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Customer walks through gates. Choose WFH Wednesdays, choose face to face Fridays. The new Flexi Season ticket offers 8 days of travel in 28 days - any time between two stations. Pay for the days you need, spend the rest wherever you like. It’s a flexible solution that’s perfect if you need to travel to work a couple of times a week at peak time Monday to Friday. Get ready for the Flexi Season ticket by registering for a Smartcard and…
Eleni Jordan Chiltern Railway, the Arriva UK Trains company has announced the appointment of Eleni Jordan as its new Commercial Director. Chiltern, which holds a rail franchise until 2021, runs services between London Marylebone and the Midlands, Warwickshire, Oxfordshire and Buckinghamshire including Birmingham Moor Street station, Oxford and a new station built by the company to serve visitors to the shopping destination, Bicester Village.…
If you are not happy with the response to your claim, you should contact our Customer Services team to review your claim. Please also review our complaints handling procedure . If you’re unhappy with the response you receive, you have the right to appeal to the Rail Ombudsman . The Rail Ombudsman is there to help resolve on going complaints/disputes between us and our customers. It’s free to use their services and they are independent of the…
AVP is 10 • The station made history on the 14th December 2008 with its first service departing for Marylebone at 0727, two years ahead of schedule! • Aylesbury Vale Parkway, today, has 169,000 customer journeys a year. Aylesbury Vale Parkway celebrated 10 years since it opened by giving customers a “thank you” cupcake, after a successful decade in operation. The £12 million station was jointly funded by Chiltern…
CHILTERN RAILWAYS CELEBRATES DOUBLE SUCCESS AS WHICH? AND NATIONAL RAIL PASSENGER SURVEY NAME THEM TOP OPERATOR, We very proud that our passengers have rated Chiltern Railways the top franchise operator in the Which? and National Rail Passenger Survey (NRPS) customer polls. The NRPS result comes in the same week after Chiltern Railways were named best franchise rail operator in the Which? 2019 Passenger Survey and highest-scoring London commuter…
Commuters serenaded on-board a Chiltern Railways train Chiltern Railways gave surprised passengers a reason to smile this Valentine’s Day by serenading commuters travelling on a train from Birmingham to London with a surprise performance of ‘All You Need Is Love’. The spectacular display launches Chiltern Railways’ brand-new Duo Ticket - a standard class ticket offering a discount for two people travelling together to London from various…
Chiltern Railways announces new timetable from Monday 18 May Chiltern Railways will be making amendments to their timetable from Monday 18th May to prepare for an eventual increase in passengers travelling by train. The train operator is currently running a reduced timetable reflecting Government advice that people should stay at home unless their journey is essential. The new timetable will see an increase in services from London Marylebone…
National Rail passenger survey is out today. The NRPS is commissioned by the independent body Transport Focus, who represent the views of rail passengers nationally, and is based on analysis of overall satisfaction and 30 individual aspects of service. 91% of customers in the Midlands and 90% in Oxford said overall, the Chiltern Railways service was good or satisfactory and across the whole route 90% of customers felt the same, against a…
Chiltern Railways more than double direct services between London and Stratford-upon-Avon The number of direct trains between Stratford-upon-Avon and London Marylebone has more than doubled today following the launch of the new Chiltern Railways timetable. The occasion was celebrated at Stratford-upon-Avon station by representatives of Chiltern Railways with local organisations and councils marking the departure of the first new direct service…
Chiltern Railways announces new Managing Director Chiltern Railways, the Arriva UK Trains company, has announced the appointment of Richard Allan as its new Managing Director. Chiltern, which has recently signed a new agreement with the Department for Transport (DfT), runs services between London Marylebone and the Midlands, Warwickshire, Oxfordshire and Buckinghamshire. Richard Allan, formerly People & Strategy Director and Deputy Managing…
