Stratford-upon-Avon

Station facilities

• General service information

  • Staffing Level
    Part time
  • Closed Circuit Television
    : Available
  • Information Available From Staff
    Yes - from help point
    Yes - from ticket office
  • Information Services Open
    Monday - Thursday - 07:00 to 18:00
    Friday - 07:00 to 19:00
    Saturday - 07:00 to 18:00
    Sunday - 09:00 to 16:00
  • CIS
    Departure Screens
    Announcements
  • Customer Help Points
    : Available

• Ticket buying and collection

  • Ticket Office
    Monday - Thursday - 07:00 to 18:00
    Friday - 07:00 to 19:00
    Saturday - 07:00 to 18:00
    Sunday - 09:00 to 16:00
    

    A Ticket Vending Machine is located at the front of the station.

  • Prepurchase Collection
    : Available
  • Ticket Machine
    : Available
  • Oystercard Issued
    : Not available
  • Use Oystercard
    : Not available
  • Always Show Oyster Card Fields
    : Not available
  • Smartcard Issued
    : Not available
  • Smartcard Validator
    : Not available
  • Penalty Fares
    LM

• All station facilities

  • Seated Area
    : Available
  • Waiting Room
    : Available
  • Station Buffet
    : Available

    Buffet

  • Toilets
    : Available

    The toilets are located on Platform 2. The toilet facilities are available: Monday - Saturday 07:00-18:30 and Sunday 10:00-16:00. The toilet facilities are not available when the Ticket Office is closed.

  • Baby Change
    : Not available
  • Telephones
    : Available
  • Wi Fi
    : Not available

    Find WiFi Hotspots around Stratford-upon-Avon station

• Accessibility and mobility access

  • Helpline

    0800 0248998
    https://www.nationalrail.co.uk/
    Monday - Sunday - open 24h

  • Staff Help Available

    This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

    Chiltern Railways are currently in the progress of replacing boarding ramps across some of their fleet.  Customers wanting to use a Chiltern service with the use of a boarding ramp here, will need to travel from the nearest alternative accessible station.  The Assisted Travel team can help with making alternative transport arrangements for impacted customers, who can be contacted here: Assisted Train Travel | Chiltern RailwaysMonday - Thursday - 07:00 to 18:00
    Friday - 07:00 to 19:00
    Saturday - 07:00 to 18:00
    Sunday - 09:00 to 16:00

  • Induction Loop
    : Available
  • Accessible Ticket Machines
    : Available

    A Ticket Vending Machine is located at the front of the station.

  • Ramp For Train Access
    : Available
  • Accessible Taxis

  • Accessible Public Telephones

    Public telephones are not accessible

  • National Key Toilets
    : Not available

    N/A

  • Step Free Access

    This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

    The assistance meeting point is at the ticket office during 'staff help available opening times'  When station staff aren't available, the assistance meeting point is on the platform where your train is due to depart.  Our on-board staff will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.Coverage: partial Station

  • Ticket Gates
    : Not available
  • Impaired Mobility Set Down
    : Available

• Car park information and other interchange information

  • Cycle Storage
    Spaces: 20
    Sheltered: No
    Cctv: Yes
    Location:

    north of Platform 1Type: Stands

  • CarPark
    Email: [email protected]
    Phone number: 0330 1235 247
    
    Operator Name: S A B A U K
    Name: Station Car Park
    Spaces: 107
    Charges:
    Off-peak: £3.70
    Daily: £5.20
    Weekly: £19.80
    Monthly: £57.20
    Annual: £457.60
    Saturday: £3.70
    Sunday: £3.70
    Note:

    You"™ll be able to pay for parking in the following ways:

    • The Saba Parking UK app
    • Via the Saba Parking website
    • The Pay on Foot machine(s) located within the car park (where applicable)
    • Late Pay is available at this station car park. Allows you to pay up until midnight on the same day.

    Hourly rate on bank holidays only available via payment machines. App/website not supported.
    Number Accessible Spaces: 7
    Accessible Spaces Note:

    Blue Badge holders can park free of charge but must register for a free parking permit, as described on the Saba Parking Blue Badge Portal. You must register prior to or on the same day as parking on the  Saba Blue Badge Portal. Accessible Car Park Equipment: Yes
    Cctv: No
    https://www.sabaparking.co.uk/car-park/stratford-upon-avon-station-car-park
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h

  • Rail Replacement Services

    Rail replacement vehicles will operate from the bus stops on Station Square.

    Please check your destination before boarding.

    Please click here for walking directions from the station to the rail replacement bus stop.

  • Taxi Rank

    Othello Taxis: 01789 336 226

    007 Stratford's Taxis: 01789 414007

  • Onward Travel

    Information to plan your onward journey is available in a printable format here

  • Car Hire

    Available at the front of the station.

• Passenger services

  • Customer Service

    Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

    Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

    **Stratford-upon-Avon is accredited by the Secure Station Scheme**

  • Left Luggage
    : Not available
    
  • Lost Property
    : Not available