Search Results for - Delay compensation
Chiltern Railways Privacy Notice, Last update: 23 SEPTEMBER 2024, The Chiltern Railway Company Limited, trading as Chiltern Railways ("We") are committed to protecting and respecting your privacy. This policy (together with our Website Terms of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to…
Passenger Assist, At Chiltern Railways we want to provide a great service for all our customers, including those with special travel needs or those who would appreciate a helping hand., What can our Assisted Travel Team help with?, Our Assisted Travel Team can help you in all kinds of situations, such as: Advice about access at the stations you want to use. Assisting you when you arrive at the station, change trains or reach your destination. If…
Customers are advised not to travel on Monday 18th and Tuesday 19th July due to extreme temperatures. The heat will cause disruption to our infrastructure and will lead to lengthy delays, short notice cancellations and a significantly reduced timetable., Extreme temperatures are forecast across the Chiltern Railways network this weekend and early into next week. On warm days rails in direct sunshine can be as much as 20 degrees centigrade above…
Copies of the Passenger's Charter are available from any of our staffed stations. You can also select the link below to download a copy to your device. To claim for compensation based on the Charter, please pick up a Comments form at any Chiltern Railways station or go to our new Delay Repay form
Season ticket refund, To qualify for a refund, Season Tickets valid for one month or more must have at least seven days’ remaining validity. Please note that Annual season tickets generally have no refund value if there is less than seven weeks of validity remaining. Any refund to which you are entitled will be calculated from the date the Season Ticket refund request is received. The amount of a season ticket refund will be based on the price…
- Yes - if the timetable changed after you have purchased a ticket, and you choose not to travel as a consequence of that change, you may return the unused ticket to the original retailer from which the ticket was purchased and you will be given a full refund with no administration fee being charged. This applies to all tickets including those that are usually non-refundable. - Season ticket holders should be aware that the timetable may change…,…
At Chiltern Railways, we believe in the power of partnership to create positive change in our communities. Our charity support programme encompasses multiple initiatives designed to help charitable organisations make a bigger impact across our network., As a train operating company, we're uniquely positioned to connect communities and facilitate charitable work across our network. We understand that charities play a vital role in addressing…
Two Chiltern Railways trains stationed in rail sidings with sun rising behind. Chiltern Railways, part of the Arriva Group, has been awarded a new contract that includes commitments to continue working towards decarbonising and modernising its fleet and customer experience. The new contract starts on Friday 31 December and runs until the end of 2027, with a guaranteed core term of 3.25 years (the remainder is subject to the discretion of the…
Under the National Rail Conditions of Travel, and our Passenger’s Charter, only in exceptional circumstances will we consider claims beyond the price of your ticket. We are not obliged under our contract to compensate you, but you may have a claim against us under the CRA. Examples of exceptional circumstances that we may consider are:, If you have purchased and are using a valid ticket and are unable to complete your journey due to disruption,…
, Chiltern Railways Websites, Terms of Use, PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SITE, What's in these terms ?, These terms tell you the rules for using our websites https://www.chilternrailways.co.uk/ and https://buy.chilternrailways.co.uk (our sites)., Who we are and how to contact us, https://www.chilternrailways.co.uk/ and buy.chilternrailways.co.uk are sites operated by The Chiltern Railway Company Limited…