Network Rail Period:, 11, Period Ends:, 31/01/2026, Overall Figures, Period % MAA % MET Service Group % BHAM Service Group % OXFD Service Group % JOINT Service Group %, On Time %, 78.98 77.26 72.40 75.30 84.40 82.50, T-3%, 90.40 89.50 89.50 87.70 93.40 91.70, T-15%, 98.92 98.65 98.65 98.40 99.30 99.20, CP6 Cancellations %, 1.56 1.79 1.79 1.47 1.47 0.99, Short Formations %, 1.92 2.29 2.29 2.46 2.79 0.97, Terminating Services - Total number,…
Season ticket refund, To qualify for a refund, Season Tickets valid for one month or more must have at least seven days’ remaining validity. Please note that Annual season tickets generally have no refund value if there is less than seven weeks of validity remaining. Any refund to which you are entitled will be calculated from the date the Season Ticket refund request is received. The amount of a season ticket refund will be based on the price…
Chiltern Railways is the number 1 Midlands and Oxford operator, Passengers have rated Chiltern Railways the best train company to London from the Midlands Oxford in the National Rail Passenger Survey (NRPS), released today. The NRPS is commissioned by the independent body Transport Focus, who represent the views of rail passengers nationally, and is based on analysis of overall satisfaction and 30 individual aspects of service. 91% of customers…
Chiltern Railways unveil new bike racks at Bicester Stations Chiltern Railways yesterday unveiled more than 100 new bike spaces at their Bicester North and Bicester Village stations. The new cycle facilities mean there are now 136 cycle spaces at Bicester North station, an increase of 58%, and 182 cycle spaces at Bicester Village station, an increase of 102%. Councillor Lynn Pratt joined Chiltern Railways area manager Scott Plastow to officially…
During the pandemic train companies worked with the government to introduce temporary changes to refund policies, so that passengers weren't left out of pocket by the unprecedented challenges presented by lockdown. As services continue to be uplifted and restrictions ease, those temporary changes are no longer needed and have now reverted back to their original terms and conditions (this change happened on the 7th September 2020). If you're…,…
Leaf Fall Overgrown disused track near Princes Risborough in Autumn. Photo credit @yo_nelson instagram, Click here, to find out more about how leaf fall may affect your journey. , What’s wrong with leaves on the line?, Throughout Autumn wet leaves fall on the rails and are then crushed to a slippery pulp. This can cause our trains to slide when accelerating and braking, and potentially interfere with the safe working of track circuits.…
Leaf Fall Overgrown disused track near Princes Risborough in Autumn. Photo credit @yo_nelson instagram, Click here, to find out more about how leaf fall may affect your journey., What’s wrong with leaves on the line?, Throughout Autumn wet leaves fall on the rails and are then crushed to a slippery pulp. This can cause our trains to slide when accelerating and braking, and potentially interfere with the safe working of track circuits.…
What’s wrong with leaves on the line?, Throughout Autumn wet leaves fall on the rails and are then crushed to a slippery pulp. This can cause our trains to slide when accelerating and braking, and potentially interfere with the safe working of track circuits. We minimise risk with the following set of precautions:, Network Rail treatment trains:, NR treatment trains clean the rails with High Pressure water jets at 1500bar, or lay traction gel to…
Our new timetable started on Sunday 18 May 2025, The Chiltern Railways May 2025 timetable started on Sunday 18th May 2025 and has few changes, when compared to the previous timetable. A small number of services have had their times changed by a few minutes with the aim of improving overall punctuality. Customers should check journey planners to see if their train is affected. The main alterations to changes made during the busiest times on…
The main changes in the Dec 25 timetable revolve around changes to which services are loco hauled (currently our older Mainline ‘Silver’ trains), which services call at stations with short platforms (Kings Sutton, Hatton and Lapworth) and which evening peak services run through to Stourbridge from London Marylebone., Weekdays, Southbound, 06:29 Bicester North to London Marylebone now starts back from Kings Sutton at 06:19. 05:45 Birmingham Moor…