periods, If you don’t need to arrive at your destination by a particular time, you might find it less stressful to travel during less busy periods. If you’re travelling Monday to Friday. Try to avoid peak times as much as possible., Travelling with a pram or pushchair, We welcome travelling…
Chiltern Railways brings brand new type of climate friendly and pollution cutting train into service
Representatives of Chiltern Railways, Porterbrook, Rolls-Royce and the Department for Transport launch the HybridFLEX train into passenger service Chiltern Railways has launched HybridFLEX – Britain’s first 100mph capable battery-diesel hybrid train into passenger service this week (w/c 7 February) A 20-year-old diesel train has been fitted with a powerful battery meaning it uses 25 per cent less fuel, significantly cuts emissions and air…
A place for shoppers and food lovers., The charming streets of St Christopher´s Place are perfectly tucked away for you to escape the crowds. An experience brought together with a personal touch Travel there with Chiltern Railways on one of our great value, Advance Fares, from just, £5.40 one-way between Oxford and London Marylebone, , or from, £6.40 one-way between Birmingham or Stratford-upon-Avon and London Marylebone, . Alternatively,, take…
Stardom awaits you at Madame Tussauds!, Star in immersive experiences like Alien: Escape, Marvel Superheroes 4D and Star Wars and get up close and personal with more than 250 lifelike wax figures of your favourite celebrities!, Madame Tussauds, qualifies for discounted entry. Travel by rail and get, 33% off, your entry ticket, ., It is , extremely popular, . To guarantee your entry we strongly recommend that you, pre-book a time slot for your day…
Over 1000 shops and stalls selling fashion, music, art and food., The Camden markets are a number of adjoining large retail markets, often collectively referred to as "Camden Market" or "Camden Lock", located in the historic former Pickfords stables, in Camden Town, London. Travel there with Chiltern Railways on one of our great value, Advance Fares, from just, £5.40 one-way between Oxford and London Marylebone, , or from, £6.40 one-way between…
Marylebone station is closed Sunday June 10 for the entire day and no Chiltern Railways trains will depart from/arrive into London Marylebone. This is due to necessary planned engineering work. Some Chiltern Railways trains will divert via London Paddington station. However, customers may need to change enroute to reach their destination. An amended timetable will operate, please download the correct timetable here. Please check your journey…,…
We're supporting Mind Chiltern Railways is proud to announce that mental health charity, Mind has been chosen as 2018’s charity of the year. Each year, the train operator and its staff work with a different charity to raise funds and awareness, partnering to support them with events and social media campaigns. In 2017, Chiltern worked with both Bowel Cancer UK and Brake, the road safety charity, where they helped raise over £24,000. Dave Penney…