The best value Chiltern Fares. Guaranteed.
When you book direct with us, using our website or app, you’ll never pay a credit card, debit card or booking fee. So you can be sure you’re always getting the best value.
Any Chiltern ticket. For any journey. At any time.
Because we’re so confident you won’t find our fares cheaper anywhere else, if you do spot the same fare cheaper elsewhere online on the same day of purchase, we’ll refund you the difference.*
Why book with Chiltern Railways?
- We are consistently voted one of the best for overall journey satisfaction among UK operators.
- We never charge booking, credit or debit card fee.
- Our spacious carriages offer plenty of tables, and power points at almost every seat.*
- Chiltern services offer complimentary Wi-Fi on board. So you can keep up-to-date.*
*Subject to availability
* Offer Terms & Conditions
- Your Best Price Promise claim must be submitted to Chiltern Railways on the same day of booking and must be before midnight (UK time). Chiltern Railways is not responsible for any claims which are incomplete, incorrect, or are not received or delayed in transmission beyond Chiltern Railway’s reasonable control.
- To be eligible for a Best Price Promise refund you must supply evidence of the lower online fare in the form of a screen shot showing website used, price, number of passengers, number of tickets, Railcards, date and time, origin and destination. You can do this by emailing your claim to [email protected].
- Comparison fares must be ‘like for like’ and have the same terms and conditions i.e., be for the same exact journey and exact same ticket type and for a point to point journey with Chiltern Railways. Comparison fares must be publicly available and cannot be offered to a specific group or as part of a group discount. Journeys comparing combinations of tickets that have different validities or different time restrictions are not covered by the Chiltern Best Price Promise.
- Chiltern Railways reserves the right to verify evidence of the lower online fare available for purchase.
- Any decision by Chiltern Railways on the validity of the claim shall be final.
- Successful claimants will be refunded within 30 days the difference between the purchase cost of qualifying tickets on chilternrailways.co.uk and the cheaper online fare direct to their online account. No cash alternative is available. The refund will be the sole and exclusive remedy for any claimant who submitted a valid claim under these terms and conditions and showed that Chiltern Railways failed to meet the Best Price Promise.
- Chiltern Railways reserve the right to withdraw or change the Best Price Promise at any time. The Best Price Promise and these terms and conditions are governed by English law.