Where we have provided a service without reasonable care and skill, and it was our fault, the Consumer Rights Act (CRA) provides you with another way to claim for compensation (which will usually be money). The compensation you get under the CRA could be more than the price of the ticket, but you have to prove it was our fault.
The CRA does not apply if delays or problems are caused by external events that are not within our control or were caused by a third party.