Search Results for - Delay compensation
Please follow the delay repay link to apply for compensation.
If you are delayed on a Chiltern Railways journey by more than 15 minutes you may be entitled to compensation. You must make a claim within 28 days of travel. To claim compensation either: Visit the Delay Repay page. or Download the Compensation Claim form to complete and post it to the address on the form with the tickets you are claiming compensation on. or Collect a claim form from any staffed Chiltern Railways station and send it to us. …
Planned disruption, If you arrive at a Chiltern Railway station and the train you planned to travel on has been amended due to engineering work or other planned events, you may choose to travel on the previous or next train., Unplanned disruption, When things go wrong and services are delayed we work hard to ensure that our customers are able to make their journey as quickly as possible, however If your train is delayed by more than 15 minutes…
You may be entitled to claim compensation if you are delayed in reaching your destination as a result of a delay or cancellation of a Chiltern Railways train service. Please visit our Compensation page for further details.
If you are delayed on a Chiltern Railways journey and the cause of the delay was within the railway industry control you may be entitled to compensation. You must make a claim within 28 days of travel. For more information on compensation please click here .
If you are delayed by 15 minutes or more, you may apply for compensation. For more information about compensation please click here .
Below are the many ways you can get in touch with us, If you are applying for compensation for a journey, after May 1st 2022, please go to the new Delay Repay Compensation page., Refunds, Complaints, General enquiries and Praise, If you are looking to apply for a refund or have a complaint to raise. For more information please visit the new refund information page. Customer form, Facebook Messenger, Have an urgent query that you need one of…
All train companies have rail industry refund processes that work in parallel with the CRA, details of which are set out in the National Rail Conditions of Travel . What you can claim for, and how much you can claim, is in the National Rail Conditions of Travel – you should also look at our Passenger’s Charter . If your train is delayed or cancelled, and you do not travel, you can claim for a full refund. If your train is delayed and you do…
No, timetable changes will be communicated to customers on social media channels and on the website here . If your train is cancelled or delayed, For more information about the compensation please visit the compensation page .
Only delays of more than 15 minutes qualify for compensation. Please visit our new Delay Repay page . To receive the discount you must buy a new ticket within four weeks of expiry of the old one and it must be for the same journey and for the same or a shorter period. Unfortunately Season Ticket Renewal discounts don’t apply under this scheme for season tickets to/from stations between Amersham and London. (These tickets are available on both…
Where we have provided a service without reasonable care and skill, and it was our fault, the Consumer Rights Act (CRA) provides you with another way to claim for compensation (which will usually be money). The compensation you get under the CRA could be more than the price of the ticket, but you have to prove it was our fault. The CRA does not apply if delays or problems are caused by external events that are not within our control or were…
Network Rail Period:, 11, Period Ends:, 31/01/2026, Overall Figures, Period % MAA % MET Service Group % BHAM Service Group % OXFD Service Group % JOINT Service Group %, On Time %, 78.98 77.26 72.40 75.30 84.40 82.50, T-3%, 90.40 89.50 89.50 87.70 93.40 91.70, T-15%, 98.92 98.65 98.65 98.40 99.30 99.20, CP6 Cancellations %, 1.56 1.79 1.79 1.47 1.47 0.99, Short Formations %, 1.92 2.29 2.29 2.46 2.79 0.97, Terminating Services - Total number,…
Chiltern Railways’ customers are advised that a reduced service will be in operation on Friday 14 November due to heavy rainfall expected throughout the day. Weather warnings have been issued and a limited service will be in operation on Friday until Saturday (15 November). Trains which are running are expected to be busier than usual. On Friday 14 November, one Chiltern Railways service per hour will operate in each direction between:…,…
Under the National Rail Conditions of Travel, and our Passenger’s Charter, only in exceptional circumstances will we consider claims beyond the price of your ticket. We are not obliged under our contract to compensate you, but you may have a claim against us under the CRA. Examples of exceptional circumstances that we may consider are:, If you have purchased and are using a valid ticket and are unable to complete your journey due to disruption,…
- Yes - if the timetable changed after you have purchased a ticket, and you choose not to travel as a consequence of that change, you may return the unused ticket to the original retailer from which the ticket was purchased and you will be given a full refund with no administration fee being charged. This applies to all tickets including those that are usually non-refundable. - Season ticket holders should be aware that the timetable may change…,…
THIS PERIOD OF LONDON UNDERGROUND INDUSTRIAL ACTION HAS CONCLUDED, Members of the RMT Union have announced industrial action that will affect our services from Sunday 7 through to the morning of Friday 12 September 2025. It is expected that few or no London Underground tube services will operate on the affected days. Customers should check the Transport for London web site , or TfL Go App for the most up to date information. Our route from…
In exceptional circumstances we may, at our discretion, consider claims for other losses beyond the cost of your ticket. If you wish to ask us to consider making a discretionary payment, please go to our Delay Repay page . Alternatively you can write to our Customer Relations team with details of your claim at: Freepost Chiltern Railways Please note that this does not affect your statutory rights under the Consumer Rights Act (CRA)., Please…
Information and Tickets, Provision of Travel information during the journey, Our trains have signage above the internal doors, giving information about the location and availability of onboard toilets. Information regarding the next station will be announced onboard and through customer information screens. In the case of delays there will be information announced at appropriate intervals and further information can be found on our website via,…
Compensation can be made via: Rail travel vouchers Charity donation BACs Credit card You might have a statutory right to receive compensation via the method you paid. Should an acceptable method not be listed above then please call 0345 6005165 option 3 then option 4.
Two Chiltern Railways trains stationed in rail sidings with sun rising behind. Chiltern Railways, part of the Arriva Group, has been awarded a new contract that includes commitments to continue working towards decarbonising and modernising its fleet and customer experience. The new contract starts on Friday 31 December and runs until the end of 2027, with a guaranteed core term of 3.25 years (the remainder is subject to the discretion of the…