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04) How do I get my refund?

Refunds are obtained from the point of sale and you are therefore required to contact them for a refund.

If you purchased your tickets at a Chiltern Railways railway station, return them to the ticket office.

If you purchased your tickets from a third party i.e. the Trainline, please follow their refund process.

If you purchased your tickets over the phone return them to the below address.

Chiltern Refunds
PO BOX 6615
Arbroath
DD11 9AQ

If you purchased your tickets from the Chiltern Railways website, the quickest way to get a refund is to log into “My account” check that the ticket you require is valid for a refund and click the refund button next to it.

This will start a process which will refund the value of the ticket back to the card that you purchased the ticket with.

If you require any further assistance then please contact our Ticket Sales team on 03456 005 165 (option 1, option 2)

If you cancel your ticket more than 24 hours in advance of the date of travel or your train is cancelled due to disruption which is Chiltern Railways fault, we do not charge an administration fee to get a refund.

If you cancel your ticket less than 24 hours of the date of travel there is a £5 charge per ticket refunded.
 

Please go to the Contact us page for more information on Coronavirus related refunds.