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Our social media team are on hand to assist you with comments, queries and concerns on Facebook, X (formally Twitter) and WhatsApp. We welcome both positive and negative feedback and ensure that these are shared with the relevant individuals within the business, as well as sharing an overview of feedback on a daily basis with the business. We do not commit to answering every single post received, however will aim to answer the majority in line…,…
Yes - if you have purchased a ticket and your train is cancelled or delayed, and you choose not to travel, you may return the unused ticket to the original retailer from which the ticket was purchased and you will be given a full refund with no administration fee being charged. This applies to all tickets including those that are usually non-refundable. You must write to the original retailer or Train Company (from whom the ticket was purchased…
Cheque Presentation Chiltern Railways’ employees have fundraised £21,368 for the company’s 2017 charity partners, Bowel Cancer UK and Brake, the road safety charity. During the year-long partnership, staff from all departments of the train operating company took part in fundraising activities for both charities, including the London to Brighton cycle ride, bake sales, on-station collections and advocacy through social media. The company also ran…
Artistic impression Chiltern Railways has started work on a £465,000 project to improve Warwick Parkway, as part of a programme of ongoing investment. The Park and Ride station opened 18 years ago and has been popular with commuters ever since because of its excellent transport links and facilities. This investment at the station will see an extension of the station building to create an additional waiting area, improvements to the toilets,…
Two Chiltern Railways trains stationed in rail sidings with sun rising behind. Chiltern Railways, part of the Arriva Group, has been awarded a new contract that includes commitments to continue working towards decarbonising and modernising its fleet and customer experience. The new contract starts on Friday 31 December and runs until the end of 2027, with a guaranteed core term of 3.25 years (the remainder is subject to the discretion of the…
Network Rail to install lifts at Warwick Station, What's Happening?, Works at the station were started in February 2023 to install two new lifts at Warwick station to improve accessibility for customers. As part of this project; the subway will also be extended to create a new set of stairs on platform 1., The subway will reopen on 19 June 2025., Will access to the station be impacted?, At the point of opening the subway from platform 1, the…
We're supporting Mind Chiltern Railways is proud to announce that mental health charity, Mind has been chosen as 2018’s charity of the year. Each year, the train operator and its staff work with a different charity to raise funds and awareness, partnering to support them with events and social media campaigns. In 2017, Chiltern worked with both Bowel Cancer UK and Brake, the road safety charity, where they helped raise over £24,000. Dave Penney…
If you are delayed on a Chiltern Railways journey by more than 15 minutes you may be entitled to compensation. You must make a claim within 28 days of travel. To claim compensation either: Visit the Delay Repay page. or Download the Compensation Claim form to complete and post it to the address on the form with the tickets you are claiming compensation on. or Collect a claim form from any staffed Chiltern Railways station and send it to us. …
At Chiltern Railways, we are committed to improving all aspects of our service provision for every customer, from using our online services through to making your journey on the day. To ensure that social media is accessible to everyone, we pledge the following:, We will publish Chiltern Railways service disruptions as soon as Control issue the information, ensuring the appropriate Alt Text wording is included on X (formally Twitter) and Facebook…
, The Chiltern Railway Company Limited ("Chiltern"), Terms & Conditions for entry and use of the car park, , 1. Entry to car park, 1.1. Upon entry to the car park, you become liable to pay without any set-off or other deduction Chiltern's charges, which are displayed and which may change from time to time. 1.2. Failure to pay, or a breach of the terms of parking displayed, may result in a parking charge being issued. 1.3. All vehicles…
INTERPRETATION, The following definitions and rules of interpretation apply in this agreement., 1.1 DEFINITIONS:, Business Day: , a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business., Conditions: , these terms and conditions as amended from time to time in accordance with Clause 14.7., Contract: , the contract between the Supplier and the Customer for the supply of Goods and/or…
Advice for customers dealing with medical emergencies on train, If you or a fellow passenger falls ill on the train, there are a number of points to consider when calling for help:, Seek the help of traincrew. Do this in person if there is a Train Manager (who usually resides in the rear cab of the train), but if no one is available in the train, use the passenger alarm to contact the driver directly. To ensure the most effective response to the…
Starting from 9th November Chiltern Railways will be running an additional morning service from High Wycombe into London every Tuesday, Wednesday and Thursday to provide more peak time seats. The new service will run non-stop, departing High Wycombe at 0724 and arriving into London at 0800. This service is specifically targeted to relieve pressure on one of Chiltern’s busiest trains, the 0643 departure from Oxford that calls at High Wycombe at…
Chiltern helps empowering project Chiltern Railways recently supported a unique project, which saw men from an open prison given special permission to perform in a play for two weeks at The Royal Court Theatre in London. The original drama ‘Broken Dreams’ was written by men from HMP Spinghill, alongside renowned playwright Simon Longman and directed by Holly Race Roughan. The train company got involved in the project after being approached by…,…
Chiltern Railways reopen Dorridge Station waiting room after heritage refurbishment Chiltern Railways has officially reopened Dorridge station waiting room following several months of refurbishment work to restore the heritage of the station. The train operator have worked with the Friends of Dorridge Station community group to match the quality and heritage of the waiting room on platform one which was transformed several years ago. The…
As a train operator with a diesel only fleet, the management of our fuel use and air quality is particularly important to us. The railway lines Chiltern Railways operate over are not electrified and we are working closely with the Department for Transport on developing a fleet strategy which supports our commitment to sustainability and decarbonisation. We introduced the Driver Advisory System – DAS – to our fleet of trains to help reduce the…,…
We're supporting Mind Chiltern Railways is proud to announce that mental health charity, Mind has been chosen as 2018’s charity of the year. Each year, the train operator and its staff work with a different charity to raise funds and awareness, partnering to support them with events and social media campaigns. In 2017, Chiltern worked with both Bowel Cancer UK and Brake, the road safety charity, where they helped raise over £24,000. Dave Penney…
Availability, Tickets are sold as single tickets. Tickets must be purchased by 18:00 the day before the date of travel. Tickets can be purchased online or at a station ticket office. Standard Railcard discounts apply for those who can produce a Railcard upon request. , When and where the ticket can be used, Tickets are valid ONLY on the date and train service(s) shown on the ticket(s). Where applicable, you must travel in the Class…
Chiltern Railways has been operating a much-reduced service, commensurate with the Government strategy to control the spread of Covid-19. However, in line with the National plan for transport Chiltern Railways will be increasing our operations again from 18th May 2020. With a reduction in our activity there will have been a reduction in the amount of rail noise generated. Depending on your circumstance, particularly if you are spending more time…
Travel from just £5 in Chiltern Railway's January sale Over 125,000 low cost tickets have been released for Chiltern Railway’s January Seat Sale. Customers only have a limited time to get their hands on the cheapest Chiltern fares available, with one-way tickets for adults costing as little as £5 (with railcard holders receiving a further discount) and child tickets for just £2.50. Tickets are available across the route – from places including…