Refunds are obtained from the point of sale and you are therefore required to contact them for a refund.
If you purchased your tickets at a Chiltern Railways railway station, return them to the ticket office.
If you purchased your tickets from a third party i.e. the Trainline, please follow their refund process.
If you purchased your tickets over the phone return them to the below address.
Chiltern Refunds
PO BOX 6615
Arbroath
DD11 9AQ
Please note: Flexi tickets need to be refunded at a station regardless of where the ticket was purchased.
If you cancel your ticket there will be a £5 charge per ticket refunded.
However, if you choose not to travel as a result of disruption caused by the rail industry, we will be able to apply for your refund up until 28 days after the tickets expiry date.