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The Hawthorns

The Hawthorns

The Hawthorns station
Halfords Lane
West Bromwich
West Midlands
B66 2HB

The Hawthorns station
Halfords Lane
West Bromwich
West Midlands
B66 2HB

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Ticket office opening hours

Monday - Thursday - 07:00 to 13:00
Friday - 07:00 to 17:00
Saturday - 09:00 to 16:00
Sunday - closed

Facilities at a glance

  • Toilets
  • Wifi
  • Parking
  • ATM
  • Ticket office
  • Ticket machine
  • Step free access
  • Refreshment facilities

Live train times

See live arrival and departures from The Hawthorns train station. Here you’ll find platform numbers, live train times and route information for all services to and from The Hawthorns.

Station facilities

  • General service information

    • Staffing Level
      Part time
    • Closed Circuit Television
    • Information Available From Staff
      Yes - from help point
      Yes - from ticket office
    • Information Services Open
      Monday - Thursday - 07:00 to 13:00
      Friday - 07:00 to 18:00
      Saturday - 09:00 to 17:00
      Sunday - 00:00 to 00:00
    • CIS
      Departure Screens
      Announcements
    • Customer Help Points

      On both platforms

  • Ticket buying and collection

    • Ticket Office
      Monday - Thursday - 07:00 to 13:00
      Friday - 07:00 to 17:00
      Saturday - 09:00 to 16:00
      Sunday - closed

      A Permit to Travel Machine is available for use when no other ticket buying facilities are available.

    • Prepurchase Collection
      Ticket Office: Yes
      Ticket Machine: Yes
    • Ticket Machine
    • Oystercard Issued
    • Use Oystercard
    • Always Show Oyster Card Fields
    • Smartcard Issued
    • Smartcard Validator
  • All station facilities

    • First Class Lounge
    • Seated Area
    • Waiting Room
    • Trolleys
    • Station Buffet
    • Toilets
      The accessible toilets (non-RADAR) are located in the Booking Hall; the key is available from staff at the Booking Office. The toilet facilities are available: Monday - Thursday 07:00-13:00, Friday 07:00-17:00, Saturday 09:00-16:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
    • Baby Change
    • Showers
    • Telephones
      Usage Type: Cards And Coins
    • Wi Fi
    • Web Kiosk
    • Post Box
    • Tourist Information
    • Atm Machine
    • Bureau De Change
    • Shops
  • Accessibility and mobility access

    • Helpline
      0800 0248998 Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)

      https://www.nationalrail.co.uk/
      Monday - Sunday - 08:00 to 22:00
    • Staff Help Available


      This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
      All of our trains have ramps on board that our conductors are trained to use.

      We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).

        Please contact West Midlands Railway Passenger Assist team on 0800 0248998Monday - Thursday - 07:00 to 13:00
      Friday - 07:00 to 17:00
      Saturday - 09:00 to 16:00

    • Induction Loop
    • Accessible Ticket Machines
    • Height Adjusted Ticket Office Counter
    • Ramp For Train Access
    • Accessible Taxis

      Accessible taxis are not available

    • National Key Toilets
    • Step Free Access

      Level access to Booking Hall from car park and main entrance. Ramp from Booking Hall to footbridge level. Additional step-free entrance from car park leading directly to footbridge, when ticket office is closed. 36 steps down to platform 2 (trains to Snow Hill and Midland Metro platform), also lift available. 36 steps to platform 1 (trains to Kidderminster), also lift available. Level access from platform 2 to Wolverhampton Metro platform - pedestrian level crossing from there to Snow Hill Metro platform. Rear entrance gives level access direct onto footbridge from footpaths on stadium side of station. Steps down from this entrance direct to Snow Hill Metro platform. Automatic opening doors to Booking Hall. Level access throughout car park.Coverage: whole Station

    • Impaired Mobility Set Down
    • Wheelchairs Available
  • Car park information and other interchange information

    • Cycle Storage
      Spaces: 20
      Sheltered: No
      Cctv: Yes
      Annotation:

      Cycle storage lockers are available upon application.Type: Stands,Lockers

    • CarPark

    • Rail Replacement Services

      In the event of engineering the bus/coach will collect from: Picks up/sets down on Halfords Lane, located at the main entrance to the station car park.

    • Taxi Rank

      Cedar 0121 555 7888 Bearwood 0121 420 1111 Redline 0121 429 2122

    • Onward Travel

      Information to plan your onward journey is available in a printable format here

  • Passenger services

    • Customer Service

      Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

      Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

      **The Hawthorns Station is accredited by the Secure Station Scheme**

    • Left Luggage

    • Lost Property