At Chiltern Railways we want to provide a great service for all our passengers, including those with special travel needs or who just appreciate a helping hand.
Please call 03456 005 165 (selecting option 3 then option 3 again), before 10:00pm the day before travel, and we will make special arrangements for travel from all our staffed stations.
London Marylebone, High Wycombe, Banbury, Leamington Spa and Birmingham Moor Street stations offer assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without pre-booked assistance. Assistance can still be pre-booked for travel from/to these stations.
Ramps are held at all staffed stations, Banbury and High Wycombe stations have wheelchairs for passenger use, and Marylebone benefits from a "buggy" that will transport you from the platforms to the station entrance.
Disabled drivers with Blue Badges can park for free at all of our stations. On your first visit to the station car park you must speak to ticket office staff, who will check your Blue Badge and register your vehicle on the Automatic Number Plate Recognition (ANPR) system. You must clearly display your Blue Badge on your vehicle dashboard every time you park.
If no staff are available at your nearest station then please contact us here.
Our trains all have one designated wheelchair area as well as an interior colour scheme designed to help those with visual difficulties. The majority of our long distance trains also have an accessible toilet. To assist those with hearing problems, all our carriages have electronic visual displays showing the stations at which the train stops.
For fares and services or to book tickets please call us on 03456 005 165 (0700hrs to 2200hrs) or Textphone: 08457 078 051.
If your vision is impaired and you would appreciate a large print (A3 paper sized) version of our timetable booklet please call 03456 005 165 (Mondays to Fridays, 0830 to 1730).
We have a Guide to our Rail Accessibility policies and practices, which sets out our approach to considering and meeting the needs of older and disabled passengers, as required by the Office of Rail and Road. The full document, which describes the arrangements for implementing our policies, is available to download below.