The Hawthorns

The Hawthorns

The Hawthorns station
Halfords Lane
West Bromwich
West Midlands
B66 2HB

The Hawthorns station
Halfords Lane
West Bromwich
West Midlands
B66 2HB

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Ticket office opening hours

Monday - Thursday - 07:00 to 13:00
Friday - 07:00 to 17:00
Saturday - 09:00 to 16:00
Sunday - closed

Facilities at a glance

  • Toilets : Available
  • Wifi : Not available
  • Parking : Available
  • ATM : Not available
  • Ticket office : Available
  • Ticket machine : Available
  • Step free access : Available
  • Refreshment facilities : Not available

Live train times

See live arrival and departures from The Hawthorns train station. Here you’ll find platform numbers, live train times and route information for all services to and from The Hawthorns.

Station facilities

  • General service information

    • Staffing Level
      Part time
    • Closed Circuit Television
      : Available
    • Information Available From Staff
      Yes - from help point
      Yes - from ticket office
    • Information Services Open
      Monday - Thursday - 07:00 to 13:00
      Friday - 07:00 to 18:00
      Saturday - 09:00 to 17:00
      Sunday - 00:00 to 00:00
    • CIS
      Departure Screens
      Announcements
    • Customer Help Points
      : Available

      On both platforms

  • Ticket buying and collection

    • Ticket Office
      Monday - Thursday - 07:00 to 13:00
      Friday - 07:00 to 17:00
      Saturday - 09:00 to 16:00
      Sunday - closed

      A Permit to Travel Machine is available for use when no other ticket buying facilities are available.

    • Prepurchase Collection
      Ticket Office: Yes
      Ticket Machine: Yes
    • Ticket Machine
      : Available
    • Oystercard Issued
      : Not available
    • Use Oystercard
      : Not available
    • Always Show Oyster Card Fields
      : Not available
    • Smartcard Issued
      : Not available
    • Smartcard Validator
      : Not available
  • All station facilities

    • First Class Lounge
      : Not available
    • Seated Area
      : Available
    • Waiting Room
      : Not available
    • Trolleys
      : Not available
    • Station Buffet
      : Not available
    • Toilets
      : Available The accessible toilets (non-RADAR) are located in the Booking Hall; the key is available from staff at the Booking Office. The toilet facilities are available: Monday - Thursday 07:00-13:00, Friday 07:00-17:00, Saturday 09:00-16:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
    • Baby Change
      : Not available
    • Showers
      : Not available
    • Telephones
      : Not available Usage Type: Cards And Coins
    • Wi Fi
    • Web Kiosk
      : Not available
    • Post Box
      : Not available
    • Tourist Information
      : Not available
    • Atm Machine
      : Not available
    • Bureau De Change
      : Not available
    • Shops
      : Not available
  • Accessibility and mobility access

    • Helpline
      0800 0248998

      https://www.nationalrail.co.uk/
      Monday - Sunday - 08:00 to 22:00
    • Staff Help Available
      Monday - Thursday - 07:00 to 13:00
      Friday - 07:00 to 17:00
      Saturday - 09:00 to 16:00
    • Induction Loop
      : Available
    • Accessible Ticket Machines
      : Not available
    • Height Adjusted Ticket Office Counter
      : Not available
    • Ramp For Train Access
      : Available
    • Accessible Taxis

      Accessible taxis are not available

    • National Key Toilets
      : Not available
    • Step Free Access

      Level access to Booking Hall from car park and main entrance. Ramp from Booking Hall to footbridge level. Additional step-free entrance from car park leading directly to footbridge, when ticket office is closed. 36 steps down to platform 2 (trains to Snow Hill and Midland Metro platform), also lift available. 36 steps to platform 1 (trains to Kidderminster), also lift available. Level access from platform 2 to Wolverhampton Metro platform - pedestrian level crossing from there to Snow Hill Metro platform. Rear entrance gives level access direct onto footbridge from footpaths on stadium side of station. Steps down from this entrance direct to Snow Hill Metro platform. Automatic opening doors to Booking Hall. Level access throughout car park.Coverage: whole Station

    • Impaired Mobility Set Down
      : Not available
    • Wheelchairs Available
      : Not available
  • Car park information and other interchange information

    • Cycle Storage
      Spaces: 20
      Sheltered: No
      Cctv: Yes
      Annotation:

      Cycle storage lockers are available upon application.Type: Stands,Lockers

    • CarPark

    • Rail Replacement Services

      In the event of engineering the bus/coach will collect from: Picks up/sets down on Halfords Lane, located at the main entrance to the station car park.

    • Taxi Rank

      Cedar 0121 555 7888 Bearwood 0121 420 1111 Redline 0121 429 2122

    • Onward Travel

      Information to plan your onward journey is available in a printable format here

  • Passenger services

    • Customer Service

      Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

      Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

      **The Hawthorns Station is accredited by the Secure Station Scheme**

    • Left Luggage
      : Not available
    • Lost Property
      : Not available