Search Results for - Delay compensation
Compensation is not normally offered where no seats are available. Chiltern Railways do not provide seat reservations, claims may be considered where a reservation has been made, by the operator of the service on which you travelled.
Where possible, we will arrange a taxi or replacement bus for a missed last connection. If for whatever reason this isn't possible and you incur reasonable costs for your own onward travel, you may be able to claim back reasonable additional expenses to your final destination. We (or the train company on which you were delayed) will consider these claims on a case-by-case basis. Write directly to us or the train company on which you were…
Season Tickets (including Flexi Season Tickets) are available for most short and medium distance journeys on the National Rail network. Season Tickets are not generally available for long distance journeys but may be available where a train company chooses to offer them., National Rail Conditions of Travel, All tickets and travel are subject to the National Rail Conditions of Travel. A copy of the 'National Rail Conditions of Travel' is available…
We are currently experiencing low temperature conditions and possible snowfall and further icy conditions are forecast across our routes. This may impact the service we are able to provide. We are intending to operate our normal timetable, but some trains may be delayed or have a different number of carriages. When the weather is colder it’s harder to couple and uncouple trains and we need to take extra safety precautions.
Contact us, Customer service assistant at the ticket office in Marylebone If you need information regarding refunds, compensation and contact information. Customer form, FAQ's, Customer service assistant helping a customer at Marylebone Have a question for us? Have a look at our FAQ section and find the answers. Frequently asked questions, Bikes, A person cycling by a lake Find out more about bike storage, hiring a bike, cycle routes and…
We care about getting you to your destination safely and on time. Now that warmer weather has arrived, here are a few tips for staying comfortable onboard., Advice for customers:, Please carry water with you - stay hydrated at all times. Help make space for everyone onboard, use the overhead racks to stow bags. Don’t board a train if you feel unwell. If you become ill onboard, it is more difficult for us to provide support and this could also…
Availability, Tickets are sold as single tickets. Tickets must be purchased by 18:00 the day before the date of travel. Tickets can be purchased online or at a station ticket office. Standard Railcard discounts apply for those who can produce a Railcard upon request. , When and where the ticket can be used, Tickets are valid ONLY on the date and train service(s) shown on the ticket(s). Where applicable, you must travel in the Class…
Product Info, What is the Great British Rail Sale?, The train companies, working together in partnership, are offering up to 50% off selected Advance tickets on over 1 million journeys from participating retailers., Which train companies will be taking part in the Great British Rail Sale?, The following train companies will be taking part in the Great British Rail Sale: Chiltern Railways, Southeastern, London North Eastern Railway, Avanti West…
If you are travelling as a consumer, the CRA provides you with certain rights and remedies where we are at fault, including the right to a price reduction (i.e. money back) where a service has not been carried out with reasonable care and skill. The relevant part of the CRA has applied to rail passenger services since 1 October 2016. For more information about making a claim under the CRA, see https://www.gov.uk/consumer-protection-rights . The…
We’d like to thank our customers for their patience whilst work took place to the embankment between Bicester and Haddenham. We now are up to a line speed which enables us to run without a four minute delay to services. Work on the embankment between Bicester and Haddenham The slight movement to the embankment was detected during a routine inspection and was thought to have been caused by recent rainfall following a very hot, dry summer. The…
Season ticket refund, To qualify for a refund, Season Tickets valid for one month or more must have at least seven days’ remaining validity. Please note that Annual season tickets generally have no refund value if there is less than seven weeks of validity remaining. Any refund to which you are entitled will be calculated from the date the Season Ticket refund request is received. The amount of a season ticket refund will be based on the price…
Product Info, How can I buy a Flexi Season ticket?, If you have a Smartcard, you can buy your Flexi Season ticket online and add it to your Smartcard using the Chiltern Railways app. More information about how to do this will be available soon. Make sure you do this before you travel. If you don’t have a Smartcard then please allow plenty of time to get one before you travel - they can take up to 5 days to arrive by post., How do you use a Flexi…
Chiltern Railways are advising customers not to travel on Sunday 9th February after the Met Office issued an Amber weather warning. Storm Ciara is bringing rain and strong winds with gusts of 50 to 60 mph across may parts of the UK. Chiltern Railways is warning customers that in addition to the current extended journey times due to engineering works, trains to/from the West Midlands will arrive up to 50 minutes later and trains to/from Oxford…
Yes - if you have purchased a ticket and your train is cancelled or delayed, and you choose not to travel, you may return the unused ticket to the original retailer from which the ticket was purchased and you will be given a full refund with no administration fee being charged. This applies to all tickets including those that are usually non-refundable. You must write to the original retailer or Train Company (from whom the ticket was purchased…
We are aware of numerous customer complaints surrounding capacity on our services and the short formation of trains recently. We know it’s frustrating when your train arrives and it’s shorter than normal. We will always be honest and transparent with our customers, so we wanted to provide you with an update on progress, set out some of the challenges we’re facing, the solutions we’ve identified to these, and the action we are taking to…, FAQS,…
Chick weather sunglasses telling you to stay cool We care about getting you to your destination safely and on time. Now that warmer weather has arrived, here are a few tips for staying comfortable onboard., Advice for customers:, Please carry water with you - stay hydrated at all times. Help make space for everyone onboard, use the overhead racks to stow bags. Don’t board a train if you feel unwell. If you become ill onboard, it is more…
If you have paid for a First Class ticket and no First Class seats are available (or where a First Class carriage was advertised but not available), then you will be able to claim through the train company on which you were travelling for the difference in fare between your fare and a walk-up standard class fare for the same service. Please note that occasionally a promotional or Advance First Class fare can be cheaper than the walk-up Standard…
At Chiltern Railways, we are committed to improving all aspects of our service provision for every customer, from using our online services through to making your journey on the day. To ensure that social media is accessible to everyone, we pledge the following:, We will publish Chiltern Railways service disruptions as soon as Control issue the information, ensuring the appropriate Alt Text wording is included on X (formally Twitter) and Facebook…
My service has been re-timed or cancelled., Guidance on alternative journey options and refund guidance (if you decide not to travel because of the change to your journey). Anytime Single or Return - Your ticket is valid for travel on the rescheduled service(s) or on any service between your origin and destination station, on the same day. Off-Peak or Super Off-Peak (Single or Return) - Your ticket is valid for travel on the rescheduled…
INTERPRETATION, The following definitions and rules of interpretation apply in this agreement., 1.1 DEFINITIONS:, Business Day: , a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business., Conditions: , these terms and conditions as amended from time to time in accordance with Clause 14.7., Contract: , the contract between the Supplier and the Customer for the supply of Goods and/or…