If you are delayed on a Chiltern Railways journey by more than 15 minutes you may be entitled to compensation. You must make a claim within 28 days of travel.
To claim compensation either:
Visit the Delay Repay page.
or
Download the Compensation Claim form to complete and post it to the address on the form with the tickets you are claiming compensation on.
or
Collect a claim form from any staffed Chiltern Railways station and send it to us.
Visit our Compensation page for more detail.
These arrangements apply to services that are scheduled to be operated by Chiltern Railways. Different arrangements may apply to other operators. If you were scheduled to travel on the services of another train company, you should contact them (or visit their website) as they will be responsible for considering any claim. London Underground operate their own Delay Compensation scheme.