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Winners Seven pupils at The Chalfonts Independent Grammar School have been announced among the winners of Chiltern Railways’ recent competition to design the cover of the winter/spring timetable. The overall winning entry came from Jessie Taylor, 13, who will have her artwork featured on the front cover of Chiltern’s main timetables which came into effect on Sunday 10 December. Jessie was amongst nine winners, ranging from 6 to 13 years of age,…
16 Aug 2017 17:17 Preparation for the brand new high-speed railway will take place over the August Bank Holiday weekend on Saturday 26 and Sunday 27 August 2017. As a result, London Euston station will be closed and trains and stations on the Chiltern line are expected to be extremely busy. Residents on the Aylesbury via Amersham line are advised that trains will run at a reduced service during the works. Additionally, buses will replace trains…,…
Chiltern Railways running interim timetable from 3rd December and new Winter/Spring timetable from Monday 14 December From Thursday 3rd December, Chiltern Railways services will revert back to the pre-November lockdown timetable. The train operator has been running a reduced timetable since Monday 16 November, delivering a service appropriate for the number of customers travelling due to enhanced national restrictions in England. Additionally,…
You will receive your refund by the same method that you used to pay for the ticket, unless you agree to a different method of repayment.
If you have paid for a First Class ticket and no First Class seats are available (or where a First Class carriage was advertised but not available), then you will be able to claim through the train company on which you were travelling for the difference in fare between your fare and a walk-up standard class fare for the same service. Please note that occasionally a promotional or Advance First Class fare can be cheaper than the walk-up Standard…
Chiltern Railways will be operating between London and Birmingham this weekend however we will be , much busier than usual, as other train operator's passengers will use our services. Over three weekends (18-19 August, 25-26-27 August and 1-2 September) there is important Network Rail improvement works being carried out on the West Coast Main Line, and two sporting events at Wembley Stadium (18 & 25 August). Read more about the works here…
Visit Anne Hathaway's Cottage and Gardens and discover a Chiltern Gem, Discover where the young, William Shakespeare courted his future bride, at the most romantic of the Shakespeare Houses. Fall in love with this thatched Tudor gem nestling in nine acres of beautiful grounds including the award-winning cottage gardens and heritage orchards. Stroll along the woodland walk, listen to Shakespearean verse in the sonnet arbour and tour the…
Smartcards are more secure, durable and flexible than their paper equivalents. , Secure., If your Smartcard is lost or stolen, you can block it so that no one else can use it. You can do this yourself through your online account or by calling us on 03456 005 165. , Durable., You will no longer have to queue up to change their tickets when they fade or when the magnetic stripe wears out. , Flexible., You can purchase tickets online or…
Due to Network Rail engineering works, buses will replace trains between Aylesbury and Aylesbury Vale Parkway on Monday 2nd July from 22:05. Please check before you travel. Click here to download the amended timetable.
No. Your Smartcard is reusable. When your season ticket expires, you can log in to your online account to purchase a new one. Your expired ticket will be removed from your card next time you touch the gate reader.
Yes – the card will be valid on singles, returns and season tickets. It is designed to enable 16- and 17-year olds to access the same half price child fares that they could access until they were 16.
Our new timetable will start on the 9 December 2018 and run until 18 May 2019. This builds on our previous timetable but with some further improvements. Our train times are available online and through our website and app. To support our environmental aims and as the audience for the full printed timetable reduces we are now printing fewer copies of these. We would encourage you to please consider our online options. If you still require a…
25 Jul 2017 15:58, Passengers have rated Chiltern Railways as the UK’s joint top DFT franchise operator when it comes to overall customer satisfaction, with a score of 92% in Transport Focus’ National Rail Passenger Survey (NRPS). Local operator Chiltern, an Arriva UK Trains company, also scored top of the DFT franchises for satisfaction with punctuality and reliability (90%), satisfaction with how requests to station staff were handled (96%)…
Introducing our Travel Safe Officers who will be out and about at trains and stations to help keep everyone safe. They are also there to lend a helping hand or help if you have question about your journey. These colleagues operate as capable guardians and have been trained to standards that shape the Railway Safety accreditation scheme which is managed by the British Transport Police. Their duties and deployment will deliver a safer and more…
2026 Upcoming Engineering Works & other events, For a summary of changes, please see our Changes to Train Times page ., Customer advice and other things to note, Bikes, with the exception of fully folded folding bikes, are not permitted on any rail replacement bus services.
Please see below for a summary of our train services over the New Year holiday period., Journey planners have been updated - for specific journeys please check your journey online ., Tuesday 2 January, A normal timetable will operate. Click here to go to our timetable download page.
We will be replacing the existing lighting at the following stations with new energy efficient LED lights. From 3rd December work will be taking place at the following stations: Solihull Dorridge Lapworth Hatton Warwick Parkway Warwick, How will this impact me?, There will be a small number of car parking spaces that will not be in use. You may see additional workers around the station during quieter periods. , What are the benefits of LED…
Please check our Passenger’s Charter . If you cannot find your complaint answered, write to us stating the details of your case. We will review claims on a case by case basis. If you have paid for an additional service that you did not receive, then you will normally be entitled to a full refund of the additional charge and you should contact the Customer Services team. Where you did not pay anything for the service, you will not normally be…
Where we have provided a service without reasonable care and skill, and it was our fault, the Consumer Rights Act (CRA) provides you with another way to claim for compensation (which will usually be money). The compensation you get under the CRA could be more than the price of the ticket, but you have to prove it was our fault. The CRA does not apply if delays or problems are caused by external events that are not within our control or were…
16-17 Saver will provide a different level of discount to the existing 16‐25 railcard, which is aimed at leisure travel. The 16‐25 railcard has a minimum fare of £12 for journeys starting between 4.30am and 10am on week days and is therefore less useful for travel to and from education or training. There will be few restrictions associated with the 16-17 Saver, with card‐holders eligible for half price fares, including on season tickets, and…