Search Results for - Marylebone to snow hill
New railcard launched for Veterans Veterans travelling with Chiltern Railways can now benefit from discounted train fares thanks to the new Veterans Railcard. The card, which can be purchased now, provides up to a third off all peak and off-peak fares as well as discounted travel for a named person and up to four dependants when travelling with the Railcard owner. It is currently retailing at £21 for one year, although a three-year card option…
20 Jun 2017 16:06, The toilet facilities at Dorridge train station have been officially unveiled after Chiltern Railways carried out a refurbishment project. The older facilities at Dorridge station have been replaced with new, modern and environmentally friendly systems including new toilet cubicles, new hand basins with sensor taps, and LED lighting. After consultation with the Friends of Dorridge Station (FODS), the floor in the female toilets…
Chiltern Railways invites customers to join, new Accessibility Group., The group gives local people who have lived experience of disability the chance to create a more accessible rail network and have a say in how policy is shaped. The new Accessibility Group will meet four times a year and will be made up of people with both visible and non-visible disabilities. The scope of the panel is to consult on matters including: Operational and policy…
Chiltern Railways launch new Accessibility Panel Chiltern Railways are inviting customers with lived experience of disability to join their new Accessibility Panel, helping to create a more accessible rail network and shape future policy. The new Accessibility Panel will have a maximum of eight members who will meet four times a year and will be made up of people with both visible and non-visible disabilities. Members will help shape policies…
Industrial action that was planned to take place from Tuesday to Friday this week has been cancelled. Chiltern Railways plan to run a normal service on these days. Updated: 14:30 18-May 2026
Folding push chairs and carry cots are permitted. Wheelchairs and powered wheelchairs are allowed. Wheelchairs must be folded when not in use and located in the section designated for wheelchairs. Mobility scooters can be carried but may be subject to a charge. Musical instruments exceeding dimensions, 30 x 70 x 90 cm may be carried but could be subject to a charge. Large items are subject to the discretion of station staff and if a train is…
Please be advised that, customers will be unable to purchase any Smartcard tickets between 0900 and 1700 on Thursday 25th February, . This is due to an industry-wide update to Smartcards. , Tickets bought on Smartcards before or after that time will not be affected and will work at the gates as expected, , so customers already holding Smartcards with valid products will be able to use their card as normal. We are very sorry for the inconvenience…
3D printed grab handles on a Chiltern Railways train Chiltern Railways has become the first UK train operator to trial 3D printed parts on in-service passenger trains. The launch of this exiting and innovative trial. Chiltern has joined forces with Angel Trains, one of Britain’s leading train leasing companies, 3D printing leader Stratasys and engineering consultancy DB ESG to produce several printed parts including passenger armrests and grab…
In 2020 we launched our utilities group which meets each month to collate and analyse our utilities data and explore ways to reduce our usage. The group has increased the visibility of utilities data across the business, encouraging local teams to measure their usage rates against each other and has also implemented larger projects such as the roll out of energy efficient hand dryers across all stations and offices. In 2019 we installed LED…
Saturday 13th December 2025:, An amended timetable will be in operation, in respect of the following:, Planned engineering works (late night)., (Routine maintenance at Oxford). The railway is closed between Oxford Parkway and Oxford, after 22.55, , affecting all late night services to/from Oxford. During this period, rail replacement buses will operate between Oxford Parkway - Oxford and/or Bicester North - Oxford. , Sunday 14th December 2025:,…
My service has been re-timed or cancelled., Guidance on alternative journey options and refund guidance (if you decide not to travel because of the change to your journey). Anytime Single or Return - Your ticket is valid for travel on the rescheduled service(s) or on any service between your origin and destination station, on the same day. Off-Peak or Super Off-Peak (Single or Return) - Your ticket is valid for travel on the rescheduled…
To commemorate Remembrance Sunday, Chiltern Railways will offer complimentary travel for military personnel in military uniform or carrying military identification across its entire route. They will also provide free travel for Veterans who are carrying identification, wearing military uniform or wearing the Veterans’ badge. The operator will provide this benefit on Sunday 11th November to honour those lost in military service and to allow…,…
When you buy your ticket online, you’ll be asked to select the station at the start of your journey. To collect your ticket at the station, simply touch your card on the yellow gate reader. If there is no gate at your station, you can also collect by touching the Smartcard reader at the ticket vending machine. You may also collect from any PayPoint location or download your tickets using the Chiltern app on an NFC enabled Smartphone. Your ticket…
Tickets are only valid on the dates permitted as printed on your ticket. Tickets that have been purchased with an “any available route” option can be used with any train company that operates between the stations you wish to travel. Any time tickets are the most flexible and can be used on any train on the chosen day of departure for the journey you have booked. An anytime ticket allows you to return on any train within the dates displayed on…
Chiltern Railways named one of the most trusted rail operators A new report from independent watchdog Transport Focus has highlighted Chiltern Railways as one of the most trusted rail operators in the country. Chiltern Railways were the highest scoring franchised operator as well as the best performer among regional or commuter networks, scoring higher than several of the long-distance operators. The scores are based on analysis undertaken with…
Chiltern Railways were recently announced as winners of the 2019 British Quality Foundation (BQF) Award for Excellence in Employee Engagement. The award acknowledges organisations that have demonstrated how they harness the talents and creativity of their staff, helping to make their organisation a better place to work. The other shortlisted companies included Adecco Group, National Express (UK Bus and UK Coach), Safemove and Involvement…
In exceptional circumstances we may, at our discretion, consider claims for other losses beyond the cost of your ticket. If you wish to ask us to consider making a discretionary payment, please go to our Delay Repay page . Alternatively you can write to our Customer Relations team with details of your claim at: Freepost Chiltern Railways Please note that this does not affect your statutory rights under the Consumer Rights Act (CRA)., Please…
During the pandemic train companies worked with the government to introduce temporary changes to refund policies, so that passengers weren't left out of pocket by the unprecedented challenges presented by lockdown. As services continue to be uplifted and restrictions ease, those temporary changes are no longer needed and have now reverted back to their original terms and conditions (this change happened on the 7th September 2020). If you're…,…
Accepting the award Chiltern Railways was named Train Operator of the Year at the 20th Rail Business Awards in London last night. In making the award, the Rail Business Awards judges said this was Chiltern’s year. They noted that in addition to completing and launching the new route to Oxford, Chiltern has achieved some impressive scores in the National Passenger Survey for punctuality, reliability and overall customer service. They also said…
Updated 16th July 2021, With the anticipated removal of the requirement to observe Social Distancing on 19th July, the content of this page is currently under review. For customers travelling in to London on our ‘Via Amersham’ Metropolitan Line services on weekday mornings before 08:00 am, we do recommend that customers board our trains towards the rear where there is usually plenty of space all the way to London. For information on our capacity…