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Chiltern Railways have been rated the top operator to Birmingham and Oxford from London in the National Rail Passenger Survey (NRPS). The survey revealed that 94% of customers on the company's West Midlands routes and 91% in Oxford said overall the Chiltern Railways service was good or satisfactory. Whilst across the whole route 90% of people felt the same, higher than the national average of 83%. Chiltern Railways were ranked third across all…
Chiltern Railways named best operator for journeys from Birmingham and Oxford to London Passengers have once again rated Chiltern Railways the top operator for journeys to the West Midlands and Oxford from London in the National Rail Passenger Survey (NRPS) customer polls. In NRPS’ survey of Chiltern’s passengers, 90% of people said overall the Chiltern Railways service was good or satisfactory across the whole route, higher than the national…
CHILTERN RAILWAYS CELEBRATES DOUBLE SUCCESS AS WHICH? AND NATIONAL RAIL PASSENGER SURVEY NAME THEM TOP OPERATOR, We very proud that our passengers have rated Chiltern Railways the top franchise operator in the Which? and National Rail Passenger Survey (NRPS) customer polls. The NRPS result comes in the same week after Chiltern Railways were named best franchise rail operator in the Which? 2019 Passenger Survey and highest-scoring London commuter…
Chiltern Railways provides thousands of seats for fans travelling to the Carabao Cup Final Chiltern Railways are providing thousands of additional seats for supporters travelling to Wembley Stadium on Sunday 1st March for the Carabao Cup Final. Chiltern services from Birmingham call at Wembley Stadium station, making it the easiest way to get to the big games. Over 15,000 seats are being provided for the game between Aston Villa and Manchester…
National Rail passenger survey is out today. The NRPS is commissioned by the independent body Transport Focus, who represent the views of rail passengers nationally, and is based on analysis of overall satisfaction and 30 individual aspects of service. 91% of customers in the Midlands and 90% in Oxford said overall, the Chiltern Railways service was good or satisfactory and across the whole route 90% of customers felt the same, against a…
Want a greener, cheaper way to commute to your commute? Or thinking about leaving the car at home for your day out?, As part of our commitment to sustainable travel, we’re committed to making it easier for you to ditch the car when getting to and from our stations. This page brings together a (non-exhaustive) collection of times, routes, offers and other information to make it easier for you to bus, cycle or walk to where you want to go.,…
Season ticket refund, To qualify for a refund, Season Tickets valid for one month or more must have at least seven days’ remaining validity. Please note that Annual season tickets generally have no refund value if there is less than seven weeks of validity remaining. Any refund to which you are entitled will be calculated from the date the Season Ticket refund request is received. The amount of a season ticket refund will be based on the price…
Chiltern Railways is the number 1 Midlands and Oxford operator, Passengers have rated Chiltern Railways the best train company to London from the Midlands Oxford in the National Rail Passenger Survey (NRPS), released today. The NRPS is commissioned by the independent body Transport Focus, who represent the views of rail passengers nationally, and is based on analysis of overall satisfaction and 30 individual aspects of service. 91% of customers…
CHILTERN RAILWAYS CELEBRATES DOUBLE SUCCESS AS WHICH? AND NATIONAL RAIL PASSENGER SURVEY NAME THEM TOP OPERATOR 92% passenger satisfaction rating makes Chiltern best franchise in UK (NRPS) Chiltern Railways highest-scoring London commuter service (Which?) Passengers have rated Chiltern Railways the top franchise operator in the Which? and National Rail Passenger Survey (NRPS) customer polls. Today’s NRPS result comes less than a week after…
Chiltern Railways unveil new bike racks at Bicester Stations Chiltern Railways yesterday unveiled more than 100 new bike spaces at their Bicester North and Bicester Village stations. The new cycle facilities mean there are now 136 cycle spaces at Bicester North station, an increase of 58%, and 182 cycle spaces at Bicester Village station, an increase of 102%. Councillor Lynn Pratt joined Chiltern Railways area manager Scott Plastow to officially…
Trains to Bicester Village, Bicester Village is a luxury shopping destination, nestled in the heart of the Oxfordshire countryside. Home to more than 150 boutiques from the world’s most celebrated brands, discover the best in beauty, fashion, homeware and everything in between – all just under an hour from London. Expect the extraordinary from the moment you arrive. Opt for a tailored approach to styling with their five-star guest services,…
Chiltern Railways named top operator for journeys between London and the West Midlands and Oxford Passengers have once again ranked Chiltern Railways as the best operator for journeys between London and the West Midlands and Oxford in the National Rail Passenger Survey (NRPS). The survey revealed that 89% of customers on the companies West Midlands route and 88% on the Oxford route said that overall the Chiltern Railways service was good or…
The main changes in the Dec 25 timetable revolve around changes to which services are loco hauled (currently our older Mainline ‘Silver’ trains), which services call at stations with short platforms (Kings Sutton, Hatton and Lapworth) and which evening peak services run through to Stourbridge from London Marylebone., Weekdays, Southbound, 06:29 Bicester North to London Marylebone now starts back from Kings Sutton at 06:19. 05:45 Birmingham Moor…
Information and Tickets, Provision of Travel information during the journey, Our trains have signage above the internal doors, giving information about the location and availability of onboard toilets. Information regarding the next station will be announced onboard and through customer information screens. In the case of delays there will be information announced at appropriate intervals and further information can be found on our website via,…