Search Results for - refunds
Season ticket refund, To qualify for a refund, Season Tickets valid for one month or more must have at least seven days’ remaining validity. Please note that Annual season tickets generally have no refund value if there is less than seven weeks of validity remaining. Any refund to which you are entitled will be calculated from the date the Season Ticket refund request is received. The amount of a season ticket refund will be based on the price…
You will receive your refund by the same method that you used to pay for the ticket, unless you agree to a different method of repayment.
Refunds are obtained from the point of sale and you are therefore required to contact them for a refund. If you purchased your tickets at a Chiltern Railways railway station, return them to the ticket office. If you purchased your tickets from a third party i.e. the Trainline, please follow their refund process. If you purchased your tickets over the phone return them to the below address. Chiltern Refunds PO BOX 6615 Arbroath DD11 9AQ If you…,…
We're keeping our passengers connected by offering onboard WiFi wherever we can along our routes. Due to the nature of the 3G and 4G mobile connections, speeds and connectivity will vary depending on where we are and how many people are online. As we've made our media content free for all passengers, it's not a service that is included in our refund policy.
- Yes - if the timetable changed after you have purchased a ticket, and you choose not to travel as a consequence of that change, you may return the unused ticket to the original retailer from which the ticket was purchased and you will be given a full refund with no administration fee being charged. This applies to all tickets including those that are usually non-refundable. - Season ticket holders should be aware that the timetable may change…,…
We hope the links below will help you get the most from your Season Ticket. Don't miss out on the many benefits, especially for holders of Monthly and longer tickets. 1. Tickets and Photocards 2. Special Benefits for Season Ticket holders 3. Renewing your ticket 4. Lost season Tickets 5. Sick or Off work 6. Refunds 7. Changing Home or Work 8. Care of your ticket 9. Getting More Information , 1. Tickets and Photocards, You can use your Season…
During the pandemic train companies worked with the government to introduce temporary changes to refund policies, so that passengers weren't left out of pocket by the unprecedented challenges presented by lockdown. As services continue to be uplifted and restrictions ease, those temporary changes are no longer needed and have now reverted back to their original terms and conditions (this change happened on the 7th September 2020). If you're…,…
Only delays of more than 15 minutes qualify for compensation. Please visit our new Delay Repay page . To receive the discount you must buy a new ticket within four weeks of expiry of the old one and it must be for the same journey and for the same or a shorter period. Unfortunately Season Ticket Renewal discounts don’t apply under this scheme for season tickets to/from stations between Amersham and London. (These tickets are available on both…
Below are the many ways you can get in touch with us, If you are applying for compensation for a journey, after May 1st 2022, please go to the new Delay Repay Compensation page., Refunds, Complaints, General enquiries and Praise, If you are looking to apply for a refund or have a complaint to raise. For more information please visit the new refund information page. Customer form, Facebook Messenger, Have an urgent query that you need one of…
My service has been re-timed or cancelled., Guidance on alternative journey options and refund guidance (if you decide not to travel because of the change to your journey). Anytime Single or Return - Your ticket is valid for travel on the rescheduled service(s) or on any service between your origin and destination station, on the same day. Off-Peak or Super Off-Peak (Single or Return) - Your ticket is valid for travel on the rescheduled…
Contact us, Customer service assistant at the ticket office in Marylebone If you need information regarding refunds, compensation and contact information. Customer form, FAQ's, Customer service assistant helping a customer at Marylebone Have a question for us? Have a look at our FAQ section and find the answers. Frequently asked questions, Bikes, A person cycling by a lake Find out more about bike storage, hiring a bike, cycle routes and…
Season Tickets (including Flexi Season Tickets) are available for most short and medium distance journeys on the National Rail network. Season Tickets are not generally available for long distance journeys but may be available where a train company chooses to offer them., National Rail Conditions of Travel, All tickets and travel are subject to the National Rail Conditions of Travel. A copy of the 'National Rail Conditions of Travel' is available…
RingGo refunds are processed through a written request to our Customer Relations team. You can find their contact details here .
Pay as you go with contactless is now available at six additional Chiltern Railways stations., It is now possible to use pay as you go with a contactless card or device at the following six additional Chiltern Railways stations:, Beaconsfield, Denham, Denham Golf Club, Gerrards Cross, High Wycombe, Seer Green & Jordans, You can still buy tickets for your journey and in some cases, for example, Child fares, railcard discounts and season…
Passenger Assist, At Chiltern Railways we want to provide a great service for all our customers, including those with special travel needs or those who would appreciate a helping hand., What can our Assisted Travel Team help with?, Our Assisted Travel Team can help you in all kinds of situations, such as: Advice about access at the stations you want to use. Assisting you when you arrive at the station, change trains or reach your destination. If…
Information and Tickets, Provision of Travel information during the journey, Our trains have signage above the internal doors, giving information about the location and availability of onboard toilets. Information regarding the next station will be announced onboard and through customer information screens. In the case of delays there will be information announced at appropriate intervals and further information can be found on our website via,…
Members of the RMT Union have announced industrial action that will affect our services from Sunday 7 through to Friday 12 September 2025. It is expected that few or no London Underground tube services will operate on the affected days. Customers should check the Transport for London web site , or TfL Go App for the most up to date information. Our route from Aylesbury to London Marylebone (via Amersham) will be significantly affected on each…,…
Storm Franklin Monday 21st February, Severe weather is likely to affect journeys across most of the UK on Monday 21st February 2022., Last update: , 17:00 21st Feb 2022 , Problem , The Met Office issued a yellow weather warning for much of the Chiltern network on Monday 21st February. Strong winds were forecast and have caused train service disruption across the UK. As a consequence disruption has been on going and has resulted in both traincrew…
Passengers are urged to plan ahead with Storm Ciarán set to bring strong winds and heavy rainfall across Britain., Updated:, 16:30 on Thursday 2 November 2023 [No changes made], Problem, Journeys are likely to be affected across the rail network with yellow and amber weather warnings issued by the Met Office until Friday 3 November. Passengers are advised to check their journeys before travelling today (Thursday) and tomorrow (Friday). Network…
Chiltern Railways offers passengers the right to claim compensation for delays under the, Delay Repay 15 scheme, If the initial cause of your delay occurred while travelling with another train company, your claim should be submitted directly to that train operator. Please visit their website for more information., This page sets out how you can claim compensation from Chiltern Railways in this way. However, you do not have to use this scheme as…