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• Chiltern Railways top London and South East Operator and second in the UK for reputation (1st - Grand Central). Chiltern also number 1 for positive social media sentiment. The Rail Reputation Index has revealed that Chiltern Railways is the UK rail brand with the strongest reputation in London and the South East of England. The Index is produced by BDRC , a research and consultancy agency, and is based on 4001 online interviews with…
CHILTERN RAILWAYS CELEBRATES DOUBLE SUCCESS AS WHICH? AND NATIONAL RAIL PASSENGER SURVEY NAME THEM TOP OPERATOR, We very proud that our passengers have rated Chiltern Railways the top franchise operator in the Which? and National Rail Passenger Survey (NRPS) customer polls. The NRPS result comes in the same week after Chiltern Railways were named best franchise rail operator in the Which? 2019 Passenger Survey and highest-scoring London commuter…
National Rail passenger survey is out today. The NRPS is commissioned by the independent body Transport Focus, who represent the views of rail passengers nationally, and is based on analysis of overall satisfaction and 30 individual aspects of service. 91% of customers in the Midlands and 90% in Oxford said overall, the Chiltern Railways service was good or satisfactory and across the whole route 90% of customers felt the same, against a…
Chiltern Railways is the number 1 Midlands and Oxford operator, Passengers have rated Chiltern Railways the best train company to London from the Midlands Oxford in the National Rail Passenger Survey (NRPS), released today. The NRPS is commissioned by the independent body Transport Focus, who represent the views of rail passengers nationally, and is based on analysis of overall satisfaction and 30 individual aspects of service. 91% of customers…
Chiltern Railways unveil new bike racks at Bicester Stations Chiltern Railways yesterday unveiled more than 100 new bike spaces at their Bicester North and Bicester Village stations. The new cycle facilities mean there are now 136 cycle spaces at Bicester North station, an increase of 58%, and 182 cycle spaces at Bicester Village station, an increase of 102%. Councillor Lynn Pratt joined Chiltern Railways area manager Scott Plastow to officially…
Trains to Bicester Village, Bicester Village is a luxury shopping destination, nestled in the heart of the Oxfordshire countryside. Home to more than 150 boutiques from the world’s most celebrated brands, discover the best in beauty, fashion, homeware and everything in between – all just under an hour from London. Expect the extraordinary from the moment you arrive. Opt for a tailored approach to styling with their five-star guest services,…
Chiltern Railways named top operator for journeys between London and the West Midlands and Oxford Passengers have once again ranked Chiltern Railways as the best operator for journeys between London and the West Midlands and Oxford in the National Rail Passenger Survey (NRPS). The survey revealed that 89% of customers on the companies West Midlands route and 88% on the Oxford route said that overall the Chiltern Railways service was good or…
CHILTERN RAILWAYS CELEBRATES DOUBLE SUCCESS AS WHICH? AND NATIONAL RAIL PASSENGER SURVEY NAME THEM TOP OPERATOR 92% passenger satisfaction rating makes Chiltern best franchise in UK (NRPS) Chiltern Railways highest-scoring London commuter service (Which?) Passengers have rated Chiltern Railways the top franchise operator in the Which? and National Rail Passenger Survey (NRPS) customer polls. Today’s NRPS result comes less than a week after…
Railway engineering works between Princes Risborough and Aylesbury in 2023, Update - Monday 30th October 2023, The line between Aylesbury and Princes Risborough has reopened. Thank you for your patience while the below referenced work was carried out. Please click here to watch a video * showing some of the work in progress and to read more about the work carried out during the closure. * External link. Network Rail and HS2 are carrying out…
Our, Duo tickets, are a great cost-effective way to travel for two people that love to flock together. Because when, two people travel to London together,, with a Duo ticket on selected routes, they, each save 25% on their train fare*., Go Duo and share the fare when you travel in a pair. , Why purchase a Duo Ticket?, It's 25% cheaper than buying two separate adult fares. You can buy the ticket no later than 23:59 the day before travel. You can…
