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Accessibility Panel launching March 2021

Chiltern Railways invites customers to join new Accessibility Group.

In March 2021, Chiltern Railways launched a new Accessibility Customer Group. The group gives local people who have lived experience of disability the chance to create a more accessible rail network and have a say in how policy is shaped.

The new Accessibility Group will meet four times a year and will be made up of people with both visible and non-visible disabilities.

The scope of the panel is to consult on matters including:

  • Operational and policy decisions that may impact on the needs of customers
  • Diversity Impact Assessment process
  • The design and refurbishment of trains and stations
  • Initiatives to improve customer experience
  • Staff training
  • Accessible communication channels
  • Accessible website and app features

To apply to join the group, please let us know either by downloading the application pack and returning the expression of interest form below:
 

Or request it via the email address, postal address or phone number below:

Email: [email protected]

Post: Accessibility Group, FREEPOST Chiltern Railways

Telephone: Customer Service – 03456 005 165 (Mon to Fri 08:30 – 17:00)

There is no closing dates for submissions but should there be no vacancies we will let you know and include you on a waiting list for when a vacancy arises.