FAQ on board our trains | Chiltern Railways

FAQ on board our trains

  • Which services have wifi?

    We have complimetary Wi-Fi (subject to availability) on our Mainline services between London Marylebone and Birmingham Moor Street/Snow Hill (Kidderminster at Peak times).

    We do not currently have complimentary Wi-Fi on our services between London Marylebone and Aylesbury/Aylesbury Vale Parkway. We also do not have complimentary Wi-Fi on our local stopping services.

  • How do I report problems with the wifi?

    Our Wi-Fi is proving to be very reliable, however, there are still some faults that Icomera, the company that provides and maintains the system can’t see remotely. Consequently, they rely on our customers and staff reporting problems directly to them. 

    Onboard our trains : please report all Wi-Fi defects onboard our trains as soon as possible directly to Icomera on 020 8208 0375, or they can be emailed at chiltern.support@icomera.com . Many defects can be remotely rectified once reported, so the sooner you let us know, the sooner you can enjoy continue to enjoy the facility.

    At our stations : If you do have any problems at a Chilltern station, WifiSpark have a helpdesk that passengers and staff can report connectivity problems to open 24 hours a day every day. Either call 0344 848 9555 or email support@wifispark.com.

  • Is it possible to reserve a seat?

    We do not offer seat reservations on our trains.

  • Why is it too hot/too cold on my train?

    We are sorry if you have had an issue with the temperature on board our trains, unfortunately the on board train crew do not have control over this. If you do wish to make a complaint about the on board temperature, please contact our Customer Relations team.

  • What is the Business Zone?

    Available on our silver trains (identified by the MS in the timetable), Business Zone provides business passengers with all the convenience needed to make the journey both comfortable and productive.

    You can upgrade to the Business Zone and get large tables for working, the widest seats with more legroom than you’ll find on any train service between Birmingham or Oxford and London. Features of our Business Zone include:

    - On the Birmingham to London peak week day services, a complimentary selection of healthy snacks and drinks (subject to availability)
    - Complimentary unlimited wi-fi (subject to availability and non-streaming services)
    - At-seat power points (subject to availability)
    - Modern carriages
    - Larger windows

    To use the Business Zone you need to pay a peak or off peak supplement.  

    On London to Birmingham services a £25 supplement is required per journey to travel in the Business Zone. Business Zone is not first class, and any standard class ticket is valid with a Business Zone supplement, which can be purchased with your ticket (if booking at a station) or simply upgraded onboard.  On off-peak services, the Business Zone supplement is just £10.

    You will need to pay a peak supplement to use the Business Zone, between London and Birmingham, on silver trains which arrive into London before 1000 and depart London between 1600 and 1900 on a weekday

    Off peak supplements are needed for all other journeys in the Business Zone.

    All London to Oxford services are subject to a £10 supplement for both peak and off peak services.  London to Oxford services do not offer a complimentary range of snacks and drinks.