The weekend of Saturday 20 and Sunday 21 April will see the 2024 FA Cup Semi-Finals taking place at Wembley Stadium. Please scroll down this page for travel advice. Our trains are always busy when major events take place at Wembley Stadium. Our services are however expected to be particularly busy on Sunday 21 April, due to the very high number of Coventry City fans expected to travel with us from stations in Warwickshire. Please note, the area…,…
In a time of social distancing, our message for customers is to only travel with us if you have no alternative. If you don’t have an alternative, or if you’re a key worker, then you may be anxious about changing onto public transport, particularly if your commute is taking you into London. This article is all about a great alternative to public transport – the bicycle! Riding a bike isn’t an option for some people but if you’re able to cycle…,…
Why purchase a Season Ticket with us?, Our Season Tickets offer you more than value for money. We deliver a safe, reliable and welcoming service. We know how important punctuality is to our passengers and we are proud that 98% of our trains run on time. We intend not only to keep them that way but also where possible improve further. We are continuing to invest in our trains, stations and infrastructure to increase capacity and are extending many…
We hope the links below will help you get the most from your Season Ticket. Don't miss out on the many benefits, especially for holders of Monthly and longer tickets. 1. Tickets and Photocards 2. Special Benefits for Season Ticket holders 3. Renewing your ticket 4. Lost season Tickets 5. Sick or Off work 6. Refunds 7. Changing Home or Work 8. Care of your ticket 9. Getting More Information , 1. Tickets and Photocards, You can use your Season…
Passenger Assist, At Chiltern Railways we want to provide a great service for all our customers, including those with special travel needs or those who would appreciate a helping hand., What can our Assisted Travel Team help with?, Our Assisted Travel Team can help you in all kinds of situations, such as: Advice about access at the stations you want to use. Assisting you when you arrive at the station, change trains or reach your destination. If…
You don't need to pick up your tickets from the station you selected when making a booking - You can collect from an enabled machine at any one of over 1700 stations in the list below. Below is the list of available stations : Select a station name... ABBEY WOOD ABERCYNON ABERDARE ABERDEEN ABERDOUR ABERGAVENNY ABERGELE & PENSARN ABERYSTWYTH ACCRINGTON ACOCKS GREEN ACTON CENTRAL ACTON MAIN LINE ADDLESTONE ADISHAM ADWICK AIRDRIE ALBRIGHTON…
At High Wycombe station from Monday 13 August until Saturday 18 August we will be replacing the existing car park lighting with new energy efficient LED lighting., What are the benefits of LED lighting?, It has a long-life span and costs less to maintain It's energy efficient. We hope to see a significant reduction in energy consumption It's environmentally safe The new lighting quality will improve visibility and meet industry safety LUX levels…
We are doubling the bike provision here at Bicester North and Warwick Parkway - adding new cycle facilities such as a brand new bike pump station. This means from week commencing 20th August, we’re going to be taking out of action some of the bike spaces and we would ask you to not use these areas to park your bike from this date. Please follow signage as to where to temporarily park your bicycle. Your new facilities will be with you by the…
Sue Gee accepts the award A recording of a world-first stunt on the earth’s highest and longest slide earned Chiltern Railways the Gold Standard award for Best Radio Advertising at The Chartered Institute of Marketing’s Travel Marketing Awards at the London Hilton on Park Lane on Monday 12 March 2018. The 30-second spot, which aired in Oxfordshire and the West Midlands, featured a voice-over artist hurtling at speed from top to bottom of the…
Chiltern Railways issues travel advice for customers travelling on Sunday 23 May Chiltern Railways are advising customers travelling on Sunday 23 May that the lines between London Marylebone and Amersham and London Marylebone and West Ruislip are closed all day due to engineering work. As a result, no Chiltern Railways trains will operate in or out of Marylebone and all journeys will be affected. A heavily amended timetable will be in operation…